Search found 4 matches

by Davidch
19 Dec 2016, 11:40
Forum: Thermostat Network Set-up
Topic: Netatmo Relay keeps disconnecting from servers
Replies: 227
Views: 16841

Re: Netatmo Relay keeps disconnecting from servers

I posted on here a week ago and informed Netatmo Support twice of failure of Relay without reply. Is anybody getting a response to their messages from Netatmo? There appears to be a lot of consumers having a problem. I am rapidly losing faith with this Company as the equipment is not fit for purpose...
by Davidch
12 Dec 2016, 17:25
Forum: Thermostat Network Set-up
Topic: Netatmo Relay keeps disconnecting from servers
Replies: 227
Views: 16841

Re: Netatmo Relay keeps disconnecting from servers

I have just discovered the same problem with my kit and getting message that Netatmo relay is disconnected from our server. the units were installed about a month ago and have worked OK but history shows that it switched off at 9.36 pm yesterday, Sunday. I have been unable to get relay activated. Th...
by Davidch
17 Nov 2016, 09:11
Forum: General questions
Topic: installing mounting plate for thermostat
Replies: 3
Views: 352

Re: installing mounting plate for thermostat

Hi Phil. Thank you for your reply. I did also consider using wood but wondered how I would hold it in place especially with the wiring having to pass through. My solution was to drill two holes in the Netatmo mounting plate and attatch with screws to the back box in the wall. As the back box was sli...
by Davidch
12 Nov 2016, 12:38
Forum: General questions
Topic: installing mounting plate for thermostat
Replies: 3
Views: 352

installing mounting plate for thermostat

I have commenced installing the new thermostat and encountered a problem. My existing thermostat, a Heatmiser, had a mounting plate which was screwed onto a deep metal pattress in the wall as electrical sockets normally are. The netatmo mounting plate would fit exactly onto the pattress but the prob...

Go to advanced search