Search found 152 matches

by Chiara_Netatmo
28 May 2020, 15:54
Forum: Questions générales
Topic: Station intérieure clignote bleu et m'envoie des notifications.
Replies: 7
Views: 115

Re: Station intérieure clignote bleu et m'envoie des notifications.

Bonjour @Jean-Jacques, n'hésitez pas à envoyer une requête de support via notre formulaire d'Assistance pour que nous puissions vous fournir une solution (https://www.netatmo.com/fr-fr/helpcenter)
Bonne journée
by Chiara_Netatmo
28 May 2020, 15:53
Forum: Questions générales
Topic: Humidité en appartement
Replies: 1
Views: 76

Re: Humidité en appartement

Bonjour,
N'hésitez pas à envoyer une requête de support via notre formulaire d'Assistance pour que nous puissions vous fournir une solution (https://www.netatmo.com/fr-fr/helpcenter).
Bonne journée
by Chiara_Netatmo
28 May 2020, 15:48
Forum: Setting up my Weather Station
Topic: indoor module doesn't show CO2
Replies: 3
Views: 127

Re: indoor module doesn't show CO2

Hello, please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will make sure to treat it as quickly as possible.
Thank you
by Chiara_Netatmo
28 May 2020, 15:47
Forum: Setting up my Weather Station
Topic: Wrong CO2 and Temperature values
Replies: 2
Views: 97

Re: Wrong CO2 and Temperature values

Hello, please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will make sure to treat it as quickly as possible.
Thank you
by Chiara_Netatmo
28 May 2020, 15:46
Forum: Setting up my Weather Station
Topic: Brand new Station - wrong CO2
Replies: 1
Views: 87

Re: Brand new Station - wrong CO2

Hello, do not hesitate to submit a support request via our Help center, specifying your ticket number if you have already been in contact with us, and we will give you a solution as quickly as possible https://www.netatmo.com/helpcenter
by Chiara_Netatmo
28 May 2020, 14:09
Forum: General questions
Topic: Latest firmware description
Replies: 4
Views: 613

Re: Latest firmware description

Hello, please check this article of the helpcenter for more detail:

https://helpcenter.netatmo.com/en-us/sm ... nto-a-home
by Chiara_Netatmo
28 May 2020, 14:06
Forum: General questions
Topic: Outdoor module - batteries discharged in 1 day
Replies: 14
Views: 603

Re: Outdoor module - batteries discharged in 1 day

Hello @jarosujo, please note that Netatmo shall not be subject to any guarantee obligations in the case of improper use or modifications of the product (see "Warranty" in our Terms of use: https://view.netatmo.com/us/legals/app?gsc=true#element31). However, please send us a message via our helpcente...
by Chiara_Netatmo
28 May 2020, 13:56
Forum: General questions
Topic: Station location error
Replies: 13
Views: 456

Re: Station location error

Hello, please check our article about the location : https://helpcenter.netatmo.com/en-us/smart-home-weather-station-and-accessories/product-interactions/why-did-the-location-of-my-station-change-when-i-placed-it-in-a-home. As part of our commitment to the security of personal data and the continuou...
by Chiara_Netatmo
28 May 2020, 13:46
Forum: General questions
Topic: Incorect temperature values on Indoor module
Replies: 1
Views: 19087

Re: Incorect temperature values on Indoor module

Hello,
This case would require an investigation, please submit a support request via our helpcenter : https://helpcenter.netatmo.com/
Thank you !
by Chiara_Netatmo
28 May 2020, 13:35
Forum: General questions
Topic: Connection betwen the modules is bad
Replies: 3
Views: 11678

Re: Connection betwen the modules is bad

Hello, a deeper investigation seems to be needed. Please submit a support request via our helpcenter:
https://helpcenter.netatmo.com/en-us

Thank you

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