Search found 22 matches

by Sandra_C
02 Jun 2020, 12:39
Forum: General questions
Topic: Station location error
Replies: 13
Views: 466

Re: Station location error

Hi, I understand the concept of "homes" can be a little obscur for some of you so I will try to explain it as well as I can. Since firmware 177, the Stations are now placed in Netatmo homes like the other Netatmo products (Thermostats, Valves, Cameras...), this is an important evolution for the Weat...
by Sandra_C
02 Jun 2020, 12:01
Forum: General questions
Topic: Is manual calibration broken on latest firmware?
Replies: 15
Views: 825

Re: Is manual calibration broken on latest firmware?

Hi,
On the 27th of May we released a fix regarding the CO2 calibration that was not working.
The issue was not firmware related, you don't need to update your Station. You can simply launch a new CO2 calibration from the settings and it will work.
Thank you for understanding.
by Sandra_C
02 Jun 2020, 11:51
Forum: General questions
Topic: Unwanted beta Firmware 178 -> rollback to 177
Replies: 3
Views: 9240

Re: Unwanted beta Firmware 178 -> rollback to 177

@GEORGzer

You are probably right. I added the firmware version 178 in the release note for firmware updates.
by Sandra_C
01 Jun 2020, 12:18
Forum: General questions
Topic: Unwanted beta Firmware 178 -> rollback to 177
Replies: 3
Views: 9240

Re: Unwanted beta Firmware 178 -> rollback to 177

Hello,
The firmware 178 is not a beta firmware, it's the last firmware available for Stations v3 and v4.
In order for us to help you, can you send us a message via our Helpcenter (https://helpcenter.netatmo.com/en-us) to describe in details what issues you are experiencing?
Thank you
by Sandra_C
21 Apr 2020, 19:49
Forum: General questions
Topic: No Firmware Update v1 Hardware Mainmodul
Replies: 5
Views: 462

Re: No Firmware Update v1 Hardware Mainmodul

Hi,

The rollout of the firmware 177 is performed over several weeks.
Please be assured that your Station will get the update.

Thank you for understanding.
by Sandra_C
06 Apr 2020, 14:10
Forum: Questions générales
Topic: Plus aucune mesures
Replies: 25
Views: 369

Re: Plus aucune mesures

Bonjour à tous,

Nous avons effectivement eu un retard dans le traitement des données remontées par les Stations Météo.
Tout est maintenant rentré dans l'ordre, aucune donnée n'a été perdue.

Merci pour votre compréhension.
by Sandra_C
06 Apr 2020, 11:12
Forum: My Weather Station data
Topic: No more data from servers?
Replies: 14
Views: 366

Re: No more data from servers?

Hello,

We indeed experienced a delay regarding the processing of the Weather Stations' data.
It is now getting back to normal and we were able to retrieve all the data so no lost.

Thank you for understanding.
by Sandra_C
02 Apr 2020, 18:39
Forum: My Weather Station data
Topic: Outside temp is showing minus not plus
Replies: 13
Views: 17650

Re: Outside temp is showing minus not plus

any ideas ? This is screening up my graphs and also my heating is set via the temp outside on my Netatmo Thermo via ifttt and that’s getting screwed as well @sandra_c ? Hello, After investigating, it appears it may be hardware related more than software related. Can you please send us a message via...
by Sandra_C
23 Mar 2020, 17:22
Forum: Questions générales
Topic: Nouveau Programme Beta Test - Weather
Replies: 15
Views: 4749

Re: Nouveau Programme Beta Test - Weather

Bonjour,

Le souci concernant la pression a effectivement été corrigé.
La prochaine fois, n'hésitez pas à mettre vos retours dans la section du forum dédiée aux Beta Tests pour plus que cela soit plus pratique.

Merci
by Sandra_C
23 Mar 2020, 17:11
Forum: Setting up my Weather Station
Topic: outdoor sensor
Replies: 3
Views: 543

Re: outdoor sensor

Hi, As Kozmix rightly said, the Outdoor Module measures the temperature and the humidity. The outdoor air quality is given by our provider AerisWeather. You can find more info here: https://helpcenter.netatmo.com/en-us/smart-home-weather-station-and-accessories/measures-and-calibrations/air-quality-...

Go to advanced search