Search found 161 matches
- 18 Sep 2020, 14:49
- Forum: General questions
- Topic: [solved] since today no weatherdata
- Replies: 15
- Views: 4335
Re: [solved] since today no weatherdata
Hello, The display of Weather Station on the dashboard has been delayed for few hours. Our teams have now restored the service. The Weather Stations continued to monitor the indoor and outdoor environment, the data continued to be recorded. No action is required on your part. The service came back t...
- 11 Sep 2020, 14:52
- Forum: Mes données météo
- Topic: Suppression mesures
- Replies: 16
- Views: 14966
Re: Suppression mesures
Bonjour,
Désormais il est possible de supprimer des mesures uniquement par tranches de 24 heures.
Si vous rencontrez une difficulté dans la suppression des mesures, veuillez contacter notre assistance: https://www.netatmo.com/fr-fr/helpcenter
Désormais il est possible de supprimer des mesures uniquement par tranches de 24 heures.
Si vous rencontrez une difficulté dans la suppression des mesures, veuillez contacter notre assistance: https://www.netatmo.com/fr-fr/helpcenter
- 10 Jul 2020, 10:32
- Forum: Mes données météo
- Topic: Problème température station intérieur
- Replies: 3
- Views: 33548
Re: Problème température station intérieur
Bonjour @LoicP,
N'hésitez pas à envoyer une requête de support via notre formulaire d'Assistance pour que nous puissions vous fournir une solution (https://www.netatmo.com/fr-fr/helpcenter)
Bonne journée
N'hésitez pas à envoyer une requête de support via notre formulaire d'Assistance pour que nous puissions vous fournir une solution (https://www.netatmo.com/fr-fr/helpcenter)
Bonne journée
- 10 Jul 2020, 10:29
- Forum: Questions générales
- Topic: Mise à jour des mesures non fonctionnelle
- Replies: 7
- Views: 13568
Re: Mise à jour des mesures non fonctionnelle
Bonjour,
Cette situation a été résolue par nos équipes, merci de vos retours.
Bonne journée
Cette situation a été résolue par nos équipes, merci de vos retours.
Bonne journée
- 10 Jul 2020, 10:20
- Forum: My Weather Station data
- Topic: Mesures on demand not working
- Replies: 1
- Views: 11809
Re: Mesures on demand not working
Hello,
Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.
Thank you for your cooperation!
Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.
Thank you for your cooperation!
- 09 Jul 2020, 18:17
- Forum: My Weather Station data
- Topic: Data lagging behind for long periods of time
- Replies: 4
- Views: 1637
Re: Data lagging behind for long periods of time
Hello,
We encountered an issue with the servers that has now been fixed.
No data has been lost, the service came back to normal, our users are now able to see all of their data in the application.
Have a nice day
We encountered an issue with the servers that has now been fixed.
No data has been lost, the service came back to normal, our users are now able to see all of their data in the application.
Have a nice day
- 09 Jul 2020, 17:34
- Forum: General questions
- Topic: Contact with netatmo support team
- Replies: 4
- Views: 4128
Re: Contact with netatmo support team
Hello,
We are sorry for the late answer. Our services are currently overloaded and we do our best to answer as quickly as possible. Please specify your Support ticket numbers, we will make sure to double-check these cases.
Have a nice day.
We are sorry for the late answer. Our services are currently overloaded and we do our best to answer as quickly as possible. Please specify your Support ticket numbers, we will make sure to double-check these cases.
Have a nice day.
- 09 Jul 2020, 17:25
- Forum: General questions
- Topic: Outdoor Module stops/starts uploading data
- Replies: 7
- Views: 2026
Re: Outdoor Module stops/starts uploading data
Hello
Please, submit a request via our helpcenter (https://helpcenter.netatmo.com).
We will make sure to analyse the situation. Have a nice day!
Please, submit a request via our helpcenter (https://helpcenter.netatmo.com).
We will make sure to analyse the situation. Have a nice day!
- 09 Jul 2020, 15:42
- Forum: General questions
- Topic: Netatmo Smart Indoor air Quality Monitor vs Smart Home weather stations
- Replies: 1
- Views: 925
Re: Netatmo Smart Indoor air Quality Monitor vs Smart Home weather stations
Hello, The Smart Indoor Air Quality Monitor is a standalone product with its own app. The Weather station is a hub for multiple modules. The Air Quality Monitor tracks these data: * Temperature * Humidity * CO2 * Decibel levels These data can be monitored through an app, in a clean layout and are an...
- 28 May 2020, 15:54
- Forum: Questions générales
- Topic: Station intérieure clignote bleu et m'envoie des notifications.
- Replies: 7
- Views: 1470
Re: Station intérieure clignote bleu et m'envoie des notifications.
Bonjour @Jean-Jacques, n'hésitez pas à envoyer une requête de support via notre formulaire d'Assistance pour que nous puissions vous fournir une solution (https://www.netatmo.com/fr-fr/helpcenter)
Bonne journée
Bonne journée