Search found 10 matches

by smglez
27 Nov 2017, 14:29
Forum: General questions
Topic: Exclamation point
Replies: 13
Views: 868

Re: Exclamation point

I appreciate the interest in solving my problem. I had seen the link before, and I have done the whole process several times without success. But right now I have to admit that for several hours the thermostat and the relay communicate better. Occasionally the connection is lost but reconnected. I h...
by smglez
27 Nov 2017, 09:15
Forum: Thermostat Network Set-up
Topic: Thermostat not reachable
Replies: 2
Views: 532

Re: Thermostat not reachable

I have the same problem,
Have you managed to solve the problem? If so, how did you do it?
Thank you
by smglez
26 Nov 2017, 19:49
Forum: General questions
Topic: Exclamation point
Replies: 13
Views: 868

Re: Exclamation point

Yes, I have the website constantly open to monitor the thermostat, and I have not seen any messages. I have not answered you before, because just when I did my last question, the relay and the thermostat were finally linked. But right now the question mark is on again. It's been the longest time the...
by smglez
26 Nov 2017, 13:42
Forum: General questions
Topic: Exclamation point
Replies: 13
Views: 868

Re: Exclamation point

Well, after trying everything again, the exclamation mark keeps appearing.
Does anyone know if this will fixed from updating the firmware?
If so, how can I update the thermostat?
by smglez
24 Nov 2017, 22:02
Forum: General questions
Topic: Exclamation point
Replies: 13
Views: 868

Re: Exclamation point

Thanks for your interest. I will try again to reset everything to see if finally I'm lucky.
I'll keep you informed
by smglez
24 Nov 2017, 21:34
Forum: General questions
Topic: Exclamation point
Replies: 13
Views: 868

Re: Exclamation point

Yes, they are next to each other. I have also tried one above the other, and also one or two meters away, but always the same problem.
by smglez
24 Nov 2017, 21:06
Forum: General questions
Topic: Exclamation point
Replies: 13
Views: 868

Re: Exclamation point

Thanks for helping me, but I've tried it and it does not work. After rebooting the devices I get to pair the relay and the thermostat, but after a while, the exclamation mark appears again.
If anyone has any suggestions, it will be welcome...

Thank you
by smglez
24 Nov 2017, 20:17
Forum: General questions
Topic: Exclamation point
Replies: 13
Views: 868

Re: Exclamation point

Hi Lucia
Have you already solved your problem?
I have the same problem and I do not know what to do.
If you managed to fix it, I would appreciate it if you could tell me how you did it
Thank you
by smglez
24 Nov 2017, 11:53
Forum: Thermostat Network Set-up
Topic: Thermostat cannot find relay
Replies: 126
Views: 14417

Re: Thermostat cannot find relay

Hi Thanks for the quick reply. The two devices are together, less than half a meter away. The only electrical device nearby is the internet router, which is about two meters away. Is there any way to increase the power of the radio signal of the thermostat? Would it improve by updating the thermosta...
by smglez
24 Nov 2017, 10:09
Forum: Thermostat Network Set-up
Topic: Thermostat cannot find relay
Replies: 126
Views: 14417

Re: Thermostat cannot find relay

Dear Netatmo Team I have the same problem, the thermostat cannot find the relay. Sometime are able to pair but they just stay paired for a little time, and then it appears the exclamation mark on the thermostat. Can you help me please? The relay serial number: 70:ee:50:1b:c7:ee The relay firmware: 1...

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