Search found 35 matches

by JohnW
31 Oct 2023, 11:17
Forum: General questions
Topic: Anticipation fail
Replies: 11
Views: 10009

Re: Anticipation fail

Unfortunately not. Around May - June they discovered that my Relay was frequently losing contact with their server and that this was causing the automatic learning to fail. I relocated the Relay and they confirmed that the disconnections had stopped. However, by then it was June and the heating was ...
by JohnW
07 Oct 2023, 13:07
Forum: General questions
Topic: Missing Outdoor Air Pollution Data
Replies: 3
Views: 742

Re: Missing Outdoor Air Pollution Data

It came back yesterday evening
by JohnW
06 Oct 2023, 10:33
Forum: General questions
Topic: Missing Outdoor Air Pollution Data
Replies: 3
Views: 742

Missing Outdoor Air Pollution Data

Just noticed that the Outdoor Air Pollution data is no longer displayed - the symbol is there but there is no graphic or text. This is on several different devices, so assume the data is not on the server. Based in UK
by JohnW
23 Apr 2023, 14:10
Forum: General questions
Topic: Anticipation fail
Replies: 11
Views: 10009

Re: Anticipation fail

A month and a half later and nothing has improved. Recently there were 2 days when, instead of coming on too early, it went to the setpoint at the default time of 30 minutes before the set time and I woke up to a cold house. Then yesterday it actually got the prediction about right - up to temperatu...
by JohnW
10 Mar 2023, 17:10
Forum: General questions
Topic: Anticipation fail
Replies: 11
Views: 10009

Re: Anticipation fail

Hi Brieuc_Netatmo,

Many thanks, that’s more clear.

I also received a reply to my assistance request, but unfortunately the link to give access to my system did not work. I have replied to the Agent
by JohnW
10 Mar 2023, 13:15
Forum: General questions
Topic: Anticipation fail
Replies: 11
Views: 10009

Re: Anticipation fail

I’m still on 236 and the heating is still coming on 3 hours before the set time. Not sure if I will get 237 as the wording in the notification is a bit ambiguous “[Only for first versions of the Thermostat]”. Does this mean the fixes only apply to first versions but it will be universally applied or...
by JohnW
22 Feb 2023, 13:44
Forum: General questions
Topic: Anticipation fail
Replies: 11
Views: 10009

Re: Anticipation fail

Actually, it went to coming on 3 hours ahead of the set time about a week before, but I hadn’t noticed. Could it be related to firmware update released on Jan 17th?
by JohnW
22 Feb 2023, 11:56
Forum: General questions
Topic: Anticipation fail
Replies: 11
Views: 10009

Re: Anticipation fail

Yes. I had a similar issue last year, where the heating was coming on earlier than required. I raised a ticket, but it wasn’t resolved before summer when the heating was turned off. This year it has been coming on early, but only by half an hour or so. Then from Saturday 18th Feb it started coming o...
by JohnW
14 Feb 2022, 17:00
Forum: General questions
Topic: outdoor modul not seen on Weathermap
Replies: 7
Views: 1157

Re: outdoor modul not seen on Weathermap

Agree on both. App upgrade on iOS has brought back all the local stations, including my own. However, the weather map on the web seems worse than ever. Can’t see any stations in the whole county now if I zoom in. As I zoom out, more appear, but still less than before
by JohnW
02 Feb 2022, 12:02
Forum: General questions
Topic: outside temperature weatherstation not available
Replies: 1
Views: 514

Re: outside temperature weatherstation not available

Are you sure that they are in the same "Home"? This is necessary for it to work. I also had an issue where my Weather Station disappeared at the same time as the Advanced Algorithm disappered. They both returned at the same time. I think that the selection for your Weather Station, rather ...

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