Search found 31 matches

by MarcoGT
24 Nov 2021, 15:58
Forum: General questions
Topic: First time upset with customer service
Replies: 0
Views: 483

First time upset with customer service

I always got very good support from Netatmo but this time I am really not satisfied. The relay stopped working (no power anymore) so I sent it back (44EUR repair costs plus shipping costs); after 3 days they sent it back to me and the LED does not blink when I plug into an outlet. They sent an email...
by MarcoGT
17 Aug 2019, 15:54
Forum: Setting up my Weather Station
Topic: Rain Gauge will not join
Replies: 5
Views: 2029

Re: Rain Gauge will not join

Finally I got it working, in the app I see the serial number but radio signal and battery have a question mark; I also have no data for me, do I need just to wait?
by MarcoGT
17 Aug 2019, 15:14
Forum: Setting up my Weather Station
Topic: Rain Gauge will not join
Replies: 5
Views: 2029

Re: Rain Gauge will not join

Same problem here (my father too has the same problem)
by MarcoGT
27 Jun 2019, 17:00
Forum: General questions
Topic: Defective SD card reported
Replies: 9
Views: 2770

Re: Defective SD card reported

I had the same problem, replaced the SD, but now all the faces are not recognised, even if all profiles are still there, but their strength is "red".
Did I lose everything?
by MarcoGT
22 Nov 2018, 07:21
Forum: General questions
Topic: Black friday sale / shipping
Replies: 4
Views: 1120

Re: Black friday sale / shipping

My order was done last saturday; I have a tracking number which links to IMX website but it does not say where the packet is...
by MarcoGT
18 Nov 2018, 11:21
Forum: General questions
Topic: Outdoor module failed
Replies: 4
Views: 4480

Re: Outdoor module failed

Actually I got the outdoor module replaced by Netatmo, great support BTW
by MarcoGT
19 Jun 2018, 14:56
Forum: General questions
Topic: Outdoor module failed
Replies: 4
Views: 4480

Outdoor module failed

Hi all,

outdoor module failed; the original batteries failed and lost all the liquid inside the module.
After discussions with Netatmo, I cleaned up the module but the green LED does not get ON and it is not pairing with the main module.

I bought the station 7 months ago.
by MarcoGT
18 Dec 2017, 14:05
Forum: General questions
Topic: Welcome keeps disconnecting
Replies: 20
Views: 12809

Re: Welcome keeps disconnecting

I had two ideas: 1. weak WiFi 2. Camera was connected to a multiple power strip Then, I changed the position of the Welcome and connected directly to a wall power outlet and now it is much better. Also the face recognition is much much better; before it was attached to a wall and tilted a little bit...
by MarcoGT
14 Dec 2017, 08:06
Forum: General questions
Topic: Welcome keeps disconnecting
Replies: 20
Views: 12809

Welcome keeps disconnecting

Hi all, my Welcome started to disconnect several times per day. Sometimes, in logs, I see "welcome disconnected" and then "welcome connected", sometimes I see "welcome disconnected", "welcome started" and then "welcome connected". Is it a WiFi proble...
by MarcoGT
06 Dec 2017, 06:31
Forum: General questions
Topic: Netatmo Smart Radiator Valves
Replies: 143
Views: 27041

Re: Netatmo Smart Radiator Valves

I also have v160 for relais, 64 for thermostat but still 41 for valves? don't they get updated to a newer version?

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