Netatmo Forum

Bonjour,
Bonne nouvelle, le correctif est déployé depuis hier !
La fonction True Temperature devrait désormais fonctionner tout à fait normalement.
N'hésitez pas à nous signaler tout fonctionnement inattendu.
Merci encore pour votre patience =)

Hello,
The patch is deployed since yesterday!
The True Temperature function should now work as expected.
Do not hesitate to report any unexpected behaviour.
Thanks again for your patience =)

Bonjour,
En effet, le correctif est déployé depuis hier !
Nous souhaitions effectuer les derniers tests avant de vous prévenir
N'hésitez pas à nous signaler tout fonctionnement inattendu.
Merci encore pour votre patience =)

Thank you for your feedback
Have a great day!

Hi, Once the Relay receives a new firmware, the update is pushed to the radio modules and it can last up to 48h, depending on the quantity of modules and the quality and stability of the radio connection between the modules and their Relay. You will get a normal behaviour once all modules are update...

Hi Tobi-Net, I am confirming you that the email you received there is a mail from Netatmo. In the context of ensuring not keeping end user personal data of inactive users, we are verifying if you want us to keep you active in our product data base or not. If you do not want to be kept in our base, t...

Hi,
This bug should now be fixed
Could you please confirm?

Bonjour,
Normalement c'est corrigé
Pouvez-vous confirmer ?

Hi,
Please apologize for the inconvenience, this is a known issue.
We're currently working on a fix, thank you for your patience and understanding.

Hi Christian,
Could you please let me know your ticket reference (#xxxxxxxx)? I will make sure you get an answer to your request.
The True Temperature function is not working for the time being, our engineers are working on a fix.
Thank you for your patience and understanding.