Search found 2 matches

by anamu
04 Dec 2017, 15:55
Forum: Thermostat Network Set-up
Topic: Phone unable to connect to relay
Replies: 3
Views: 491

Re: Phone unable to connect to relay

I've tried to configure it though the USB port but the app / web interface is still not working, even if the thermostat and relay communicate well... Any thoughts?
by anamu
04 Dec 2017, 15:53
Forum: Thermostat Network Set-up
Topic: Relay not responding
Replies: 4
Views: 759

Re: Relay not responding

The same this has happened to me. The relay went unresponsive on 27th Nov. I called Netatmo Support (Help Link) who were absolutely useless. They did mention it had happened to a few clients, but offer no solution or explanation. The customer service is disappointing to say the least I've managed to...

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