Search found 33 matches

by klaus53
24 Dec 2022, 17:51
Forum: Feature request
Topic: Re-boot from within app
Replies: 10
Views: 3104

Re: Re-boot from within app

Tested the re-boot today - it works, and it is helpful if there are multiple WLAN access points and the Doorbell connected to the "wrong" one. With the reboot, it should find the access point with the strongest signal. There is, however, one detail to keep in mind: If the Doorbell disconne...
by klaus53
11 Dec 2022, 15:47
Forum: Feature request
Topic: Re-boot from within app
Replies: 10
Views: 3104

Re: Re-boot from within app

Yes, a "reboot" option is now available, also in the iOS version of the security app. Only, it is hard to find ...a bit hidden in the dialog structure! Let me share my findings: You need the iOS Netatmo Security App version 5.0.10 (build 798 or newer) I have the German UI - translations ma...
by klaus53
08 Sep 2022, 17:25
Forum: General questions
Topic: Wrong colors - device replacement procedure?
Replies: 4
Views: 1069

Re: Wrong colors - device replacement procedure?

Now it gets absolutely ridiculous: Today, September 9, I received finally a response to my warranty case report. Took them more than 2 weeks. They want the serial number for the engineers to take a look at it! In the meantime I uninstalled this broken thing and purchased a new one from a local deale...
by klaus53
26 Aug 2022, 20:59
Forum: General questions
Topic: Wrong colors - device replacement procedure?
Replies: 4
Views: 1069

Re: Wrong colors - device replacement procedure?

Problem reported on Sunday, for support to find the case on Monday. I received an automated ticket email - stating, if I add more information, the response would take longer. This alone is ridiculous. Now, even more offending: It is Friday night and so far zero response from Netatmo. I have a someho...
by klaus53
21 Aug 2022, 12:09
Forum: General questions
Topic: Wrong colors - device replacement procedure?
Replies: 4
Views: 1069

Re: Wrong colors - device replacement procedure?

Thanks so much for the suggestion! Tried covering the lens, tried changing the IR (auto or always off) in various steps. Result: Whatever I do, I get the image in differnt colors - once red, then blue, then black&white only. After a "power off" (restart), I am back with the red image a...
by klaus53
20 Aug 2022, 22:34
Forum: General questions
Topic: Wrong colors - device replacement procedure?
Replies: 4
Views: 1069

Wrong colors - device replacement procedure?

Since yesterday, one of my two Netatmo Video Doorbells shows the whole image in red color. A reset and re-installation did not solve the problem. I'm assuming it is a defective video chip (or related component). I sent an email to Netatmo, but the response may take very long (already mentioned in th...
by klaus53
13 Jan 2022, 15:39
Forum: General questions
Topic: How remove and then re-add to HomeKit?
Replies: 3
Views: 805

Re: How remove and then re-add to HomeKit?

I removed from and re-added the Doorbell to Homekit. Even if you remove it completely - from Homekit and the Netatmo Security app - it must first be added to Homekit. The process has changed since the first launch, but I've not seen any complete documentation from Netatmo. (The new process was menti...
by klaus53
01 Nov 2021, 17:59
Forum: General questions
Topic: Camera works but shows camera disconnected status in app
Replies: 14
Views: 3109

Re: Camera works but shows camera disconnected status in app

Just checked the cameras: One is working, the other one (with intermittend problems) was on, and got suddenly off - but only in the Netatmo Security app. It is still working in Homekit, in the Eve app, and in HomeController. All viewed from the same smartphone. Now, a few minutes later, it is "...
by klaus53
01 Nov 2021, 11:42
Forum: General questions
Topic: Camera works but shows camera disconnected status in app
Replies: 14
Views: 3109

Re: Camera works but shows camera disconnected status in app

Update: After another hard reset this morning, the Doorbell is back to full functionality. It gets really ridiculous. The only difference this time: I gave it more time after the hard reset. Procedure as follows: - Hard reset (take a needle to push the reset button at the back. No USB connection, th...
by klaus53
30 Oct 2021, 19:58
Forum: General questions
Topic: Camera works but shows camera disconnected status in app
Replies: 14
Views: 3109

Re: Camera works but shows camera disconnected status in app

HI guys, very similar and irritating issues here (location Munich, Germany). While one of my 2 Netatmo Video Doorbells ist still working, the second one gave up a few days ago - no connection anymore. Hard reset doesn't help. It can't connect to Homekit and not in the Security app anymore. When I po...

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