Search found 110 matches

by Chiara_Netatmo
12 Nov 2019, 13:56
Forum: Requêtes d'amélioration
Topic: rendre la station compatible Healthy Home Coach
Replies: 19
Views: 1628

Re: rendre la station compatible Healthy Home Coach

Bonjour, Nous avons effectivement limité au maximum en déplaçant le capteur de T/H loin de la puce Wi-Fi. Nous n'utilisons pas le terme annulation car il reste en effet un léger impact sur les mesures. Cet impact est neutralisé par une correction des mesures côté firmware : nous appliquons un offset...
by Chiara_Netatmo
12 Nov 2019, 13:53
Forum: My Weather Station data
Topic: Automatically download historical data
Replies: 2
Views: 66

Re: Automatically download historical data

Hello,
You can export your data by the web application my.netatmo.com. Please click on Settings > Your station's name > Advanced > Download your station data as a CSV/XLS file
Have a lovely day.
by Chiara_Netatmo
12 Nov 2019, 13:51
Forum: My Weather Station data
Topic: New Rain Gauges Seem Defective
Replies: 1
Views: 40

Re: New Rain Gauges Seem Defective

Hello,

Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.

Thank you for your cooperation!
by Chiara_Netatmo
12 Nov 2019, 13:50
Forum: General questions
Topic: Upgrade Program for Weather Station v2 and lower available?
Replies: 6
Views: 1114

Re: Upgrade Program for Weather Station v2 and lower available?

Hello @Jeevster,
A support agent has already taken charge of your request: do not hesitate to provide all the necessary information in order to offer you a suitable solution.
Have a nice day
by Chiara_Netatmo
08 Nov 2019, 17:01
Forum: Les applications iOS/Android/Web de la Station Météo
Topic: Android / Plus de notification
Replies: 5
Views: 93

Re: Android / Plus de notification

Bonjour,
N'hésitez pas à envoyer une requête de support via notre formulaire d'Assistance pour que nous puissions vous fournir une solution (https://www.netatmo.com/fr-fr/helpcenter)
Bonne journée
by Chiara_Netatmo
08 Nov 2019, 17:00
Forum: Questions générales
Topic: Module éxterieur, vide les piles en quelques jours
Replies: 20
Views: 3484

Re: Module éxterieur, vide les piles en quelques jours

Bonjour,
N'hésitez pas à envoyer une requête de support via notre formulaire d'Assistance pour que nous puissions vous fournir une solution (https://www.netatmo.com/fr-fr/helpcenter)
Bonne journée
by Chiara_Netatmo
08 Nov 2019, 16:57
Forum: Weather Station iOS Application
Topic: New V3 Station not showing HomeKit in app
Replies: 5
Views: 310

Re: New V3 Station not showing HomeKit in app

Hello, Even though your Station has the latest firmware, it is normal that the "Activate HomeKit" button is not displayed yet. The deployment is planned over several weeks, you just have to be patient. You can find more info here: https://helpcenter.netatmo.com/en-us/smart-home-weather-station-and-a...
by Chiara_Netatmo
08 Nov 2019, 16:56
Forum: My Weather Station data
Topic: Suddenly all my data from all modules were deleted for about one and half a year!!!
Replies: 7
Views: 742

Re: Suddenly all my data from all modules were deleted for about one and half a year!!!

Hello @notebooker,

Could you specify your ticket number? We will make sure your request is treated rapidly.
Have a nice day,
by Chiara_Netatmo
08 Nov 2019, 16:52
Forum: My Weather Station data
Topic: After replacing the station on warranty, my data was erased
Replies: 5
Views: 540

Re: After replacing the station on warranty, my data was erased

Hello @hece,

Could you specify your ticket number? We will make sure your request is treated rapidly.
Have a nice day,
by Chiara_Netatmo
08 Nov 2019, 16:48
Forum: My Weather Station data
Topic: Four modules in one room: unreliable measurement
Replies: 3
Views: 612

Re: Four modules in one room: unreliable measurement

Hello, A difference of 6% humidity between the modules is normal because the accuracy of the modules is of ± 3%. As per the CO2, you could try a manual calibration following the procedure in the application. If needed, you can submit a support request via our Help center, specifying your ticket numb...

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