Netatmo Forum

HI All. I just replaced an SD Card after a failure and now my Welcome is continually reporting "Unknown Face" even though the faces (mine and my wife) are both already registered. I am also making sure I correctly identify faces as the one's already registered, but it still keeps failing t...

For the past few days now I have been getting multiple disconnects - many time per day. Just last night I had 14 Notifications! What is going on? I also have Welcome Camera and it is fine, and also Thermostat and it is working fine. But the Presence Camera is getting really annoying now with the lev...

Mine is doing the same. After many weeks of working just fine, I now get many disconnects throughout the day. I'm talking 20 or 30 per day.
WHAT IS GOING ON? Nothing has changed in the system and I do not get problems with Welcome or the Thermostat - Only Presence?

Yup. I'm running 119 today and it's a nice update. Now has Apple Homekit integration, and once you follow the prompts to allow them both to talk to each other, then you get the camera in Apple Home. From Apple Home, Home page. you can now add a video stream from the Presence Camera to the quick-link...

I am getting a lot of false reporting, mainly based upon the camera seeing my car, but with rapidly changing sunlight levels, such as when clouds move in front of the sun. Over the past few windy days, I can get as many as 15 to 20 alerts per hour as well as the accompanying writes to both the SD ca...

Well, Netatmo confirmed the camera is defective and to return it. Hopefully getting a replacement this week.

Is there any way to limit or filter the number of entries in the timeline? If I am sitting here watching TV or something, every movement it seems is entered into the timeline. I end up with entry after entry about 2 to 3 minutes apart at times. Sometimes the timeline is just dozens of mentions that ...

Support in progress now. Still, takes a long time to process replies.
I appreciate that support teams can get busy, but this is your reputation at stake. We all know that reputation takes a long time to build - but can be lost in an instant.

I did get it working by deinstalling and reinstalling the Welcome and it started working again. But after another week, it has once again stopped. Pain in the arse really, if I have to keep doing that all the time.

As it says really, the IR night vision was working but tonight it is not. Can't see a thing! Tried switching it off as well as also manually switching the night vision to Always, but no change. Anyone recommend trying anything else, or does it need a repair! Be very annoyed if it does as it's only t...