Search found 8 matches

by larry38
14 Jun 2020, 17:53
Forum: General questions
Topic: Camera drooping
Replies: 5
Views: 1576

Re: Camera drooping

I resolved the issue with a Flat Washer. Please read https://forum.netatmo.com/viewtopic.php?f=42&t=17115
by larry38
10 Jun 2020, 18:08
Forum: General questions
Topic: "Video Unavailable. The camera is disconnected"
Replies: 22
Views: 18872

Re: "Video Unavailable. The camera is disconnected"

I used several DNS (Free, Google, CloudFlare) but no differences were seen. WiFi disturbances depending on the WiFi channels of all the routers available in the area where the cameras are installed? Are the disconnections due to Netatmo different servers? You could provide the Netatmo support team y...
by larry38
05 Jun 2020, 15:54
Forum: General questions
Topic: "Video Unavailable. The camera is disconnected"
Replies: 22
Views: 18872

Re: "Video Unavailable. The camera is disconnected"

It is better since June 2nd as I don't have disconnections anymore, still some slowness in the display of the live video. Bug from Netatmo servers?
Also a few minutes ago one of the the cameras has been upgraded to FW189.
by larry38
27 May 2020, 18:22
Forum: General questions
Topic: "Video Unavailable. The camera is disconnected"
Replies: 22
Views: 18872

Re: "Video Unavailable. The camera is disconnected"

No problem with the previous version. Issue still present.
by larry38
27 May 2020, 14:13
Forum: General questions
Topic: "Video Unavailable. The camera is disconnected"
Replies: 22
Views: 18872

Re: "Video Unavailable. The camera is disconnected"

Exactly same here with 2 cameras v184
by larry38
03 Sep 2019, 16:59
Forum: General questions
Topic: Drooping camera
Replies: 3
Views: 583

Re: Drooping camera

Hi,
I had the same issue with my Presence a few days ago. You have to insert a Flat Washer between the camera main casing and the mount where you have the foam. It solved the problem immediately in my case.
by larry38
11 May 2018, 20:41
Forum: General questions
Topic: [Android Security App] installation required at startup
Replies: 1
Views: 278

[Android Security App] installation required at startup

Hi, This is my 1st post on the forum. I'm a new user of Presence but a former of Welcome. A Presence camera is correctly installed and is operating correctly, both on Windows PC and Android. When I launch the Android app for the 1st time or after several hours of operation of the app, each time I wa...

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