Search found 7 matches

by Yala37
16 Mar 2017, 22:16
Forum: Questions générales
Topic: Déconnexion intempestives
Replies: 23
Views: 1421

Re: Déconnexion intempestives

Bonjour, Ma caméra présence a été retournée au SAV de Boulogne depuis 3 semaines. aucune nouvelle du support depuis, même après relance par mail chaque semaine!!! On se fout de moi??!! @Brieuc_Netatmo : Quand vais je récupérer mon bien acheté il y'a 3 mois et qui n'est toujours pas en fonctionnement...
by Yala37
08 Mar 2017, 13:53
Forum: Questions générales
Topic: Carte SD défectueuse défaut d'étanchéité
Replies: 47
Views: 4974

Re: Carte SD défectueuse défaut d'étanchéité

Bonjour à tous, pour ma part retour de la cam au SAV après 2 mois d'essais : - mise à jour du firmware en dernière version - achat d'une carte SD waterproof - achat de graisse dielectrique - isolation accrue des câbles électriques - changement de place de ma borne Wifi - ne plus forcé d'adresse IP f...
by Yala37
21 Feb 2017, 13:55
Forum: General questions
Topic: Presence Camera Broken Since 3rd Jan - Not Working Again!
Replies: 20
Views: 1704

Re: Presence Camera Broken Since 3rd Jan - Not Working Again

my cam works perfectly indoor but crash after few hours outdoor... And wifi quality/strenght outside by your camera is...? Also check for ground faults on your light fixture. ;) Good signal (2 bars on 3) : 802.11n : 65Mbit/s , My wifi spot is 1 or 2 meter far from the Cam, separated by a classic bl...
by Yala37
20 Feb 2017, 19:44
Forum: General questions
Topic: Terrible service of Netatmo
Replies: 2
Views: 422

Re: Terrible service of Netatmo

Hello, Same experience! My presence cam disconnect when outdoor.(weat or cold problem i think). I use every workarround described in netatmo forum (waterproof sd card + super lube dielectric grease) but always the same matters! :evil: I Want to obtain free exchange of the cam since 1 month now (cam ...
by Yala37
14 Feb 2017, 08:24
Forum: General questions
Topic: Presence Camera Broken Since 3rd Jan - Not Working Again!
Replies: 20
Views: 1704

Re: Presence Camera Broken Since 3rd Jan - Not Working Again

Hello, do you have answer from the support about your camera replacement? I write them every week and now everyday, but no answer from them...unbelievable... my cam works perfectly indoor but crash after few hours outdoor... Have test 3 diferent SD cards, the last one was a 32Go SANdisk Extreme Pro ...
by Yala37
02 Feb 2017, 11:21
Forum: General questions
Topic: Is this acceptable?
Replies: 4
Views: 548

Re: Is this acceptable?

Hello, Same problems as yours, have grease on the SD card and camera reboot and stop for several weeks now, and despite successive software upgrade (now in v87) have the same behaviour. For the grease on the SD card, I will check tonight if I alway have some, and if it's the case i will notice the s...
by Yala37
27 Jan 2017, 12:03
Forum: General questions
Topic: Firmware and/or app update
Replies: 18
Views: 1574

Re: Firmware and/or app update

Hello, I have same Issue with my Presence, Cam disconnect many time since few weeks, need to disconnect Power wait few seconds and reconnect it to make it work again. I've changed the SD card with a 16GB, but now it fails 2 time a day. Can you share with us the exact model of SD card you use to make...

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