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by jofre_netatmo
17 Sep 2019, 10:07
Forum: General questions
Topic: presence names and conflicts with radiator valves
Replies: 5
Views: 51

Re: presence names and conflicts with radiator valves

Hi Tom,
Is it your camera or your home that changes its name?
When you use the same home for the cameras and the valves, the home will keep the same name if you change it on the otehr app.
by jofre_netatmo
12 Sep 2019, 09:48
Forum: General questions
Topic: Welcome @411, not recognize, not reporting
Replies: 1
Views: 64

Re: Welcome @411, not recognize, not reporting

Hi, thanks for reporting the issue.
It seems your camera has restarted this morning and should be working fine now. Do you confirm?
We are looking into what has happened in order to prevent it from happening again.
Thanks,
by jofre_netatmo
07 Aug 2019, 11:05
Forum: General questions
Topic: Multiple disconnect with V155
Replies: 5
Views: 322

Re: Multiple disconnect with V155

Hello, you can check the article on troubleshooting internet connection issues from our Help Center here: https://helpcenter.netatmo.com/en-us/smart-indoor-camera-and-accessories/connection-network/advanced-network-troubleshooting-guide In case the problem persists, please contact our Support Team s...
by jofre_netatmo
30 Jul 2019, 16:35
Forum: Questions générales
Topic: Réception de notifications alors qu'elles sont désactivées
Replies: 8
Views: 266

Re: Réception de notifications alors qu'elles sont désactivées

Bonjour ElSouss,
En effet, on travaille pour corriger ce souci.
Est-ce que vous confirmez qu'après configurer vos alertes sur my.netatmo.com vous recevez pas d'alertes inattendues, svp ?
Kiboost, si vous pouvez faire le même test pour être sûr ?
Merci.
by jofre_netatmo
26 Jul 2019, 10:53
Forum: Questions générales
Topic: Installation camera WELCOME
Replies: 2
Views: 303

Re: Installation camera WELCOME

Bonjour, merci de contacter directement l'équipe de support pour qu'on puisse vous aider.
by jofre_netatmo
25 Jul 2019, 14:05
Forum: Questions générales
Topic: Localisation impossible a changer
Replies: 2
Views: 126

Re: Localisation impossible a changer

En effet, on a identifié et corrigé un bug qui empêchait de modifier la localisation de votre maison.
Je vous invite à essayer à nouveau, ça devrait fonctionner.
Merci et désolé pour la gêne,
by jofre_netatmo
24 Jul 2019, 14:29
Forum: General questions
Topic: Keep getting Movements notifications even if it is set on NEVER
Replies: 5
Views: 301

Re: Keep getting Movements notifications even if it is set on NEVER

Hi, we're working on fixing the issue.
For now, please go to my.netatmo.com on your PC and update your Alert and Recording settings.
Thanks,
by jofre_netatmo
19 Jul 2019, 18:36
Forum: Questions générales
Topic: Latence Vidéo nouvelles caméras ?
Replies: 2
Views: 128

Re: Latence Vidéo nouvelles caméras ?

Bonjour, il n'y a pas de différence. Pour que vous ayez un direct streaming sans latence, vos caméras sont probablement configurées HomeKit. Si vous configurez les nouvelles, la latence disparaîtra. En effet le protocol vidéo sur HomeKit est différent du protocole par défaut Netatmo, qui a une laten...
by jofre_netatmo
16 Jul 2019, 18:40
Forum: General questions
Topic: New beta testing program
Replies: 15
Views: 1526

Re: New beta testing program

Hi ChuckstarUK,
Please go to the beta tests section of the Forum to report any issue regarding beta firmware.
You will find the information regarding how to opt-out of the beta as well.
Regards,
by jofre_netatmo
16 Jul 2019, 14:17
Forum: iOS
Topic: no longer access to the settings, countless messages
Replies: 2
Views: 133

Re: no longer access to the settings, countless messages

Hi, the error has been fixed earlier today. Our apologies for the inconvenience.

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