Search found 591 matches

by jofre_netatmo
15 Jan 2020, 10:36
Forum: General questions
Topic: HomeKit Secure Video ?
Replies: 8
Views: 1051

Re: HomeKit Secure Video ?

Hello everyone,
We keep working on the HomeKit Secure Video compatibility of both of our Cameras, Indoor and Outdoor.
We expect to have the compatible fw for the Indoor Camera soon. The fw for the Outdoor Camera will come next.
Thank you for your patience.
by jofre_netatmo
06 Jan 2020, 14:08
Forum: General questions
Topic: My Indoor camera keeps saying "Video Unavailable. The Camera is off"
Replies: 6
Views: 2518

Re: My Indoor camera keeps saying "Video Unavailable. The Camera is off"

Can you please check that your Android app has updated to version 3.0.3.4?
If the problem persists after the update or if you are using an iOS device, please let us know.
by jofre_netatmo
16 Dec 2019, 10:53
Forum: General questions
Topic: Night vision doesn't work
Replies: 28
Views: 1523

Re: Night vision doesn't work

Thanks for the feedback. We will look into that.
by jofre_netatmo
12 Dec 2019, 17:31
Forum: General questions
Topic: V165 didn’t upload as camera disconnected
Replies: 3
Views: 237

Re: V165 didn’t upload as camera disconnected

Please make sure your Camera has good WiFi reception. It seems to be receiving a very weak signal and the update is struggling to complete in time.
by jofre_netatmo
12 Dec 2019, 15:10
Forum: Questions générales
Topic: Détection retour maison wifi
Replies: 2
Views: 58

Re: Détection retour maison wifi

Bonjour, la géolocalisation est utilisée uniquement pour savoir quand vous partez de la maison. Lorsque vous arrivez à la maison, il faut que la caméra vous identifie le visage pour qu'elle vous considère "à la maison".
by jofre_netatmo
11 Dec 2019, 11:39
Forum: Questions générales
Topic: Alarme se déclenche détection animal
Replies: 3
Views: 53

Re: Alarme se déclenche détection animal

La caméra apprend avec le temps. Mais pour l'instant et pour votre cas concrète, je vous recommande de désactiver le déclenchement automatique pour les "autres mouvements".
by jofre_netatmo
11 Dec 2019, 11:36
Forum: General questions
Topic: Multiple disconnect with V155
Replies: 16
Views: 8181

Re: Multiple disconnect with V155

Your cameras should soon update to v165. Please let us know if the issues persist.
by jofre_netatmo
10 Dec 2019, 16:14
Forum: Questions générales
Topic: Alarme se déclenche détection animal
Replies: 3
Views: 53

Re: Alarme se déclenche détection animal

Bonjour, si vous avez activé la Sirène pour les "autres mouvements" il se peut que la caméra voit d'abord un mouvement "autre" avent de distinguer l'animal. Dans ce cas sur la time line vous verrez uniquement l'évènement "animal" mais en fait au moment où la caméra ne savait pas encore, elle a décle...
by jofre_netatmo
04 Dec 2019, 11:57
Forum: General questions
Topic: How do i get 433?!?!?!?!
Replies: 10
Views: 857

Re: How do i get 433?!?!?!?!

We appreciate your interest but the beta is closed. We are not accepting new testers.
I hope you will be able to use HSV with the official release soon.
by jofre_netatmo
03 Dec 2019, 18:30
Forum: General questions
Topic: Apple Homekit Secure Video API with Netatmo !
Replies: 7
Views: 1925

Re: Apple Homekit Secure Video API with Netatmo !

Hi, the beta is now closed.
We work to release this version to all our users as soon as we can. Thank you for your patience.

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