Search found 94 matches

by Chiara_Netatmo
13 Sep 2019, 16:51
Forum: Weather Station Android Application
Topic: Ignores rotation rules for phone
Replies: 1
Views: 102

Re: Ignores rotation rules for phone

Hello,

Do not hesitate to submit a support request via our Help center, specifying your ticket number if you have already been in contact with us, and we will investigate about the situation.
Have a nice day
by Chiara_Netatmo
09 Sep 2019, 15:24
Forum: Weather Station Web Application
Topic: Comfort / air quality bars broken ?
Replies: 8
Views: 85

Re: Comfort / air quality bars broken ?

Hello,

Thank you for reporting this element, we are currently analysing this issue to fix it as quickly as possible.

Have a nice day !
by Chiara_Netatmo
09 Sep 2019, 13:37
Forum: General questions
Topic: It's warm inside....
Replies: 25
Views: 2077

Re: It's warm inside....

Hello,

Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.

Thank you for your cooperation!
by Chiara_Netatmo
02 Sep 2019, 11:49
Forum: Weather Station Android Application
Topic: Android and IOS app do not display all modules
Replies: 1
Views: 71

Re: Android and IOS app do not display all modules

Hello,

Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.

Thank you for your cooperation!
by Chiara_Netatmo
02 Sep 2019, 11:48
Forum: Weather Station iOS Application
Topic: Only moon icon on iPhone app
Replies: 2
Views: 60

Re: Only moon icon on iPhone app

Hello,

Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.

Thank you for your cooperation!
by Chiara_Netatmo
02 Sep 2019, 11:39
Forum: General questions
Topic: Missing some indoor measurements
Replies: 2
Views: 114

Re: Missing some indoor measurements

Hello
Do not hesitate to submit a support request via our Help center and we will be able to analyse this issue (https://www.netatmo.com/helpcenter)
Also, please specify in the request that the issue involves an Android device.
Have a nice day
by Chiara_Netatmo
02 Sep 2019, 11:02
Forum: My Weather Station data
Topic: Suddenly all my data from all modules were deleted for about one and half a year!!!
Replies: 4
Views: 99

Re: Suddenly all my data from all modules were deleted for about one and half a year!!!

Hello,

Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.

Thank you for your cooperation!
by Chiara_Netatmo
12 Aug 2019, 11:49
Forum: Les applications iOS/Android/Web de la Station Météo
Topic: Données météo tempête
Replies: 1
Views: 81

Re: Données météo tempête

Bonjour,

Il est possible de consulter les données météo des stations autour de vous grâce à la Weathermap, mais seulement les données en temps réel sont affichées, l'historique ne sera pas disponible.

Bonne journée,
by Chiara_Netatmo
08 Aug 2019, 14:42
Forum: General questions
Topic: Rain Gauge detect rain in dry weather
Replies: 1
Views: 4193

Re: Rain Gauge detect rain in dry weather

Hello,

Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.

Thank you for your cooperation!
by Chiara_Netatmo
05 Aug 2019, 16:59
Forum: Les applications iOS/Android/Web de la Station Météo
Topic: Info Serveur en maintenance erronée
Replies: 3
Views: 187

Re: Info Serveur en maintenance erronée

Bonjour, Nous avons mis en production un fix pour ce bug il y a quelques jours. N'hésitez pas à réinstaller l'application Weather, le problème devrait être corrigé. Si la situation persiste, ou pour toute autre demande, merci de contacter notre Support client, à votre disposition pour analyser le ca...

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