Search found 194 matches

by Johan_Netatmo
27 Jun 2019, 08:06
Forum: Feature requests
Topic: Close state for tags
Replies: 2
Views: 155

Re: Close state for tags

Hi, if a sensor is open while really closed you need to calibrate it as it can learn its closed position.
by Johan_Netatmo
04 Jun 2019, 11:46
Forum: General questions
Topic: Apple Homekit Secure Video API with Netatmo !
Replies: 3
Views: 810

Re: Apple Homekit Secure Video API with Netatmo !

I quote Fred Potter. "We are very excited to be working with Apple to provide Netatmo users the best smart home experience and the most advanced technologies that protect user privacy and security. A free, automatic firmware update will add HomeKit Secure Video support to existing Netatmo Smart Indo...
by Johan_Netatmo
16 Jan 2019, 11:46
Forum: Questions générales
Topic: Camera indectable et aucune reponse
Replies: 2
Views: 296

Re: Camera indectable et aucune reponse

Bonjour,
Si le QR Code rouge (factory reset) ne fonctionne pas je vous invite à contacter notre équipe de support. https://www.netatmo.com/fr-fr/helpcenter/securite/2
by Johan_Netatmo
12 Jan 2019, 11:57
Forum: General questions
Topic: Who to create profiles for?
Replies: 1
Views: 228

Re: Who to create profiles for?

You can register up to 32 profiles in the camera. You can handle this situation the way you want. Creating profiles for your visiting family is a good solution of course. You can choose not to record when there are home if you prefer. Remind that you can set individual record and notify settings for...
by Johan_Netatmo
09 Nov 2018, 08:08
Forum: General questions
Topic: Night vision issue
Replies: 5
Views: 529

Re: Night vision issue

Hi, If the IR doesn't light up on always mode it might mean that the IR led is HS. If so the camera will need to be replaced. In this case you need to contact the netatmo help center here -> https://www.netatmo.com/helpcenter/ They'll come back to you sorry for the delay response.
by Johan_Netatmo
04 Apr 2018, 09:05
Forum: General questions
Topic: missing homeKit Code
Replies: 5
Views: 391

Re: missing homeKit Code

@gnaegi The HomeKit code is generated by the iOS device. It cannot in any way travel from a device to another. A screenshot of the code is taken during the process and saved in the camera roll. We cannot take a screenshot if the user doesn't actually see the screen. This code itself is not save anyw...
by Johan_Netatmo
30 Mar 2018, 14:11
Forum: General questions
Topic: Questions about Presence
Replies: 3
Views: 267

Re: Questions about Presence

Good question. We don't plain to go anywhere but yes the camera needs internet to work. Local feature are meant to be more secure, faster and less data consuming. However as it's an HomeKit requirement the local HomeKit feature will still work and if you have an Apple Hub, remotely as well.
by Johan_Netatmo
30 Mar 2018, 14:05
Forum: General questions
Topic: Homekit integration still coming?
Replies: 59
Views: 6775

Re: Homekit integration still coming?

It's coming for sure. I'm sorry we can't give you a more precise date.
by Johan_Netatmo
23 Feb 2018, 14:49
Forum: General questions
Topic: Notifications in two mobiles with the same user
Replies: 1
Views: 127

Re: Notifications in two mobiles with the same user

I invite you to contact the support team. They will help you find a solution.

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