Search found 5 matches

by graangus
05 Feb 2018, 13:29
Forum: General questions
Topic: Connecting to WIFI fails
Replies: 7
Views: 773

Re: Connecting to WIFI fails

Hi,
Support sent me the factory reset QR code for my camera but this did not help. The camera still can't connect. Any other suggestions?

Graeme
by graangus
02 Feb 2018, 15:31
Forum: General questions
Topic: Connecting to WIFI fails
Replies: 7
Views: 773

Re: Connecting to WIFI fails

Hi Jofre,

I haven't had any response from Netatmo support. Do you know how long it will take to get a response? Should I just give up on this camera and try to return it to the retailer and hope the next one works better?
by graangus
31 Jan 2018, 09:59
Forum: General questions
Topic: Connecting to WIFI fails
Replies: 7
Views: 773

Re: Connecting to WIFI fails

Hi Jofre,

I sent a message to support on Sunday. While waiting for a response I thought I would post the problem here too to see if anyone could help.
by graangus
30 Jan 2018, 22:01
Forum: General questions
Topic: Connecting to WIFI fails
Replies: 7
Views: 773

Connecting to WIFI fails

Hi, I've had a Presence camera for about a month and I decided to change the WIFI network it was connected to. I chose the "Reset this camera" option from the Android app and then used the QR code to pair the camera to my phone. I then selected the new WIFI network and entered the password. The app ...
by graangus
07 Jan 2018, 12:35
Forum: General questions
Topic: Unable to connect Presence
Replies: 17
Views: 2273

Re: Unable to connect Presence

Hi, I've not been able to attach my Presence camera to my WIFI access point so I followed the advice here and connected to a hotspot on my phone. Doing this I can see the camera has firmware version 91 but I don't see any way to update the firmware version. Can you push the firmware update to my cam...

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