Search found 4 matches

by rifraf
13 Feb 2020, 10:08
Forum: Thermostat iOS/Android/Web Application
Topic: Unable to change Desired Temp in (web)app
Replies: 8
Views: 145

Re: Unable to change Desired Temp in (web)app

Glad to hear that and thanks for sharing ! Fixed here as well without deleting my account. In my case, NETATMO support corrected my corrupt account. It can take a few days before they come back to you but the support is excellent !! In case you have trouble and can't figure it out yourself, log a ti...
by rifraf
10 Feb 2020, 21:56
Forum: Thermostat iOS/Android/Web Application
Topic: Unable to change Desired Temp in (web)app
Replies: 8
Views: 145

Re: Unable to change Desired Temp in (web)app

Re-using the same account after the uninstall of the relay is worth trying, maybe it does work for you. I'm currently stuck and can not confirm but my reasoning was to start completely fresh. Meanwhile I got a reply from Netatmo support that it is not needed to delete my account. However their proce...
by rifraf
10 Feb 2020, 12:11
Forum: Thermostat iOS/Android/Web Application
Topic: Unable to change Desired Temp in (web)app
Replies: 8
Views: 145

Re: Unable to change Desired Temp in (web)app

Thanks for sharing. I tried a few things myself as I wasn't getting any response from Netatmo support after a few days. My last attempt last Thursday was to remove the product (relay) from the webapp. Something I shouldn't have done as I'm completely disconnected and unable to reinstall now ! I can'...
by rifraf
05 Feb 2020, 19:45
Forum: Thermostat iOS/Android/Web Application
Topic: Unable to change Desired Temp in (web)app
Replies: 8
Views: 145

Unable to change Desired Temp in (web)app

I have a weird problem. The NETATMO Thermostat seems to be correctly connected to the internet. I can see the same (desired & measured) temps in the (web) app as on the NETATMO thermostat display itself. I can also see that the thermostat e-ink display is changing the temp to 12 and to 7° C when swi...

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