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by jofre_netatmo
02 Jul 2020, 17:20
Forum: Questions générales
Topic: Fonctionnement de la sirène en mode manuel
Replies: 1
Views: 11474

Re: Fonctionnement de la sirène en mode manuel

Bonjour,
Merci pour votre retour. On va améliorer notre app pour rendre tous vos points plus compréhensibles.
by jofre_netatmo
02 Jul 2020, 17:18
Forum: Questions générales
Topic: Alimentation électrique par port USB
Replies: 1
Views: 2969

Re: Alimentation électrique par port USB

Bonjour, vous trouverez cette info en page 23 du manuel utilisateur : 5V, 500mA.
by jofre_netatmo
02 Jul 2020, 17:02
Forum: General questions
Topic: Sensor signal very low, Welcome less than 2 meter away
Replies: 2
Views: 61

Re: Sensor signal very low, Welcome less than 2 meter away

Hello, It is possible that only two bars are displayed but the connection with the product is stable. In case you see that the product disconnects in the timeline, please contact the Support Team so we can help you. As for updating the Siren location, there was a bug that has ben fixed recently. You...
by jofre_netatmo
10 Jun 2020, 14:56
Forum: General questions
Topic: Geofencing and multiple users?
Replies: 1
Views: 96

Re: Geofencing and multiple users?

Hello,
When returning home geofencing doesn't work: each user needs to be identified by the camera.
As for other users in the home, you can send them an invitation to join your home with their own account. Go to the settings menu => manage guests.
by jofre_netatmo
01 Jun 2020, 11:49
Forum: General Questions
Topic: Power line question
Replies: 1
Views: 2787

Re: Power line question

Hi Jetmcquack, yes they will :)
by jofre_netatmo
06 May 2020, 18:10
Forum: General questions
Topic: Set up of second hand camera
Replies: 2
Views: 191

Re: Set up of second hand camera

If the camera was produced before the HomeKit compatible firmware was released, then there will be no code on your camera.
In this case, you will need to reset your camera with the reset QR code and set it up again. This will allow you to "Enable3 HomeKit, which will generate a new setup code.
by jofre_netatmo
04 May 2020, 10:08
Forum: General questions
Topic: Night vision doesn't work
Replies: 62
Views: 26798

Re: Night vision doesn't work

Hello all,
Please contact our Support Team if your camera's night vision is not working as expected.
Thanks,
by jofre_netatmo
30 Apr 2020, 11:01
Forum: Questions générales
Topic: 2 Welcome et 1 sirene
Replies: 2
Views: 51

Re: 2 Welcome et 1 sirene

Bonjour, merci pour votre retour. En effet pour l'instant les caméras ne peuvent pas communiquer entre elles. C'est une fonctionnalité sur laquelle on travaille pour que bientôt vous n'ayez pas à vous faire identifier par chaque caméra qui est liée à une Sirène quand vous rentrez à la maison. Merci ...
by jofre_netatmo
09 Mar 2020, 11:15
Forum: General questions
Topic: V440
Replies: 18
Views: 3612

Re: V440

Hello all,
You can read more about HomeKit Secure Video in our blog post: https://www.netatmo.com/blog/en/securit ... o-support/
You will also find a video that explains how it works.
by jofre_netatmo
09 Mar 2020, 11:03
Forum: General questions
Topic: FW v440 rollout complete?
Replies: 3
Views: 1294

Re: FW v440 rollout complete?

Hello, the rollout of v440 is complete since last week.
Please note that a rollout generally takes one to two weeks to complete. This is normal and we do it like this to make sure everything goes well.
Thank you for your patience.

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