Search found 131 matches

by Chiara_Netatmo
06 Apr 2020, 10:53
Forum: My Weather Station data
Topic: No more data from servers?
Replies: 14
Views: 141

Re: No more data from servers?

Hello,
We are aware of the situation, our research and development teams are analysing the data to find a solution rapidly.
We will inform you about the evolution of the situation.
Thank you for your patience, have an excellent day.
by Chiara_Netatmo
23 Mar 2020, 10:32
Forum: Setting up my Weather Station
Topic: no temperatur on outsite module
Replies: 3
Views: 304

Re: no temperatur on outsite module

Hello,

Please, submit a support request via our Helpcenter (https://helpcenter.netatmo.com) so that we can analyse the situation.
Have a nice day.
by Chiara_Netatmo
26 Feb 2020, 14:56
Forum: Mes données météo
Topic: Piles faible anémomètre
Replies: 3
Views: 744

Re: Piles faible anémomètre

Bonjour @popeye57410
Afin de nous aider à analyser la situation, merci d'envoyer une requête de support via notre formulaire d'Assistance (https://www.netatmo.com/fr-fr/helpcenter)
Bonne journée
by Chiara_Netatmo
26 Feb 2020, 14:42
Forum: General questions
Topic: Rain Calibration question
Replies: 1
Views: 1024

Re: Rain Calibration question

Hello,

For the calibration of the Rain gauge you need to use 100 ml of water.
Please check this article to know more https://helpcenter.netatmo.com/en-us/sm ... ain-sensor

Thank you
by Chiara_Netatmo
16 Jan 2020, 10:13
Forum: General questions
Topic: Is the rain gauge self-emptying?
Replies: 1
Views: 515

Re: Is the rain gauge self-emptying?

Hello,

There are drainage holes on the base of the Rain gauge, therefore there is no need to empty it.
On the other hand, we recommend to periodically clean the filter that protects the module from leaves and insects and to check if the rain gauge is clean inside.
Have a nice day!
by Chiara_Netatmo
02 Jan 2020, 18:17
Forum: General questions
Topic: Rain Gauge Does not register rainfall
Replies: 1
Views: 458

Re: Rain Gauge Does not register rainfall

Hello,

Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.

Thank you!
by Chiara_Netatmo
30 Dec 2019, 18:03
Forum: General questions
Topic: Average power consumption indoor module
Replies: 2
Views: 574

Re: Average power consumption indoor module

Hello,

Approximately, the additional indoor module consumes 0.5mW per hour.
by Chiara_Netatmo
30 Dec 2019, 17:59
Forum: General questions
Topic: Will change of email disrupt operation?
Replies: 1
Views: 402

Re: Will change of email disrupt operation?

Hello, We recommend changing the email address of the Netatmo account. The email address of your Netatmo account can be changed by accessing the following menu: - Mobile Apps: Settings / My account / Change my email address - Web App (my.netatmo.com): My Account / Settings / Change my email address ...
by Chiara_Netatmo
30 Dec 2019, 17:51
Forum: General questions
Topic: Moisture is also not correct
Replies: 3
Views: 648

Re: Moisture is also not correct

Hello,
Please submit a support request via our help center (https://www.netatmo.com/helpcenter), specifying your ticket number if you have already been in contact with us, and we will give you a solution quickly.
Have a nice day
by Chiara_Netatmo
30 Dec 2019, 17:50
Forum: General questions
Topic: Barometer data
Replies: 1
Views: 447

Re: Barometer data

Hello,
Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will make sure to treat it as quickly as possible.

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