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by jofre_netatmo
16 Jul 2019, 18:40
Forum: General questions
Topic: New beta testing program
Replies: 14
Views: 978

Re: New beta testing program

Hi ChuckstarUK,
Please go to the beta tests section of the Forum to report any issue regarding beta firmware.
You will find the information regarding how to opt-out of the beta as well.
Regards,
by jofre_netatmo
16 Jul 2019, 14:17
Forum: iOS
Topic: no longer access to the settings, countless messages
Replies: 1
Views: 11

Re: no longer access to the settings, countless messages

Hi, the error has been fixed earlier today. Our apologies for the inconvenience.
by jofre_netatmo
16 Jul 2019, 14:17
Forum: General questions
Topic: Camera working OK, but can't access to any configuration pannel
Replies: 2
Views: 21

Re: Camera working OK, but can't access to any configuration pannel

Hi, the error has been fixed earlier today. Our apologies for the inconvenience.
by jofre_netatmo
16 Jul 2019, 14:16
Forum: General questions
Topic: Security settings screen is blank after firmware 155 or last update of the IOS APP
Replies: 1
Views: 23

Re: Security settings screen is blank after firmware 155 or last update of the IOS APP

Hi, the error has been fixed earlier today. Our apologies for the inconvenience.
by jofre_netatmo
09 Jul 2019, 16:23
Forum: General questions
Topic: Firmware update 155
Replies: 2
Views: 348

Re: Firmware update 155

Hi, the Change Log is available here: https://forum.netatmo.com/viewtopic.php?f=42&t=7283
by jofre_netatmo
08 Jul 2019, 18:00
Forum: General questions
Topic: Digital artifacting and pixilation during playback
Replies: 2
Views: 99

Re: Digital artifacting and pixilation during playback

Hi mikesouthby, please contact our Support Team so we can help you fix the issue.
by jofre_netatmo
08 Jul 2019, 17:58
Forum: iOS
Topic: Geofencing not working after being away for a week
Replies: 4
Views: 64

Re: Geofencing not working after being away for a week

Just moved it to the right section. Thanks!
We will look into the reported issue.
by jofre_netatmo
02 Jul 2019, 10:02
Forum: General questions
Topic: Video playback more unstable than before?
Replies: 10
Views: 801

Re: Video playback more unstable than before?

Hi dschmid, this is because the streaming protocol for HomeKit is different than the one used by Netatmo. The one used by Netatmo will need to buffer some frames before you are able to watch the video, but the bitrate will be higher and it allows the camera to record the videos.
by jofre_netatmo
19 Jun 2019, 15:06
Forum: Android
Topic: Plusiers cam sur App
Replies: 1
Views: 68

Re: Plusiers cam sur App

Bonjour,
Vous pouvez installer autant de caméras que vous voulez. L'app gère plusieurs caméras par maison et même plusieurs maisons par compte.
Les réglages de sécurité sont reglables par maison. A vous de créer le nombre de maisons qui vous convient.
Cordialement,
by jofre_netatmo
14 Jun 2019, 10:36
Forum: General questions
Topic: How do I modify/delete an FTP server
Replies: 2
Views: 140

Re: How do I modify/delete an FTP server

Hi n0dder, you need to enter your password to make this kind of changes.
Regards,

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