Search found 15 matches

by Stefan83
25 Mar 2020, 19:15
Forum: General questions
Topic: Delayed Notification in Security App
Replies: 0
Views: 133

Delayed Notification in Security App

Hello,

Since today the notifications from the Security App are extremely delayed (up to one hour).
The issue occurs on two different devices (2 iPhones).
The notification from HomeKit are on time.

Are there known issues in the netatmo infrastructure?

Thanks,
Stefan
by Stefan83
25 Sep 2019, 13:06
Forum: General questions
Topic: "Improve detection" working?
Replies: 2
Views: 441

"Improve detection" working?

Hi, during windy weather condition the cover of my garden furniture is detected as person 20-25 times a day. I'm using the "Improve detection" and select "None of them" (What is this?). But it doesn't have any effect and the exact-same false detection happens again and again. Is this feature working...
by Stefan83
27 Aug 2019, 18:00
Forum: General questions
Topic: Live streaming isn’t working anymore
Replies: 3
Views: 523

Re: Live streaming isn’t working anymore

Now it’s working again.
Strange, I didn’t change anything in the configuration.
by Stefan83
18 Aug 2019, 10:54
Forum: General questions
Topic: Live streaming isn’t working anymore
Replies: 3
Views: 523

Re: Live streaming isn’t working anymore

Update: It‘s working, when my phone is connected to the local WiFi.
The issue occurs, when connected to an outside internet connection (like other WiFi or mobile internet)
by Stefan83
16 Aug 2019, 22:53
Forum: General questions
Topic: Live streaming isn’t working anymore
Replies: 3
Views: 523

Live streaming isn’t working anymore

Hi,
since today both presence cameras doesn’t show live streaming anymore. When I try to start, the loading ring never stops.
The issue occurs in the Netatmo Security App (iOS) and HomeKit.

Recorded videos are working well.

Any suggestions?
Thanks
s
by Stefan83
16 May 2019, 08:19
Forum: General questions
Topic: Live Streaming Issues
Replies: 5
Views: 935

Re: Live Streaming Issues

Thanks for quick response - after the update it works! Great proactive support 👍😊
by Stefan83
15 May 2019, 14:08
Forum: General questions
Topic: Firmware 153
Replies: 14
Views: 2372

Re: Firmware 153

same here. I have two cameras.
one was updated to 153 last week
the second one is still on 135.

What is the deployment plan? Is it possible to force the update?

Update: after the support contacted me proactively, the camera is updated 👍
by Stefan83
15 May 2019, 14:03
Forum: General questions
Topic: Live Streaming Issues
Replies: 5
Views: 935

Re: Live Streaming Issues

same issue for my camera with firmware 135 - no live-video possible with Security-App, MyNetatmo-Website, Homekit.

my second camera with 153 works well

Go to advanced search