Search found 2932 matches

by Brieuc_Netatmo
08 Oct 2019, 17:44
Forum: General questions
Topic: Latest firmware version
Replies: 5
Views: 165

Re: Latest firmware version

Hi, The v210 is currently being deployed flawlessly, we're increasing step by step the percentage of updated devices, as described in the firmware changelog. @Dr.Fix: if the open window detection does not seem to work, please have a look here first: https://helpcenter.netatmo.com/en-us/smart-radiato...
by Brieuc_Netatmo
04 Oct 2019, 16:50
Forum: General questions
Topic: You have reached the maximum number of room with products
Replies: 8
Views: 426

Re: You have reached the maximum number of room with products

Hi colinb, This project is still in our roadmap, we want to increase the maximum number of rooms allowed. However it is very complex to develop because of technical limitations, and we make sure to prioritize enhancements which will benefit to all the users. Be assured we will let you know as soon a...
by Brieuc_Netatmo
01 Oct 2019, 15:45
Forum: General questions
Topic: how to fix the relè in a 503 wall box
Replies: 13
Views: 1598

Re: how to fix the relè in a 503 wall box

Hi,
We made a dedicated wall mount for "503" boxes: https://shop.netatmo.com/eur_it/adattat ... atola.html
Thank you!
by Brieuc_Netatmo
26 Sep 2019, 12:54
Forum: General questions
Topic: Thermostat (not valves) & True Tempertaure Setting
Replies: 2
Views: 83

Re: Thermostat (not valves) & True Tempertaure Setting

Hi,
It looks like the temperature sensor of your Thermostat is defective.
Please open a support request via our Help Center (https://helpcenter.netatmo.com) and we will find the best solution for you :)
Have a nice day!
by Brieuc_Netatmo
24 Sep 2019, 18:02
Forum: General questions
Topic: True temperature setting
Replies: 12
Views: 1375

Re: True temperature setting

Hi!
Indeed, it was a bugfix deployed server side, so no need for a firmware update ;)
Thank you.
by Brieuc_Netatmo
18 Sep 2019, 19:50
Forum: Questions générales
Topic: Nouveau Programme Beta Test - Weather
Replies: 10
Views: 2114

Re: Nouveau Programme Beta Test - Weather

@mcdt : c'est corrigé ! Merci de votre vigilance !
by Brieuc_Netatmo
18 Sep 2019, 17:30
Forum: General questions
Topic: Connection between relay and valves are intermittent
Replies: 1
Views: 131

Re: Connection between relay and valves are intermittent

Hi Svanis,
Please open a support request through our Help Center to be sure we have a look into this:
https://helpcenter.netatmo.com
In the meantime, please check the correct closing of the metal battery cover.
Have a nice day!
by Brieuc_Netatmo
17 Sep 2019, 14:49
Forum: Questions générales
Topic: True temperature setting
Replies: 3
Views: 284

Re: True temperature setting

Bonjour,
Bonne nouvelle, le correctif est déployé depuis hier !
La fonction True Temperature devrait désormais fonctionner tout à fait normalement.
N'hésitez pas à nous signaler tout fonctionnement inattendu.
Merci encore pour votre patience =)
by Brieuc_Netatmo
17 Sep 2019, 14:47
Forum: General questions
Topic: True temperature setting
Replies: 12
Views: 1375

Re: True temperature setting

Hello,
The patch is deployed since yesterday!
The True Temperature function should now work as expected.
Do not hesitate to report any unexpected behaviour.
Thanks again for your patience =)
by Brieuc_Netatmo
17 Sep 2019, 14:46
Forum: Questions générales
Topic: Dysfonctionnement True Temperature sur vannes
Replies: 10
Views: 509

Re: Dysfonctionnement True Temperature sur vannes

Bonjour,
En effet, le correctif est déployé depuis hier !
Nous souhaitions effectuer les derniers tests avant de vous prévenir :)
N'hésitez pas à nous signaler tout fonctionnement inattendu.
Merci encore pour votre patience =)

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