Search found 161 matches

by Chiara_Netatmo
18 Sep 2020, 14:49
Forum: General questions
Topic: [solved] since today no weatherdata
Replies: 13
Views: 110

Re: [solved] since today no weatherdata

Hello, The display of Weather Station on the dashboard has been delayed for few hours. Our teams have now restored the service. The Weather Stations continued to monitor the indoor and outdoor environment, the data continued to be recorded. No action is required on your part. The service came back t...
by Chiara_Netatmo
11 Sep 2020, 14:52
Forum: Mes données météo
Topic: Suppression mesures
Replies: 9
Views: 8651

Re: Suppression mesures

Bonjour,

Désormais il est possible de supprimer des mesures uniquement par tranches de 24 heures.
Si vous rencontrez une difficulté dans la suppression des mesures, veuillez contacter notre assistance: https://www.netatmo.com/fr-fr/helpcenter
by Chiara_Netatmo
10 Jul 2020, 10:32
Forum: Mes données météo
Topic: Problème température station intérieur
Replies: 3
Views: 32185

Re: Problème température station intérieur

Bonjour @LoicP,
N'hésitez pas à envoyer une requête de support via notre formulaire d'Assistance pour que nous puissions vous fournir une solution (https://www.netatmo.com/fr-fr/helpcenter)
Bonne journée
by Chiara_Netatmo
10 Jul 2020, 10:29
Forum: Questions générales
Topic: Mise à jour des mesures non fonctionnelle
Replies: 7
Views: 11865

Re: Mise à jour des mesures non fonctionnelle

Bonjour,
Cette situation a été résolue par nos équipes, merci de vos retours.
Bonne journée
by Chiara_Netatmo
10 Jul 2020, 10:20
Forum: My Weather Station data
Topic: Mesures on demand not working
Replies: 1
Views: 10956

Re: Mesures on demand not working

Hello,

Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.

Thank you for your cooperation!
by Chiara_Netatmo
09 Jul 2020, 18:17
Forum: My Weather Station data
Topic: Data lagging behind for long periods of time
Replies: 1
Views: 116

Re: Data lagging behind for long periods of time

Hello,
We encountered an issue with the servers that has now been fixed.
No data has been lost, the service came back to normal, our users are now able to see all of their data in the application.
Have a nice day
by Chiara_Netatmo
09 Jul 2020, 17:34
Forum: General questions
Topic: Contact with netatmo support team
Replies: 4
Views: 2820

Re: Contact with netatmo support team

Hello,
We are sorry for the late answer. Our services are currently overloaded and we do our best to answer as quickly as possible. Please specify your Support ticket numbers, we will make sure to double-check these cases.
Have a nice day.
by Chiara_Netatmo
09 Jul 2020, 17:25
Forum: General questions
Topic: Outdoor Module stops/starts uploading data
Replies: 7
Views: 475

Re: Outdoor Module stops/starts uploading data

Hello
Please, submit a request via our helpcenter (https://helpcenter.netatmo.com).
We will make sure to analyse the situation. Have a nice day!
by Chiara_Netatmo
09 Jul 2020, 15:42
Forum: General questions
Topic: Netatmo Smart Indoor air Quality Monitor vs Smart Home weather stations
Replies: 1
Views: 229

Re: Netatmo Smart Indoor air Quality Monitor vs Smart Home weather stations

Hello, The Smart Indoor Air Quality Monitor is a standalone product with its own app. The Weather station is a hub for multiple modules. The Air Quality Monitor tracks these data: * Temperature * Humidity * CO2 * Decibel levels These data can be monitored through an app, in a clean layout and are an...
by Chiara_Netatmo
28 May 2020, 15:54
Forum: Questions générales
Topic: Station intérieure clignote bleu et m'envoie des notifications.
Replies: 7
Views: 180

Re: Station intérieure clignote bleu et m'envoie des notifications.

Bonjour @Jean-Jacques, n'hésitez pas à envoyer une requête de support via notre formulaire d'Assistance pour que nous puissions vous fournir une solution (https://www.netatmo.com/fr-fr/helpcenter)
Bonne journée

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