Search found 15 matches

by Erwan_Netatmo
10 Jun 2020, 09:12
Forum: Android
Topic: Image profile changing
Replies: 8
Views: 2288

Re: Image profile changing

Hello Hoodoo,

Do you still have this issue on last version of security ?

Regards,

Erwan.
by Erwan_Netatmo
24 Apr 2020, 10:22
Forum: Android
Topic: Géolocalisation
Replies: 6
Views: 3185

Re: Géolocalisation

Bonjour,

Pour ceux qui ont toujours un souci de geolocalisation pourriez-vous me contacter en MP nous aurions besoin d'information supplémentaire pour vous aider à régler ce problème.

Cordialement,

Erwan.
by Erwan_Netatmo
03 Apr 2020, 16:45
Forum: iOS
Topic: Geofencing
Replies: 6
Views: 268

Re: Geofencing

Hi Rob,

This is an Android topic, you should ask your question in the iOs one https://forum.netatmo.com/viewforum.php?f=128

Regards,

Erwan.
by Erwan_Netatmo
26 Mar 2020, 12:06
Forum: Android
Topic: Geofencing
Replies: 18
Views: 2793

Re: Geofencing

Hello Tony, Sorry to hear that in your case the geofencing is still an issue, for most of our client the patch we deployed works. To be able to target specifically what's happening in your case, could you send me in private detail about your phone as your model and the version of android. Regards, E...
by Erwan_Netatmo
26 Mar 2020, 12:00
Forum: Android
Topic: Missing audio for notifications
Replies: 1
Views: 901

Re: Missing audio for notifications

Hi,

Do you still have the issue with the last version 3.0.5.11 ?

Regards,

Erwan.
by Erwan_Netatmo
19 Feb 2020, 18:11
Forum: Android
Topic: Geofencing
Replies: 18
Views: 2793

Re: Geofencing

Hello, Unfortunately the phone manufacturer are modifying android OS to aggressively save battery. They are blocking apps to run in background, they are blocking apps to start them self at boot or use geolocation API in background. If you have a pure android phone (nexus, pixel) you shouldn't have a...
by Erwan_Netatmo
15 Feb 2020, 15:43
Forum: Android
Topic: Geofencing
Replies: 18
Views: 2793

Re: Geofencing

Hello,

We are deploying the version 3.0.5 that should fix this issue, if you already got the update and if you experience this issue, could you tell us if this issue is fixed for you.

Regards,

Erwan.
by Erwan_Netatmo
15 Feb 2020, 15:35
Forum: Android
Topic: New app icon
Replies: 2
Views: 425

Re: New app icon

Hello,

Thank you for your enthusiasm!

We started the rollout of this new version with the new netatmo identity that going to be progressively deployed and should be available for everyone by the end of next week.

Regards,

Erwan.
by Erwan_Netatmo
16 Jan 2020, 08:28
Forum: Android
Topic: Geofencing
Replies: 18
Views: 2793

Re: Geofencing

Hi,

We are beta testing a new version of security (3.0.5) which contain a fix for this issue.
For those in the beta program could you tell us if you seeing any improvement regarding the detection of your home leaving when the geofencing is activated.

Regards,

Erwan.
by Erwan_Netatmo
10 Jan 2020, 11:03
Forum: Android
Topic: Image profile changing
Replies: 8
Views: 2288

Re: Image profile changing

Hello,

Could you tell us which version of android you have on your phone?
Does it happen all the time or in specific situation ?

Regards,

Erwan.

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