Search found 9 matches

by ftr1873
04 Feb 2020, 17:03
Forum: General questions
Topic: Doorbell release date?
Replies: 24
Views: 3792

Re: New Product Request:: Presence Mini (doorbell camera)

Judging by how patchy my Smart Outdoor cameras are and how long this has taken not to be even released, it would seem like they must be having issues. Was considering getting a Ring but apparently they have a load of issues too, not as ‘live’ as the adverts make out.
by ftr1873
04 Feb 2020, 17:01
Forum: General questions
Topic: "Video Unavailable. The camera is disconnected"
Replies: 5
Views: 738

Re: "Video Unavailable. The camera is disconnected"

I am getting this a lot, sometimes 3 cameras disconnect at once even though the WiFi is fine for everything else. At least they still do monitor when offline but as live cameras they aren’t really reliable. TBH, I think all these companies have jumped into this camera business without too much thoug...
by ftr1873
10 Sep 2019, 16:47
Forum: General questions
Topic: True temperature setting
Replies: 12
Views: 1841

Re: True temperature setting

I was wondering why mine weren't saving. ETA for fix would be nice
by ftr1873
19 Aug 2019, 15:15
Forum: General questions
Topic: Live streaming isn’t working anymore
Replies: 3
Views: 471

Re: Live streaming isn’t working anymore

In my setup, I had a primary hub and standby hub (both ATVs) and this would happen. When I removed an ATV and swapped it to an iPad as the hub it started working fine. In the end I swapped it back and left my main ATV as the primary and the other one not a hub at all and it seems to have been stable...
by ftr1873
17 May 2019, 17:10
Forum: General questions
Topic: Live Streaming Issues
Replies: 5
Views: 862

Re: Live Streaming Issues

My issue was something to do with HomeKit. Either swapping hubs or updating the AppleTV cured it. All done at the suggestion of Netatmo tech support who have been great.
by ftr1873
13 May 2019, 20:00
Forum: General questions
Topic: Camera shows no livestream outside the home network
Replies: 10
Views: 1794

Re: Camera shows no livestream outside the home network

Guillaume,

A ticket has been opened but unfortunately even Netatmo seem to be stuck.
by ftr1873
13 May 2019, 18:11
Forum: General questions
Topic: Camera shows no livestream outside the home network
Replies: 10
Views: 1794

Re: Camera shows no livestream outside the home network

Was there a final outcome for this problem. I am having similar issues but Netatmo customer support are stuck too.
by ftr1873
11 May 2019, 19:52
Forum: General questions
Topic: Live Streaming Issues
Replies: 5
Views: 862

Live Streaming Issues

I have installed my new Presence Camera and within the home network the device works great, live streaming is excellent with minimal lag, I can watch/download recordings etc easily and quickly and Homekit integration works great too. Outside the home network the Security app will not display live vi...

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