Netatmo Forum

I have the same issue... My cats are deemed as people at least 30 times a day. No matter how many times you tell Presence that it is wrong, it doesn't make a difference. I informed Netatmo via Twitter of the issue. After 3 months of hoping I had gone away by saying they would 'upscale my request to ...

It is August in France so no weekend support. Would not happen in USA, UK or Germany. Entire support team would be out of a job if it did. Still no sign of lots of unknown faces from the weekend. As if no one has been in my house. Netatmo - you need to email all users explaining the problem, what yo...

Guys, they're all on holiday. Don't expect support in August from a French company. I feel bad for the Devs and support team as clearly threadbare. However that doesn't help customers. As is, both my Presence and Welcome are entirely deficient products. Should have bitten the golden bullet and bough...

Why hasn't Netatmo emailed all users informing them of the outage? This is a hugely sensitive issue and highlights how flawed Netatmo is from camera perspective (needs connection to Netatmo server to operate) and support perspective (still not fixed after 3 days of outage!). I am still not seeing lo...

I posted in the Welcome forum but agree with the comments above. Terrible from Netatmo. Really wish they were bought by a competent software company so support/ development could be improved. Wholly inadequate. Hopefully the owners and directors of Netatmo see these forums and realise their product ...

I switched on the new pet detection setting for motion detection and within a few hours the camera had alerted me to my cats moving twice. I also have a Presence which is designed to distinguish cats from people but is useless - I get minimum 6-10 alerts every day saying my cats are people. I expect...

Yes, same here. See the other thread.

Don't expect it to be resolved soon. It's the weekend and it's August in France. Ergo Netatmo is on the beach.

Why don't you try it and report back?

However I just had two alerts that woke me up at 4am from my cat, even though 'pet Detection' is turned on. So I doubt it will work for you...

Firstly, Netatmo support has proven to be useless, time and time again. I have such little confidence in Netatmo based on the product failing often and the support being inadequate, which is the last thing you want in a security company. Secondly, where is the email to all users stating the outage? ...