Search found 194 matches
- 27 Jun 2019, 08:06
- Forum: Feature requests
- Topic: Close state for tags
- Replies: 2
- Views: 1281
Re: Close state for tags
Hi, if a sensor is open while really closed you need to calibrate it as it can learn its closed position.
- 04 Jun 2019, 11:46
- Forum: General questions
- Topic: Apple Homekit Secure Video API with Netatmo !
- Replies: 7
- Views: 4270
Re: Apple Homekit Secure Video API with Netatmo !
I quote Fred Potter. "We are very excited to be working with Apple to provide Netatmo users the best smart home experience and the most advanced technologies that protect user privacy and security. A free, automatic firmware update will add HomeKit Secure Video support to existing Netatmo Smart...
- 16 Jan 2019, 11:49
- Forum: Questions générales
- Topic: Config allumage projecteur revient systématiquement sur Auto
- Replies: 2
- Views: 1199
Re: Config allumage projecteur revient systématiquement sur
Bonjour,
Je vous invite à contacter notre équipe de support. https://www.netatmo.com/fr-fr/helpcenter/securite/2
Je vous invite à contacter notre équipe de support. https://www.netatmo.com/fr-fr/helpcenter/securite/2
- 16 Jan 2019, 11:46
- Forum: Questions générales
- Topic: Camera indectable et aucune reponse
- Replies: 2
- Views: 1204
Re: Camera indectable et aucune reponse
Bonjour,
Si le QR Code rouge (factory reset) ne fonctionne pas je vous invite à contacter notre équipe de support. https://www.netatmo.com/fr-fr/helpcenter/securite/2
Si le QR Code rouge (factory reset) ne fonctionne pas je vous invite à contacter notre équipe de support. https://www.netatmo.com/fr-fr/helpcenter/securite/2
- 12 Jan 2019, 11:57
- Forum: General questions
- Topic: Who to create profiles for?
- Replies: 1
- Views: 790
Re: Who to create profiles for?
You can register up to 32 profiles in the camera. You can handle this situation the way you want. Creating profiles for your visiting family is a good solution of course. You can choose not to record when there are home if you prefer. Remind that you can set individual record and notify settings for...
- 09 Nov 2018, 08:08
- Forum: General questions
- Topic: Night vision issue
- Replies: 5
- Views: 1737
Re: Night vision issue
Hi, If the IR doesn't light up on always mode it might mean that the IR led is HS. If so the camera will need to be replaced. In this case you need to contact the netatmo help center here -> https://www.netatmo.com/helpcenter/ They'll come back to you sorry for the delay response.
- 04 Apr 2018, 09:05
- Forum: General questions
- Topic: missing homeKit Code
- Replies: 7
- Views: 2093
Re: missing homeKit Code
@gnaegi The HomeKit code is generated by the iOS device. It cannot in any way travel from a device to another. A screenshot of the code is taken during the process and saved in the camera roll. We cannot take a screenshot if the user doesn't actually see the screen. This code itself is not save anyw...
- 30 Mar 2018, 14:11
- Forum: General questions
- Topic: Questions about Presence
- Replies: 3
- Views: 1016
Re: Questions about Presence
Good question. We don't plain to go anywhere but yes the camera needs internet to work. Local feature are meant to be more secure, faster and less data consuming. However as it's an HomeKit requirement the local HomeKit feature will still work and if you have an Apple Hub, remotely as well.
- 30 Mar 2018, 14:05
- Forum: General questions
- Topic: Homekit integration still coming?
- Replies: 59
- Views: 20554
Re: Homekit integration still coming?
It's coming for sure. I'm sorry we can't give you a more precise date.
- 23 Feb 2018, 14:49
- Forum: General questions
- Topic: Notifications in two mobiles with the same user
- Replies: 1
- Views: 581
Re: Notifications in two mobiles with the same user
I invite you to contact the support team. They will help you find a solution.