Search found 10 matches

by Vertigo
09 Jan 2019, 17:36
Forum: General questions
Topic: [SOLVED] New SD Card issues... Unknown Face
Replies: 1
Views: 393

[SOLVED] New SD Card issues... Unknown Face

HI All. I just replaced an SD Card after a failure and now my Welcome is continually reporting "Unknown Face" even though the faces (mine and my wife) are both already registered. I am also making sure I correctly identify faces as the one's already registered, but it still keeps failing to identify...
by Vertigo
29 Jan 2018, 09:55
Forum: General questions
Topic: Multiple disconnects and reconnects.
Replies: 4
Views: 365

Multiple disconnects and reconnects.

For the past few days now I have been getting multiple disconnects - many time per day. Just last night I had 14 Notifications! What is going on? I also have Welcome Camera and it is fine, and also Thermostat and it is working fine. But the Presence Camera is getting really annoying now with the lev...
by Vertigo
29 Jan 2018, 09:46
Forum: General questions
Topic: Presence disconnects and reconnects continuously
Replies: 94
Views: 8024

Re: Presence disconnects and reconnects continuously

Mine is doing the same. After many weeks of working just fine, I now get many disconnects throughout the day. I'm talking 20 or 30 per day.
WHAT IS GOING ON? Nothing has changed in the system and I do not get problems with Welcome or the Thermostat - Only Presence?
by Vertigo
29 Dec 2017, 18:26
Forum: General questions
Topic: [CLOSED] Firmware 119
Replies: 106
Views: 5747

Re: Firmware 119

Yup. I'm running 119 today and it's a nice update. Now has Apple Homekit integration, and once you follow the prompts to allow them both to talk to each other, then you get the camera in Apple Home. From Apple Home, Home page. you can now add a video stream from the Presence Camera to the quick-link...
by Vertigo
10 Jun 2017, 11:34
Forum: General questions
Topic: Improve Detection
Replies: 7
Views: 457

Improve Detection

I am getting a lot of false reporting, mainly based upon the camera seeing my car, but with rapidly changing sunlight levels, such as when clouds move in front of the sun. Over the past few windy days, I can get as many as 15 to 20 alerts per hour as well as the accompanying writes to both the SD ca...
by Vertigo
22 May 2017, 11:26
Forum: General questions
Topic: Welcome night vision stopped working.
Replies: 5
Views: 460

Re: Welcome night vision stopped working.

Well, Netatmo confirmed the camera is defective and to return it. Hopefully getting a replacement this week.
by Vertigo
18 May 2017, 22:25
Forum: General questions
Topic: Timeline full of nothing really...
Replies: 1
Views: 237

Timeline full of nothing really...

Is there any way to limit or filter the number of entries in the timeline? If I am sitting here watching TV or something, every movement it seems is entered into the timeline. I end up with entry after entry about 2 to 3 minutes apart at times. Sometimes the timeline is just dozens of mentions that ...
by Vertigo
17 May 2017, 22:31
Forum: General questions
Topic: Welcome night vision stopped working.
Replies: 5
Views: 460

Re: Welcome night vision stopped working.

Support in progress now. Still, takes a long time to process replies.
I appreciate that support teams can get busy, but this is your reputation at stake. We all know that reputation takes a long time to build - but can be lost in an instant.
by Vertigo
13 May 2017, 00:02
Forum: General questions
Topic: Welcome night vision stopped working.
Replies: 5
Views: 460

Re: Welcome night vision stopped working.

I did get it working by deinstalling and reinstalling the Welcome and it started working again. But after another week, it has once again stopped. Pain in the arse really, if I have to keep doing that all the time.
by Vertigo
02 May 2017, 00:16
Forum: General questions
Topic: Welcome night vision stopped working.
Replies: 5
Views: 460

Welcome night vision stopped working.

As it says really, the IR night vision was working but tonight it is not. Can't see a thing! Tried switching it off as well as also manually switching the night vision to Always, but no change. Anyone recommend trying anything else, or does it need a repair! Be very annoyed if it does as it's only t...

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