Search found 3 matches

by hammeron
04 Dec 2018, 10:48
Forum: My Weather Station data
Topic: After replacing the station on warranty, my data was erased
Replies: 5
Views: 1060

Re: After replacing the station on warranty, my data was era

And today my "lost" data was recovered. Well done, Netatmo.
by hammeron
27 Nov 2018, 10:43
Forum: My Weather Station data
Topic: After replacing the station on warranty, my data was erased
Replies: 5
Views: 1060

Re: After replacing the station on warranty, my data was era

Thanks, I just got a mail from support with request to allow Netatmo Support Team access to my data, hope this will help.
by hammeron
27 Nov 2018, 09:18
Forum: My Weather Station data
Topic: After replacing the station on warranty, my data was erased
Replies: 5
Views: 1060

After replacing the station on warranty, my data was erased

So, my main "big module" died, and I got a replacement unit. No instruction with replacement procedure. Contacting support, which said I could transfer my old data when I had reconnected the modules (one outdoor module and one additional indoor module). I did so and did not notice I did a typo on th...

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