Search found 52 matches

by Thiaga
21 Nov 2018, 14:58
Forum: Setting up my Weather Station
Topic: wind guage install problem
Replies: 14
Views: 1269

Re: wind guage install problem

Dear mele, Teamtaylor84, basil, swederik75,

Thanks for reporting,
please PM me your wind gauge serial number.
Thanks

Thiaga
by Thiaga
14 Aug 2018, 09:39
Forum: General questions
Topic: Securtiy Issue
Replies: 5
Views: 3525

Re: Securtiy Issue

Hi Dan,

This is indeed not normal,
please send me a mail to contact-weather@netatmo.com.
I will replace your station to avoid further complications.
wish you a nice day.

Prashanth
by Thiaga
23 May 2018, 17:08
Forum: Netatmo API
Topic: Weather API getstationsdata, historic data missing
Replies: 2
Views: 428

Re: Weather API getstationsdata, historic data missing

Hi,

thanks for your post,
The historical data is not available in getstationsdata,
please use getmeasure for this purpose.
have a nice day.

Prashanth
by Thiaga
23 May 2018, 10:16
Forum: General questions
Topic: Securtiy Issue
Replies: 5
Views: 3525

Re: Securtiy Issue

Hi, Thanks for your post. After investigation we found out that some units of Weather Station left our factory with the same serial number. We have identified a few cases: we corrected the error at the factory and are doing all the necessary to solve the cases. Please, shutdown your station, and ple...
by Thiaga
10 Apr 2018, 14:05
Forum: Weather Station iOS Application
Topic: No 7 day forecast, air quality or “feels like temp”
Replies: 1
Views: 366

Re: No 7 day forecast, air quality or “feels like temp”

Hi,

thanks a lot for reporting this bug, could you please try reinstalling the application ?
thanks al ot for your feedback,
have a nice day.

Thiaga
by Thiaga
21 Mar 2018, 10:18
Forum: Setting up my Weather Station
Topic: Station died after update
Replies: 6
Views: 1123

Re: Station died after update

Hi,

Please send me your netatmo account by PM.
I will give a check quickly.
thanks,

Thiaga
by Thiaga
21 Mar 2018, 10:16
Forum: Mes données météo
Topic: [RESOLU] Weathermap :bug d'affichage sur les temp. négatives
Replies: 13
Views: 1035

Re: Weathermap : bug d'affichage sur les températures négati

Bonjour Tout le monde,

Merci a vous tous pour avoir signalé ce bug d'affichage,
le problème est remonté à nos ingénieurs.
ce sera réglé dès que possible.
merci à vous.

Thiaga
by Thiaga
22 Jan 2018, 11:03
Forum: My Weather Station data
Topic: Weather underground stopped updating.
Replies: 23
Views: 1825

Re: Weather underground stopped updating.

Dear customers, Thanks a lot for your reporting, After checking I can confirm that We had no issues with our API recently. If you have any API related trouble please contact : contact-api@netatmo.com For any issues related to our weather map : https://weathermap.netatmo.com/ please contact us throug...
by Thiaga
10 Jan 2018, 16:21
Forum: General questions
Topic: login and location
Replies: 7
Views: 576

Re: login and location

Hi,

thanks a lot for your mail,
I will contact you by mail after check up.
thanks,

Prashanth
by Thiaga
09 Jan 2018, 10:38
Forum: General questions
Topic: login and location
Replies: 7
Views: 576

Re: login and location

Hi,

Indeed this is not normal,
could you please send me you netatmo account(email),
I will check this for you,
thanks.

Thiaga

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