Search found 579 matches

by jofre_netatmo
19 Nov 2019, 17:27
Forum: General questions
Topic: Netatmo limiting resolution playback!
Replies: 1
Views: 75

Re: Netatmo limiting resolution playback!

Hi Subzero,
We don't limit any customer's bandwidth.
The video resolution adapts to the quality of your phone's and your camera's connection.
You can download any video in full resolution (1080p) from the button at the top left corner of the video player.
by jofre_netatmo
19 Nov 2019, 10:53
Forum: General questions
Topic: Smart doors and window sensors - US availability
Replies: 1
Views: 24

Re: Smart doors and window sensors - US availability

Hi, the Sensors and the Siren should soon be available in the US.
But you can indeed purchase the products in Europe and use them in the US.
Hope this helps,
by jofre_netatmo
06 Nov 2019, 11:18
Forum: General questions
Topic: Géolocalisation ne marche plus
Replies: 4
Views: 114

Re: Géolocalisation ne marche plus

Bonjour,
Merci pour votre message, on travaille pour trouver des solutions afin que cette fonctionnalité soit encore plus fiable.
Est-ce que vous pourriez indiquer si vous êtes sur iOS ou Android, et le modèle des téléphones sur lesquels vous constatez des problèmes ?
Merci.
by jofre_netatmo
06 Nov 2019, 11:16
Forum: General questions
Topic: Presence Camera Started Messages
Replies: 2
Views: 205

Re: Presence Camera Started Messages

Hi Owenlars, it seems there were multiple power cuts during the night. That made the camera reboot everytime power was back.
by jofre_netatmo
06 Nov 2019, 11:13
Forum: General questions
Topic: Géolocalisation ne marche plus
Replies: 1
Views: 1227

Re: Géolocalisation ne marche plus

Bonjour,
Merci pour votre message, on travaille pour trouver des solutions afin que cette fonctionnalité soit encore plus fiable.
Est-ce que vous pourriez indiquer si vous êtes sur iOS ou Android, et le modèle des téléphones sur lesquels vous constatez des problèmes ?
Merci.
by jofre_netatmo
30 Oct 2019, 10:14
Forum: General Questions
Topic: Use of pre-recorded sounds
Replies: 2
Views: 120

Re: Use of pre-recorded sounds

You can sound the Siren manually from your application. Open the action menu at the top right corner of the screen, then use the speaker button in the "Sound - Siren" section. You will be able to choose from a list what sound the Siren should play.
You can make it sound loud or play a sound effect.
by jofre_netatmo
25 Oct 2019, 17:58
Forum: General Questions
Topic: New Siren causing issues
Replies: 2
Views: 325

Re: New Siren causing issues

Hi JTT,
Currently, every camera that has a Siren needs to identify a known face in order to be disarmed.
We're working on a solution that will allow all the cameras in the home to disarm at once.
Thanks for your patience.
by jofre_netatmo
25 Oct 2019, 17:54
Forum: General questions
Topic: media not supported Prescence
Replies: 1
Views: 137

Re: media not supported Prescence

Thanks for reporting the issue. We're working on a fix.
by jofre_netatmo
15 Oct 2019, 16:52
Forum: General questions
Topic: Firmware 415 introduced sensor stability issues
Replies: 5
Views: 482

Re: Firmware 415 introduced sensor stability issues

Hi anpi69, please contact our Support Team so we can help you find a solution. Maybe the SD card in your camera needs to be replaced if it's too old.
by jofre_netatmo
09 Oct 2019, 12:22
Forum: Questions générales
Topic: disfonctionnement
Replies: 1
Views: 179

Re: disfonctionnement

Bonjour, Pour la première partie, est-ce que vous pourriez partager la MAC d'un de vos produits par message privé pour qu'on puisse mieux comprendre pour quoi ça ne marche pas comme vous vous attendez ? Pour la deuxième partie, en effet, pour le moment il faut s'identifier auprès de chaque caméra qu...

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