Search found 128 matches

by Chiara_Netatmo
16 Jan 2020, 10:13
Forum: General questions
Topic: Is the rain gauge self-emptying?
Replies: 1
Views: 106

Re: Is the rain gauge self-emptying?

Hello,

There are drainage holes on the base of the Rain gauge, therefore there is no need to empty it.
On the other hand, we recommend to periodically clean the filter that protects the module from leaves and insects and to check if the rain gauge is clean inside.
Have a nice day!
by Chiara_Netatmo
06 Jan 2020, 13:11
Forum: General questions
Topic: Rain & Outdoor Temperature Modules Failing!!!
Replies: 0
Views: 129

Re: Rain & Outdoor Temperature Modules Failing!!!

Hello,

Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will make sure to treat it as quickly as possible.
Thank you
by Chiara_Netatmo
02 Jan 2020, 18:17
Forum: General questions
Topic: Rain Gauge Does not register rainfall
Replies: 1
Views: 85

Re: Rain Gauge Does not register rainfall

Hello,

Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.

Thank you!
by Chiara_Netatmo
30 Dec 2019, 18:03
Forum: General questions
Topic: Average power consumption indoor module
Replies: 1
Views: 160

Re: Average power consumption indoor module

Hello,

Approximately, the additional indoor module consumes 0.5mW per hour.
by Chiara_Netatmo
30 Dec 2019, 17:59
Forum: General questions
Topic: Will change of email disrupt operation?
Replies: 1
Views: 75

Re: Will change of email disrupt operation?

Hello, We recommend changing the email address of the Netatmo account. The email address of your Netatmo account can be changed by accessing the following menu: - Mobile Apps: Settings / My account / Change my email address - Web App (my.netatmo.com): My Account / Settings / Change my email address ...
by Chiara_Netatmo
30 Dec 2019, 17:51
Forum: General questions
Topic: Moisture is also not correct
Replies: 3
Views: 236

Re: Moisture is also not correct

Hello,
Please submit a support request via our help center (https://www.netatmo.com/helpcenter), specifying your ticket number if you have already been in contact with us, and we will give you a solution quickly.
Have a nice day
by Chiara_Netatmo
30 Dec 2019, 17:50
Forum: General questions
Topic: Barometer data
Replies: 1
Views: 120

Re: Barometer data

Hello,
Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will make sure to treat it as quickly as possible.
by Chiara_Netatmo
30 Dec 2019, 17:42
Forum: General questions
Topic: Keep losing connection from indoor unit to internet
Replies: 1
Views: 178

Re: Keep losing connection from indoor unit to internet

Hello,

Did you try to set a static IP for the Weather station?
by Chiara_Netatmo
18 Dec 2019, 15:34
Forum: Questions générales
Topic: WeatherMap : Quelles données sont partagées ?
Replies: 2
Views: 59

Re: WeatherMap : Quelles données sont partagées ?

Bonjour,

Les données du pluviomètre et de l'anémomètre sont partagées si vous avez choisi de contribuer à la Weathermap.
Il n'est pas possible de paramétrer les modules à partager, il est seulement possible de retirer la contribution.
Bonne journée!
by Chiara_Netatmo
18 Dec 2019, 15:21
Forum: Questions générales
Topic: Problème données CO2
Replies: 2
Views: 157

Re: Problème données CO2

Bonjour Buthan68,

Nous n'avons pas rencontré cette situation spécifique auparavant, n'hésitez pas à nous recontacter via notre formulaire d'Assistance ou à créer un suivi du ticket existant pour que nous puissions investiguer.
Merci et bonne journée!

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