Search found 133 matches

by Guillaume_B_Netatmo
22 Aug 2019, 11:00
Forum: General questions
Topic: Presence being replaced?
Replies: 1
Views: 226

Re: Presence being replaced?

Hello Aitch,

I can't tell why there is a clearance however, I confirm Presence is not being replaced.
Please be assured we keep working on it and I thank you for your suggestions!
by Guillaume_B_Netatmo
21 Aug 2019, 18:02
Forum: General questions
Topic: SD card :(
Replies: 9
Views: 422

Re: SD card :(

Hello dashman, I can see you submitted a ticket to our assistance. If there is anything else we may help you with, please answer to the last email you received to let us know! Regarding the partition, @Frav is correct! Our cameras automatically format any new SD Card and split into two partitions. @...
by Guillaume_B_Netatmo
21 Aug 2019, 17:29
Forum: Questions générales
Topic: Détecteurs d’Ouverture Intelligents pour Portes et Fenêtres
Replies: 16
Views: 14498

Re: Détecteurs d’Ouverture Intelligents pour Portes et Fenêtres

Bonjour Phil35, Les "Détecteurs d’Ouverture Intelligents pour Portes et Fenêtres" seront vendus par pack de 3. Les "détecteurs" affichés dans l'application sont les détecteurs de fumée. Ces derniers sont disponibles à l'achat à l'unité, nous effectuons cependant une offre vous permettant de vous en ...
by Guillaume_B_Netatmo
14 Aug 2019, 10:36
Forum: Questions générales
Topic: Caméra non mis a jour
Replies: 1
Views: 101

Re: Caméra non mis a jour

Bonjour Hwoahwoa, Les mises à jours sont gérées par un système automatique, ainsi, votre caméra devrait déjà être à jour. Afin d'enquêter plus efficacement, je me suis permis d'ouvrir une requête pour vous. Si vous ne recevez pas mon e-mail et que celui-ci ne se trouve pas non plus dans vos SPAM, ve...
by Guillaume_B_Netatmo
13 Aug 2019, 12:04
Forum: General questions
Topic: Unable to see videos
Replies: 2
Views: 127

Re: Unable to see videos

Hello Pklaffenbach, I checked your ticket and we were actually waiting for news from your side. However, I'm not sure to clearly understand your request as you never mentioned any streaming difficulties on your ticket. I therefore took it over and send you a message. I thank you in advance and look ...
by Guillaume_B_Netatmo
12 Aug 2019, 15:51
Forum: General questions
Topic: Set home & away via homekit status
Replies: 4
Views: 293

Re: Set home & away via homekit status

Hello Tom, The geolocation is only used to determine when you leave. As the indoor camera has facial recognition and is meant to be placed at the entrance, we made the choice to only use the facial recognition to consider a profile as back home for security concerns. Regarding the TV, we are aware o...
by Guillaume_B_Netatmo
12 Aug 2019, 15:38
Forum: Questions générales
Topic: imagette
Replies: 3
Views: 175

Re: imagette

Bonjour Phil35,

Il est vrai qu'une telle fonctionnalité pourrait être intéressante, j'ai donc pris soin de la transmettre à nos chefs produits :)
Si vous avez d'autres suggestions, n'hésitez pas à nous les soumettre dans la partie dédiée à cet effet!
by Guillaume_B_Netatmo
12 Aug 2019, 15:34
Forum: General questions
Topic: Multiple disconnect with V155
Replies: 5
Views: 318

Re: Multiple disconnect with V155

Hello mipaso,

To submit a request to our support, please head there:

* https://helpcenter.netatmo.com/

I thank you in advance!
by Guillaume_B_Netatmo
12 Aug 2019, 15:33
Forum: General questions
Topic: My outdoor camera as stopped going in to lowlight mode.
Replies: 7
Views: 403

Re: My outdoor camera as stopped going in to lowlight mode.

Hello riskymoth, We do answer to every ticket we receive and are currently pretty fast to answer. Could you therefore please make sure our answer did not end up in your SPAM box? If not, I would appreciate if you could confirm your ticket number (send me a PM) so I can look into this. I thank you in...
by Guillaume_B_Netatmo
12 Aug 2019, 15:28
Forum: General questions
Topic: I need help - „ Error loading Media„....
Replies: 1
Views: 94

Re: I need help - „ Error loading Media„....

Hello Lestat,

I recommend to submit a request to our assistance so we can investigate and sort this out!
To do so, please head there:

* https://helpcenter.netatmo.com/en-us/sm ... camera/top

I thank you for your comprehension and wish you a nice day,

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