Search found 37 matches

by JulienG
06 Dec 2020, 17:38
Forum: General questions
Topic: Low image quality - Where is the issue?
Replies: 10
Views: 467

Re: Low image quality - Where is the issue?

MickUrsell wrote: 06 Dec 2020, 15:27 From the picture you haven’t answered the call, Does it stay like that if you answer the call?
I don’t think I have ever watch like that so not sure if mine is the same.
Yes it stays like that once I answer the call even after 30 sec
by JulienG
06 Dec 2020, 15:21
Forum: General questions
Topic: Low image quality - Where is the issue?
Replies: 10
Views: 467

Re: Low image quality - Where is the issue?

Here is typical image quality I am having after 30 seconds. It is not becoming better after it rings.
Click on the link so see the original picture.

Image
by JulienG
05 Dec 2020, 21:54
Forum: General questions
Topic: Low image quality - Where is the issue?
Replies: 10
Views: 467

Re: Low image quality - Where is the issue?

MickUrsell wrote: 05 Dec 2020, 19:53 What device(s) are you watching the live feed on?
iPhone (8 plus / xr) and iPad pro
by JulienG
05 Dec 2020, 19:49
Forum: General questions
Topic: Low image quality - Where is the issue?
Replies: 10
Views: 467

Re: Low image quality - Where is the issue?

However it does not explain why I have this low image quality when someone rings.
Any idea ?
by JulienG
01 Dec 2020, 11:45
Forum: General questions
Topic: Low image quality - Where is the issue?
Replies: 10
Views: 467

Low image quality - Where is the issue?

Hello, I am reallly disappointed by image quality. My doorbell is connecting through wifi on a dedicated access point - RSSI (DBM) : -60 DB - Rate (MBPs) : 33 I think this is more than enough to get a good image. My internet connection is 350 MBP on both upload and download through speed test. Howev...
by JulienG
01 Dec 2020, 11:21
Forum: General questions
Topic: Doorbell looses connection several times a day
Replies: 8
Views: 819

Re: Doorbell looses connection several times a day

Same here. No issue on my internet connection
by JulienG
01 Dec 2020, 11:03
Forum: General questions
Topic: Volume is too low
Replies: 6
Views: 447

Re: Volume is too low

I am facing the same issue.
How can we increase the sound for visitors?
by JulienG
16 Oct 2020, 08:10
Forum: General questions
Topic: Power saving mode
Replies: 3
Views: 368

Re: Power saving mode

Hello - I got the same yesterday night. Any idea what it is ?
by JulienG
15 Oct 2020, 17:49
Forum: General questions
Topic: WIFI reconfiguration (change SSID)
Replies: 16
Views: 561

Re: WIFI reconfiguration (change SSID)

You were right. I have restarted and everything is fine now.
by JulienG
15 Oct 2020, 17:16
Forum: General questions
Topic: WIFI reconfiguration (change SSID)
Replies: 16
Views: 561

Re: WIFI reconfiguration (change SSID)

I managed to re-connect it without additional reset. I put it on flight mode for 30 seconds. https://netatmosupport.zendesk.com/hc/en-us/articles/360016665599-I-can-t-setup-my-Smart-Video-Doorbell-what-should-I-do- However it is very strange: Firmware version is showing 0 and wifi strength is not vi...

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