Search found 18 matches

by Christophe_Netatmo
15 Nov 2018, 12:26
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 3248

Re: Welcome Camera is only showing black screen

For those still having this kind of issues, please send me your mac addresses by private message. It will help us to investigate what is going wrong with your cameras. I‘ve send you a message. Thanks There is an issue with your camera but it is not related to the firmware v199 or v250. I have infor...
by Christophe_Netatmo
15 Nov 2018, 11:53
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 3248

Re: Welcome Camera is only showing black screen

For those still having this kind of issues, please send me your mac addresses by private message.
It will help us to investigate what is going wrong with your cameras.
by Christophe_Netatmo
14 Nov 2018, 18:18
Forum: Questions générales
Topic: Homekit : Top... Mais Welcome sans vidéo moins top
Replies: 16
Views: 3029

Re: Homekit : Top... Mais Welcome sans vidéo moins top

Bonjour, La mise à jour 251 a bien rétabli le fonctionnement de ma caméra. Cependant vers 13h50, une seconde mise à jour à été téléchargée puis installée. Sauf que depuis, plus aucune connexion avec la caméra… Une idée ? Bonsoir Guillaume, Envoyez moi l'adresse mac de votre caméra par message privé...
by Christophe_Netatmo
13 Nov 2018, 11:09
Forum: Questions générales
Topic: Homekit : Top... Mais Welcome sans vidéo moins top
Replies: 16
Views: 3029

Re: Homekit : Top... Mais Welcome sans vidéo moins top

Bonjour vivi,

Pouvez-vous m'envoyer l'adresse MAC de votre caméra par message privé pour que nous puissions investiguer votre problème.
Nous vérifierons ça au plus vite.

Merci.
by Christophe_Netatmo
07 Mar 2018, 14:36
Forum: General questions
Topic: Tag not reachable
Replies: 56
Views: 8520

Re: Tag not reachable

Hello maxosh, You should try to remove and re-insert the batteries and check if you see 5 pulses from the tag led (blinking in green on the top side). If you see the led blinking, then try to temporary bring the tag close to the camera and see if the camera is picking the signal again. Otherwise try...
by Christophe_Netatmo
02 Mar 2018, 16:56
Forum: General questions
Topic: Presence disconnects and reconnects continuously
Replies: 94
Views: 9459

Re: Presence disconnects and reconnects continuously

Reply intended for Christophe, to whom I have sent a private reply to his recent message, but the message itself seems not to have gone - it is still in the outbox, yet said it had been sent successfully. Hopefully you can find it. I got it thank you. Can anyone tell me the significance of the "sta...
by Christophe_Netatmo
28 Feb 2018, 17:47
Forum: General questions
Topic: Image tracers after firmware v119
Replies: 7
Views: 752

Re: Image tracers after firmware v119

Thank you both for your feedback, it will help to find a solution.
by Christophe_Netatmo
26 Feb 2018, 10:40
Forum: Questions générales
Topic: Changer presence pour la concurrence....
Replies: 1
Views: 474

Re: Changer presence pour la concurrence....

Bonjour frep,

Désolé d'apprendre que votre caméra ne vous donne pas du tout entière satisfaction.
Pouvez-vous nous détailler les problèmes que vous rencontrez et me l'adresse MAC de votre caméra pour que nous puissions investiguer si vos problèmes se reproduisent toujours?
by Christophe_Netatmo
26 Feb 2018, 10:36
Forum: General questions
Topic: Image tracers after firmware v119
Replies: 7
Views: 752

Re: Image tracers after firmware v119

Hello Rooster and luha,

Can you please detail on which video player do you see this issue (web, iOS, Android) and if it is also visible on the downloaded file?

Thank you in advance for your feedback.
by Christophe_Netatmo
23 Feb 2018, 18:14
Forum: General questions
Topic: Presence disconnects and reconnects continuously
Replies: 94
Views: 9459

Re: Presence disconnects and reconnects continuously

I am also suffering this same issue, I have long periods of stability and then weeks of Connected/Disconnected notifications. I have also seen the App reporting Disconnected while Apple Home happily streams video and audio to an iPhone on the same wifi network as the camera. I am also using Airport...

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