Netatmo Forum

I would like to test that kind of setup but customer support told me that I will lost all the collected data. Do you know if there is a way to avoid that? BTW, I'm not sure this will work for me: for example one of the three thermostat is often in the "away" status, and I will be unable to...

The point is: when I bought the Weather station I was able to use it as a source of the three thermostats, now I can't. I'm a software engineer, and I can't understand why Netatmo changed this behavior. Basically the weather station is useless at the moment and I'm not happy at all since the specs c...

Hello, I have 3 different thermostats in the same building. Each of them should be independent and they were configured as separate houses inside Netatmo portal. When I bought the weather station I was able to use its data inside every thermostat, but now I am unable to do the same. Customer support...

The problem is not solved at all!

Hi Brieuc, I have the caleffi valve too and I'm wondering if the problem about losing calibration is in some way linked to this. Unfortunately, some days ago, I founded my valve on the floor with the external plastic broken. I can understand it's hard to fit every kind of valve bodies but I'm really...

Any update? This starts to be embarassing...

Can you please give us a due date?

Problem is still existing. I had opened a ticket with support, they came back to me last Wednesday asking if problem still exists ... I hope they start working/analyzing the situation soon. I think everybody who experiences a similar behavior should open a ticket. -Markus Hi, In fact it is not nece...

Same problem here. I want to hear some news from Netatmo and then I will decide if bring them back or not. This product seems to be still in a beta stage but I paid the full price and I'm not sure this issue is fixable by a sw update.

I hope to hear someone from netatmo really soon!

Maybe you can add this information in the app/portal and log this information in the graph.