Netatmo Forum

Bonjour,

Pour ceux qui ont toujours un souci de geolocalisation pourriez-vous me contacter en MP nous aurions besoin d'information supplémentaire pour vous aider à régler ce problème.

Cordialement,

Erwan.

Hi Rob,

This is an Android topic, you should ask your question in the iOs one https://forum.netatmo.com/viewforum.php?f=128

Regards,

Erwan.

Hello Tony, Sorry to hear that in your case the geofencing is still an issue, for most of our client the patch we deployed works. To be able to target specifically what's happening in your case, could you send me in private detail about your phone as your model and the version of android. Regards, E...

Hi,

Do you still have the issue with the last version 3.0.5.11 ?

Regards,

Erwan.

Hello, Unfortunately the phone manufacturer are modifying android OS to aggressively save battery. They are blocking apps to run in background, they are blocking apps to start them self at boot or use geolocation API in background. If you have a pure android phone (nexus, pixel) you shouldn't have a...

Hello,

We are deploying the version 3.0.5 that should fix this issue, if you already got the update and if you experience this issue, could you tell us if this issue is fixed for you.

Regards,

Erwan.

Hello,

Thank you for your enthusiasm!

We started the rollout of this new version with the new netatmo identity that going to be progressively deployed and should be available for everyone by the end of next week.

Regards,

Erwan.

Hi,

We are beta testing a new version of security (3.0.5) which contain a fix for this issue.
For those in the beta program could you tell us if you seeing any improvement regarding the detection of your home leaving when the geofencing is activated.

Regards,

Erwan.

Hello,

Could you tell us which version of android you have on your phone?
Does it happen all the time or in specific situation ?

Regards,

Erwan.

Hi,

Thank you for your feedback our team identified the issue and working on fixing it.

Regards,

Erwan.