Search found 48 matches

by Hoodoo
01 Sep 2023, 21:26
Forum: General questions
Topic: Presence no connection, but floodlight works
Replies: 10
Views: 2076

Re: Presence no connection, but floodlight works

Not sure if you've had a chance to power cycle the camera, but this seems to help resolve lots of issues. Good luck with it!
by Hoodoo
01 Mar 2023, 18:24
Forum: General questions
Topic: Firmware Version?
Replies: 1
Views: 862

Re: Firmware Version?

If you go into the Settings/Manage my home/Camera you should be able to see the Firmware version listed just under the "Wi-Fi signal" indicator. Hopefully this helps.
by Hoodoo
25 Jul 2022, 17:45
Forum: General questions
Topic: Netatmo Welcome as outdoor (weather protected!) camera?
Replies: 2
Views: 876

Re: Netatmo Welcome as outdoor (weather protected!) camera?

For the past couple of years, I have relocated one of my Welcome cameras to our greenhouse during the late Spring, Summer and early Fall seasons. Temperature ranges from around 8C to 40C during the time, and lots of humidity etc. but the camera seems to work without any issues.
by Hoodoo
05 Mar 2021, 21:35
Forum: Android
Topic: "Motion Detected" - unable to identify person, vehicle, animal
Replies: 1
Views: 1662

"Motion Detected" - unable to identify person, vehicle, animal

When viewing recorded video notifications, I've found recently that I am unable to improve detection on "Motion Detected" alerts. When I long press on the notification, the Security app only provides one option - to delete the event. Currently on Android version 10 and Security App version...
by Hoodoo
20 Jan 2021, 16:21
Forum: General questions
Topic: Cloud Data Sync Error
Replies: 0
Views: 538

Cloud Data Sync Error

A friend has recently tried to set up their Presence camera and has been receiving an error message. I haven't had a chance yet to get over to their home to see what assistance is needed, but wanted to post this first to see if there are any obvious solutions. Many thanks!
Setup Error.jpg
Setup Error.jpg (64 KiB) Viewed 538 times
by Hoodoo
30 Oct 2020, 15:44
Forum: General questions
Topic: no continuity when recording movies
Replies: 11
Views: 2487

Re: no continuity when recording movies

Best option for any electronic or electrical connections is called "Dialectic Grease"
by Hoodoo
27 Aug 2020, 17:17
Forum: Android
Topic: Image profile changing
Replies: 8
Views: 4781

Re: Image profile changing

Good day. I tried turning the device sideways again this morning, and the image translated properly. A message came up with an arrow to indicate how the controls could be used, so obviously a change was made. Appears to be working the way it should now, just like the iOS version has been for years! ...
by Hoodoo
29 Jun 2020, 17:04
Forum: General questions
Topic: Recording
Replies: 3
Views: 969

Re: Recording

Yes, the motion detection and recording works well. Typically, when viewing a recorded video, it starts about 5-10 seconds before the motion is actually detected so you can see the scene prior to any movement.
by Hoodoo
26 Jun 2020, 17:42
Forum: General questions
Topic: Recording
Replies: 3
Views: 969

Re: Recording

Look no further! Yes, these cameras record video on motion detection and store locally on an SD Card, and you can also set them up to record to Dropbox, Apple Homekit Video and an FTP server if you want to set it up. You can watch live stream in the application or on the Web App, and view or downloa...

Go to advanced search