Search found 6 matches

by Ryan365
18 Oct 2019, 20:36
Forum: General questions
Topic: My Indoor camera keeps saying "Video Unavailable. The Camera is off"
Replies: 6
Views: 2536

My Indoor camera keeps saying "Video Unavailable. The Camera is off"

Hi Ive noticed this several times now but I go in to the app and my Indoor camera is off. No one as turned it off. It seems to come back on by itself. It cant be the wifi as urs right next to the router and the outdoor camera which is much further away is still working as normal.. Please can someone...
by Ryan365
06 Jul 2019, 17:55
Forum: General questions
Topic: My outdoor camera as stopped going in to lowlight mode.
Replies: 7
Views: 810

Re: My outdoor camera as stopped going in to lowlight mode.

Anyone?

Do I need to return it? I've had no luck my first one the mic doesn't work now this.
by Ryan365
06 Jul 2019, 00:33
Forum: General questions
Topic: My outdoor camera as stopped going in to lowlight mode.
Replies: 7
Views: 810

My outdoor camera as stopped going in to lowlight mode.

Hi, I have noticed recently my presence device no longer automatically switches to lowlight mode. I can see the 3 infra reds on but the picture is pitch black. It may have started happening after the 153 firmware update but I can't be 100% certain. If I turn it off by the power, and then back on. It...
by Ryan365
21 Aug 2018, 10:05
Forum: General questions
Topic: Image extremely dark, during night.
Replies: 8
Views: 797

Re: Image extremely dark, during night.

My brand new presence which I'm also having Microphone issues with is doing this too. It's been installed less than a week
by Ryan365
19 Aug 2018, 15:28
Forum: General questions
Topic: Presence: Horrible Sound from Microphone - Is this normal?
Replies: 5
Views: 502

Re: Presence: Horrible Sound from Microphone - Is this norma

Well as much as I like the camera the customer service/support from
netatmo is non existent. I'll be returning.
by Ryan365
16 Aug 2018, 19:04
Forum: General questions
Topic: Presence: Horrible Sound from Microphone - Is this normal?
Replies: 5
Views: 502

Presence: Horrible Sound from Microphone - Is this normal?

Hi All I've purchased my first presence device. Everything seems OK except for the Microphone sound. It's a really loud white noise type of sound like the wind is blowing expressively but there isn't any wind. It also doesn't pickup anything when I shout at it. It doesn't record anything else. I tri...

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