Search found 7 matches

by Kanecaine
17 Nov 2018, 09:15
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 1875

Re: Welcome Camera is only showing black screen

Feeling with you and wish you good luck. My presence is still running normal. I bought the welcome from a reseller and i‘m hoping for warranty replacement. Still can‘t imagine what a hardware issue this should be, which is running the camera without problems for some minutes. A heat problem after su...
by Kanecaine
15 Nov 2018, 18:49
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 1875

Re: Welcome Camera is only showing black screen

i‘ve also sent a pm. Many thanks in advance.

edit: got a reply, seems to be a hardware issue. It‘s a bit strange cause the camera is running normaly for some minutes after a reboot. Broken after 1.5 years, bummer.
by Kanecaine
14 Nov 2018, 23:55
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 1875

Re: Welcome Camera is only showing black screen

Today i got the update to v250. I turned on the camera, it had its minutes with no problems, it got the update, it installed it, rebootet and everything seemed fine. Until some minutes later, again a black screen and no image. Now the problem shows up in the security app, the browser as well as in t...
by Kanecaine
14 Nov 2018, 10:59
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 1875

Re: Welcome Camera is only showing black screen

jofre_netatmo wrote:Hi GuillaumeCam,
The issue on your camera should be fixed in the next hour.
Thanks for reporting.
Regards,
2 questions:

1. Version 250 is a beta test firmware? All others still have version 199.

2. When will the same issue be fixed for the other users, that have still version 199?
by Kanecaine
10 Nov 2018, 21:11
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 1875

Re: Welcome Camera is only showing black screen

I wrote a message to Netatmo support, because for me a not running welcome camera means i have to turn of alarms for the presence. In the end you could say that i have 2 not running cameras now :( When i had to guess, i could imagine that it has to do with the homekit update. Maybe welcome is trying...
by Kanecaine
10 Nov 2018, 20:30
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 1875

Re: Welcome Camera is only showing black screen

I have the presence since summer this year and had no problems during this time. Unfortunally i am waiting for the homekit update since nearly 2 years now. I am a bit frustrated about this. Also the video quality seems to be lower at the moment, definitly no HD image. In the beginning it was 720p fr...
by Kanecaine
10 Nov 2018, 20:09
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 1875

Re: Welcome Camera is only showing black screen

Same here. Welcome has been operating nearly 2 years without problems and since a few days the camera is hanging up. When i pull the power cable and wait a few seconds, it still comes up and seems to run normally. Only a few minutes later again: no more live image, no face recognition anymore. In th...

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