Search found 114 matches

by Guillaume_B_Netatmo
17 Jul 2019, 14:08
Forum: General questions
Topic: Presence microSD
Replies: 12
Views: 697

Re: Presence microSD

Hi frav, As long as it works, especially if it has been fine for an entire year, there is no need fr you to go back to SDHC. In the past, we used to get reports from some customers stating their camera stopped working because of SD Card failure. Most of the time, the card got corrupted and the camer...
by Guillaume_B_Netatmo
16 Jul 2019, 16:51
Forum: General questions
Topic: My outdoor camera as stopped going in to lowlight mode.
Replies: 4
Views: 131

Re: My outdoor camera as stopped going in to lowlight mode.

Hello, @Ryan365 I can see that you already opened a ticket and got a solution provided. @riskymoth I created a ticket for you using the email address linked to your forum account so we can help you as well! If anyone else experience the same situation, I encourage you to submit a request by heading ...
by Guillaume_B_Netatmo
16 Jul 2019, 15:02
Forum: General questions
Topic: Presence microSD
Replies: 12
Views: 697

Re: Presence microSD

Hello Da9L, The SD card is used a system buffer, it is therefore required by the camera. FTP is a backup storage. @Frav, I would like to remind that our cameras are only fully compatible with SDHC (Max 32GB). SDXC (64GB +) might cause trouble over time and we do not recommend to use them. I thank yo...
by Guillaume_B_Netatmo
16 Jul 2019, 14:27
Forum: General questions
Topic: Smart Smoke Alarm with CO detection?
Replies: 1
Views: 21

Re: Smart Smoke Alarm with CO detection?

Hello Ivkosky,

Our Smart Smoke Alarm only detects smoke as in many countries as CO detectors are meant to be installed on walls at your nee height while smoke detectors are meant to be installed on ceilings.
I thank you for your comprehension and recommend you to get separated detectors.
by Guillaume_B_Netatmo
16 Jul 2019, 14:19
Forum: Questions générales
Topic: Un effet du hasard ?
Replies: 3
Views: 54

Re: Un effet du hasard ?

Bonjour Persuel,

Si les enregistrements se coupent toujours à 30 secondes, je vous inviterais à procéder à un redémarrage électrique.
Il est en effet plus que probable qu'il s'agisse d'une situation temporaire.

Je vous remercie donc pour votre compréhension et vous souhaite une agréable journée,
by Guillaume_B_Netatmo
16 Jul 2019, 14:15
Forum: Questions générales
Topic: Pb connexion avec routeur 4G TP-LINK MR200
Replies: 5
Views: 286

Re: Pb connexion avec routeur 4G TP-LINK MR200

Bonjour Francky, Pour le moment, nous n'avons pas de liste. Nous avons effectué des tests avec le MR200 car en 2017, la majeure partie des requêtes que nous recevions étaient liées à ce routeur, nous avons alors décidé de nous en procurer un afin d'effectuer des tests et comprendre ce qui empêchait ...
by Guillaume_B_Netatmo
15 Jul 2019, 18:39
Forum: Questions générales
Topic: Pb connexion avec routeur 4G TP-LINK MR200
Replies: 5
Views: 286

Re: Pb connexion avec routeur 4G TP-LINK MR200

Bonjour Francky, Suite à de nombreuses requêtes concernant le MR200, nous avons effectué des tests et avons pu faire fonctionner nos caméras sans avoir à modifier la configuration de ce dernier. En revanche, nos tests ont été effectués sur la V2. Du fait que l'interface et le firmware ne semblaient ...
by Guillaume_B_Netatmo
12 Jul 2019, 17:46
Forum: General questions
Topic: Defective SD card reported
Replies: 7
Views: 212

Re: Defective SD card reported

Hello fsf976 and LanceM, I would appreciate if you could submit request by heading there: * https://helpcenter.netatmo.com/en-us/smart-indoor-camera-and-accessories/storage-sd-card-dropbox-ftp/the-netatmo-security-app-displays-sd-card-is-defective-or-sd-card-is-absent-what-does-it-mean We are quicke...
by Guillaume_B_Netatmo
03 Jul 2019, 17:27
Forum: Android
Topic: Perte des notifications...
Replies: 1
Views: 2138

Re: Perte des notifications...

Bonjour JacqueminL,

Nous allons vous contacter (en utilisant l'adresse liée à votre compte Forum) sous peu afin de pouvoir vous aider à corriger cette situation quelque peu contraignante.
Je vous remercie pour votre compréhension!
by Guillaume_B_Netatmo
03 Jul 2019, 14:17
Forum: Feature requests
Topic: Notification Setup for Multi-Cam Environment
Replies: 4
Views: 90

Re: Notification Setup for Multi-Cam Environment

Hello Corr70,

We totally understand that this workaround might not suit everybody, however, I can't confirm anything for now.
I will make sure to bring up this point again in our next meeting!

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