Search found 7 matches

by Desmond87
19 Nov 2018, 18:49
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 2073

Re: Welcome Camera is only showing black screen

Feeling with you and wish you good luck. My presence is still running normal. I bought the welcome from a reseller and i‘m hoping for warranty replacement. Still can‘t imagine what a hardware issue this should be, which is running the camera without problems for some minutes. A heat problem after s...
by Desmond87
17 Nov 2018, 09:03
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 2073

Re: Welcome Camera is only showing black screen

i‘ve also sent a pm. Many thanks in advance. edit: got a reply, seems to be a hardware issue. It‘s a bit strange cause the camera is running normaly for some minutes after a reboot. Broken after 1.5 years, bummer. Same for me. My Welcome seems to have a hardware issue as well. Fortunately I can eas...
by Desmond87
15 Nov 2018, 12:38
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 2073

Re: Welcome Camera is only showing black screen

For those still having this kind of issues, please send me your mac addresses by private message. It will help us to investigate what is going wrong with your cameras. I‘ve send you a message. Thanks There is an issue with your camera but it is not related to the firmware v199 or v250. I have infor...
by Desmond87
15 Nov 2018, 12:15
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 2073

Re: Welcome Camera is only showing black screen

Christophe_Netatmo wrote:For those still having this kind of issues, please send me your mac addresses by private message.
It will help us to investigate what is going wrong with your cameras.
I‘ve send you a message. Thanks
by Desmond87
14 Nov 2018, 11:03
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 2073

Re: Welcome Camera is only showing black screen

Hi GuillaumeCam, The issue on your camera should be fixed in the next hour. Thanks for reporting. Regards, 2 questions: 1. Version 250 is a beta test firmware? All others still have version 199. 2. When will the same issue be fixed for the other users, that have still version 199? +1 I still have t...
by Desmond87
10 Nov 2018, 20:24
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 2073

Re: Welcome Camera is only showing black screen

Thanks Kanecaine for conforming that you have the same issue. I'm using the presence as well in addition to the welcome ... is it possible that the setup welcome + presence in parallel causes this issue? However, I'm still facing the same issue and wasn't able to fix it yet. My plan is to wait for t...
by Desmond87
27 Oct 2018, 13:43
Forum: General questions
Topic: Welcome Camera is only showing black screen
Replies: 28
Views: 2073

Welcome Camera is only showing black screen

Hi all, My netatmo camera is acting weired lately. I‘ve been using the camera for a couple of month now and in general I‘m really happy with it. However, since a couple of weeks the camera is only showing a black screen and is not alerting if there is any movement. The camera itself is listed as „co...

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