Search found 10 matches

by geoffyvr
12 Jun 2020, 18:41
Forum: General questions
Topic: Camera drooping
Replies: 5
Views: 2708

Camera drooping

I have 3 older Netatmo Presence cameras, and one purchased in 2019. Only the newest camera droops over time. It's looking out, then after a few days, it's looking straight down. I have tightened the two allen-head bolts on the camera. Maybe because of the warmer weather? I know others had this probl...
by geoffyvr
12 Jun 2020, 18:38
Forum: General questions
Topic: Floodlight duration and switching back to night mode
Replies: 1
Views: 2520

Re: Floodlight duration and switching back to night mode

I think the problem is that the camera adjusts from night mode + IR to daylight because of the floodlight. So the animal you are looking at disappears. I turned off the floodlight for nighttime animal detection, and it works better. This appears to be an unfortunate design flaw.
by geoffyvr
18 Sep 2019, 17:48
Forum: General questions
Topic: 4 cameras disconnect simultaneously
Replies: 5
Views: 1626

Re: 4 cameras disconnect simultaneously

A few days ago they asked me to take network speed measurements from each camera using a specific program on my iPhone. Time consuming, and doesn't address the root issue. But I did it, and am waiting to hear back from them. Netatmo seems to be taking the approach that I've seen with other "tec...
by geoffyvr
12 Sep 2019, 17:58
Forum: General questions
Topic: 4 cameras disconnect simultaneously
Replies: 5
Views: 1626

Re: 4 cameras disconnect simultaneously

Netatmo tech support is a joke. They suggested that I manually reset each of the 4 cameras, which would be fine if it was a network problem. But it's not. These 4 cameras are on 2 different wifi networks. But I did that. When the cameras are offline during one the usual disconnection/reconnection ev...
by geoffyvr
12 Sep 2019, 17:50
Forum: General questions
Topic: Disconnects all the time Firmware 155
Replies: 3
Views: 1512

Re: Disconnects all the time Firmware 155

I have had the same problem. Netatmo tech support seems to be either incapable or unwilling to understand the issue. Firmware 155 is garbage--we have had several other problems with it.
by geoffyvr
08 Sep 2019, 09:43
Forum: General questions
Topic: Multiple disconnect with V155
Replies: 16
Views: 10930

Re: Multiple disconnect with V155

I have the same issue with my 4 Presence cameras. Tech support suggested basic wifi networking fixes, none of which apply in my case, as the wifi setup has not changed in 2 years. Netatmo seems unwilling to acknowledge that firmware 1.55 is full of problems, and should never have been released.
by geoffyvr
08 Sep 2019, 09:38
Forum: General questions
Topic: 4 cameras disconnect simultaneously
Replies: 5
Views: 1626

4 cameras disconnect simultaneously

We have 4 Netatmo Presence cameras. Twice in the past couple of months (since flawed firmware 1.55 arrived), all 4 cameras have gone offline at the same time. The newest Presence (purchased May 2019) reconnects after a few minutes, but the other 3 (purchased in 2017 and 2018) remain offline until th...
by geoffyvr
08 Sep 2019, 09:08
Forum: General questions
Topic: Drooping camera
Replies: 3
Views: 1304

Re: Drooping camera

I had the same issue with the newest Presence camera. Thanks for the suggestion of the flat washer.
by geoffyvr
18 Jul 2019, 16:08
Forum: General questions
Topic: Firmware 155 vs. satellite connection
Replies: 6
Views: 1554

Re: Firmware 155 vs. satellite connection

I don’t know if it’s the latency that’s causing the disconnect/reconnects. I just figured that the latency (about 700ms) is the main difference between a satellite connection and a landline internet connection. Basically the problem is with the version 155 firmware. I’m happy to know that I’m not th...
by geoffyvr
16 Jul 2019, 21:33
Forum: General questions
Topic: Firmware 155 vs. satellite connection
Replies: 6
Views: 1554

Firmware 155 vs. satellite connection

We have a farm with satellite internet connection. This means long latency, which has always been a bit of a problem. For the last 3 years, we have seen 2-3 disconnect/reconnects a day for each of our 3 Presence cameras. Since the firmware 155 update, we have seen 20-30 disconnect/reconnects each da...

Go to advanced search