Search found 10 matches
- 12 Jun 2020, 18:41
- Forum: General questions
- Topic: Camera drooping
- Replies: 5
- Views: 2708
Camera drooping
I have 3 older Netatmo Presence cameras, and one purchased in 2019. Only the newest camera droops over time. It's looking out, then after a few days, it's looking straight down. I have tightened the two allen-head bolts on the camera. Maybe because of the warmer weather? I know others had this probl...
- 12 Jun 2020, 18:38
- Forum: General questions
- Topic: Floodlight duration and switching back to night mode
- Replies: 1
- Views: 2520
Re: Floodlight duration and switching back to night mode
I think the problem is that the camera adjusts from night mode + IR to daylight because of the floodlight. So the animal you are looking at disappears. I turned off the floodlight for nighttime animal detection, and it works better. This appears to be an unfortunate design flaw.
- 18 Sep 2019, 17:48
- Forum: General questions
- Topic: 4 cameras disconnect simultaneously
- Replies: 5
- Views: 1626
Re: 4 cameras disconnect simultaneously
A few days ago they asked me to take network speed measurements from each camera using a specific program on my iPhone. Time consuming, and doesn't address the root issue. But I did it, and am waiting to hear back from them. Netatmo seems to be taking the approach that I've seen with other "tec...
- 12 Sep 2019, 17:58
- Forum: General questions
- Topic: 4 cameras disconnect simultaneously
- Replies: 5
- Views: 1626
Re: 4 cameras disconnect simultaneously
Netatmo tech support is a joke. They suggested that I manually reset each of the 4 cameras, which would be fine if it was a network problem. But it's not. These 4 cameras are on 2 different wifi networks. But I did that. When the cameras are offline during one the usual disconnection/reconnection ev...
- 12 Sep 2019, 17:50
- Forum: General questions
- Topic: Disconnects all the time Firmware 155
- Replies: 3
- Views: 1512
Re: Disconnects all the time Firmware 155
I have had the same problem. Netatmo tech support seems to be either incapable or unwilling to understand the issue. Firmware 155 is garbage--we have had several other problems with it.
- 08 Sep 2019, 09:43
- Forum: General questions
- Topic: Multiple disconnect with V155
- Replies: 16
- Views: 10930
Re: Multiple disconnect with V155
I have the same issue with my 4 Presence cameras. Tech support suggested basic wifi networking fixes, none of which apply in my case, as the wifi setup has not changed in 2 years. Netatmo seems unwilling to acknowledge that firmware 1.55 is full of problems, and should never have been released.
- 08 Sep 2019, 09:38
- Forum: General questions
- Topic: 4 cameras disconnect simultaneously
- Replies: 5
- Views: 1626
4 cameras disconnect simultaneously
We have 4 Netatmo Presence cameras. Twice in the past couple of months (since flawed firmware 1.55 arrived), all 4 cameras have gone offline at the same time. The newest Presence (purchased May 2019) reconnects after a few minutes, but the other 3 (purchased in 2017 and 2018) remain offline until th...
- 08 Sep 2019, 09:08
- Forum: General questions
- Topic: Drooping camera
- Replies: 3
- Views: 1304
Re: Drooping camera
I had the same issue with the newest Presence camera. Thanks for the suggestion of the flat washer.
- 18 Jul 2019, 16:08
- Forum: General questions
- Topic: Firmware 155 vs. satellite connection
- Replies: 6
- Views: 1554
Re: Firmware 155 vs. satellite connection
I don’t know if it’s the latency that’s causing the disconnect/reconnects. I just figured that the latency (about 700ms) is the main difference between a satellite connection and a landline internet connection. Basically the problem is with the version 155 firmware. I’m happy to know that I’m not th...
- 16 Jul 2019, 21:33
- Forum: General questions
- Topic: Firmware 155 vs. satellite connection
- Replies: 6
- Views: 1554
Firmware 155 vs. satellite connection
We have a farm with satellite internet connection. This means long latency, which has always been a bit of a problem. For the last 3 years, we have seen 2-3 disconnect/reconnects a day for each of our 3 Presence cameras. Since the firmware 155 update, we have seen 20-30 disconnect/reconnects each da...