Search found 10 matches
- 09 Jan 2019, 17:36
- Forum: General questions
- Topic: [SOLVED] New SD Card issues... Unknown Face
- Replies: 1
- Views: 463
[SOLVED] New SD Card issues... Unknown Face
HI All. I just replaced an SD Card after a failure and now my Welcome is continually reporting "Unknown Face" even though the faces (mine and my wife) are both already registered. I am also making sure I correctly identify faces as the one's already registered, but it still keeps failing t...
- 29 Jan 2018, 09:55
- Forum: General questions
- Topic: Multiple disconnects and reconnects.
- Replies: 4
- Views: 507
Multiple disconnects and reconnects.
For the past few days now I have been getting multiple disconnects - many time per day. Just last night I had 14 Notifications! What is going on? I also have Welcome Camera and it is fine, and also Thermostat and it is working fine. But the Presence Camera is getting really annoying now with the lev...
- 29 Jan 2018, 09:46
- Forum: General questions
- Topic: Presence disconnects and reconnects continuously
- Replies: 94
- Views: 10504
Re: Presence disconnects and reconnects continuously
Mine is doing the same. After many weeks of working just fine, I now get many disconnects throughout the day. I'm talking 20 or 30 per day.
WHAT IS GOING ON? Nothing has changed in the system and I do not get problems with Welcome or the Thermostat - Only Presence?
WHAT IS GOING ON? Nothing has changed in the system and I do not get problems with Welcome or the Thermostat - Only Presence?
- 29 Dec 2017, 18:26
- Forum: General questions
- Topic: [CLOSED] Firmware 119
- Replies: 106
- Views: 8430
Re: Firmware 119
Yup. I'm running 119 today and it's a nice update. Now has Apple Homekit integration, and once you follow the prompts to allow them both to talk to each other, then you get the camera in Apple Home. From Apple Home, Home page. you can now add a video stream from the Presence Camera to the quick-link...
- 10 Jun 2017, 11:34
- Forum: General questions
- Topic: Improve Detection
- Replies: 7
- Views: 651
Improve Detection
I am getting a lot of false reporting, mainly based upon the camera seeing my car, but with rapidly changing sunlight levels, such as when clouds move in front of the sun. Over the past few windy days, I can get as many as 15 to 20 alerts per hour as well as the accompanying writes to both the SD ca...
- 22 May 2017, 11:26
- Forum: General questions
- Topic: Welcome night vision stopped working.
- Replies: 5
- Views: 553
Re: Welcome night vision stopped working.
Well, Netatmo confirmed the camera is defective and to return it. Hopefully getting a replacement this week.
- 18 May 2017, 22:25
- Forum: General questions
- Topic: Timeline full of nothing really...
- Replies: 1
- Views: 301
Timeline full of nothing really...
Is there any way to limit or filter the number of entries in the timeline? If I am sitting here watching TV or something, every movement it seems is entered into the timeline. I end up with entry after entry about 2 to 3 minutes apart at times. Sometimes the timeline is just dozens of mentions that ...
- 17 May 2017, 22:31
- Forum: General questions
- Topic: Welcome night vision stopped working.
- Replies: 5
- Views: 553
Re: Welcome night vision stopped working.
Support in progress now. Still, takes a long time to process replies.
I appreciate that support teams can get busy, but this is your reputation at stake. We all know that reputation takes a long time to build - but can be lost in an instant.
I appreciate that support teams can get busy, but this is your reputation at stake. We all know that reputation takes a long time to build - but can be lost in an instant.
- 13 May 2017, 00:02
- Forum: General questions
- Topic: Welcome night vision stopped working.
- Replies: 5
- Views: 553
Re: Welcome night vision stopped working.
I did get it working by deinstalling and reinstalling the Welcome and it started working again. But after another week, it has once again stopped. Pain in the arse really, if I have to keep doing that all the time.
- 02 May 2017, 00:16
- Forum: General questions
- Topic: Welcome night vision stopped working.
- Replies: 5
- Views: 553
Welcome night vision stopped working.
As it says really, the IR night vision was working but tonight it is not. Can't see a thing! Tried switching it off as well as also manually switching the night vision to Always, but no change. Anyone recommend trying anything else, or does it need a repair! Be very annoyed if it does as it's only t...