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by jofre_netatmo
25 Jan 2021, 10:11
Forum: Questions générales
Topic: Changement de maison
Replies: 1
Views: 32

Re: Changement de maison

Bonjour, pour changer une caméra d'une maison à une autre il faut en effet la réinitialiser et l'installer à nouveau dans la nouvelle maison.
by jofre_netatmo
17 Aug 2020, 18:24
Forum: General questions
Topic: Recording during dropped WiFi?
Replies: 2
Views: 6158

Re: Recording during dropped WiFi?

The camera will record even when WiFi is down.
When the connection is reestablished and the camera is able to send the events to the smartphone, the recording will be available from the app.
by jofre_netatmo
29 Jul 2020, 16:59
Forum: Feature requests
Topic: Critical Alerts iOS
Replies: 8
Views: 3022

Re: Critical Alerts iOS

The outdoor camera cannot automatically trigger the Siren so unfortunately you will not receive a critical alert in that case.
by jofre_netatmo
29 Jul 2020, 16:58
Forum: Questions générales
Topic: Bouton Déclenchement automatique indisponible
Replies: 3
Views: 4627

Re: Bouton Déclenchement automatique indisponible

Bonjour, merci de faire vos commentaires sur les apps en beta (TestFlight) dans la bonne section du forum afin qu'on puisse réagir plus rapidement.
by jofre_netatmo
29 Jul 2020, 11:39
Forum: General questions
Topic: Contact to all sensors lost at the same time / multiple cameras
Replies: 2
Views: 2868

Re: Contact to all sensors lost at the same time / multiple cameras

Hello, we're working to improve the experience of users who, like you, own multiple security products. Improvements will come in future firmware updates.
Thank you for your patience.
by jofre_netatmo
29 Jul 2020, 11:36
Forum: General questions
Topic: cannot identify a face
Replies: 6
Views: 3105

Re: cannot identify a face

You should be able to find the face in the dashboard (the part on top of the video player when you slide it down). Make a long tap on the face in the dashboard and you'll be able to identify it.
by jofre_netatmo
29 Jul 2020, 11:35
Forum: General questions
Topic: Keep getting Movements notifications even if it is set on NEVER
Replies: 1
Views: 1505

Re: Keep getting Movements notifications even if it is set on NEVER

Hi, please let your camera update to the current fw version (456). If the problem persists, contact the Support Team.
Thanks
by jofre_netatmo
15 Jul 2020, 09:53
Forum: Feature requests
Topic: Critical Alerts iOS
Replies: 8
Views: 3022

Re: Critical Alerts iOS

You will receive the alert when the siren starts sounding. If you make it sound from your app, you will not receive the alert since you are the user that triggered it. However, if someone else in your Home makes the siren sound, then you will receive the notification on your phone.

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