Hello, when you change the wifi configuration you have to do it from the Netatmo app so that it can verify the connection.
Please perform the wifi setup from the Netatmo app and your cameras will work normally.
Search found 623 matches
- 31 May 2021, 12:11
- Forum: General questions
- Topic: Bizarre problem after wifi update
- Replies: 2
- Views: 1443
- 08 Mar 2021, 15:40
- Forum: General questions
- Topic: After FW130 I can't see videos in my local network
- Replies: 1
- Views: 1031
Re: After FW130 I can't see videos in my local network
Hi Hinata, please let your camera update so that the situation improves.
130 is an old version, the most recent is 468.
Updates are installed automatically.
130 is an old version, the most recent is 468.
Updates are installed automatically.
- 05 Feb 2021, 16:58
- Forum: General questions
- Topic: Firmware 415 introduced sensor stability issues?
- Replies: 1
- Views: 906
Re: Firmware 415 introduced sensor stability issues?
Hi Baptiste,
Your camera is running an old version.
Please wait for your camera to update to the latest version, v468, and let us know if the issue persists.
Thanks,
Your camera is running an old version.
Please wait for your camera to update to the latest version, v468, and let us know if the issue persists.
Thanks,
- 25 Jan 2021, 10:11
- Forum: Questions générales
- Topic: Changement de maison
- Replies: 1
- Views: 1202
Re: Changement de maison
Bonjour, pour changer une caméra d'une maison à une autre il faut en effet la réinitialiser et l'installer à nouveau dans la nouvelle maison.
- 26 Aug 2020, 15:33
- Forum: General questions
- Topic: Netatmo nsc01-EU camera. When turned on, the green led lights up and does not turn off.
- Replies: 5
- Views: 3616
Re: Netatmo nsc01-EU camera. When turned on, the green led lights up and does not turn off.
Please contact the support team so we can help you with that issue.
- 17 Aug 2020, 18:24
- Forum: General questions
- Topic: Recording during dropped WiFi?
- Replies: 2
- Views: 6997
Re: Recording during dropped WiFi?
The camera will record even when WiFi is down.
When the connection is reestablished and the camera is able to send the events to the smartphone, the recording will be available from the app.
When the connection is reestablished and the camera is able to send the events to the smartphone, the recording will be available from the app.
- 29 Jul 2020, 16:59
- Forum: Feature requests
- Topic: Critical Alerts iOS
- Replies: 8
- Views: 4561
Re: Critical Alerts iOS
The outdoor camera cannot automatically trigger the Siren so unfortunately you will not receive a critical alert in that case.
- 29 Jul 2020, 16:58
- Forum: Questions générales
- Topic: Bouton Déclenchement automatique indisponible
- Replies: 3
- Views: 6076
Re: Bouton Déclenchement automatique indisponible
Bonjour, merci de faire vos commentaires sur les apps en beta (TestFlight) dans la bonne section du forum afin qu'on puisse réagir plus rapidement.
- 29 Jul 2020, 11:39
- Forum: General questions
- Topic: Contact to all sensors lost at the same time / multiple cameras
- Replies: 2
- Views: 4304
Re: Contact to all sensors lost at the same time / multiple cameras
Hello, we're working to improve the experience of users who, like you, own multiple security products. Improvements will come in future firmware updates.
Thank you for your patience.
Thank you for your patience.
- 29 Jul 2020, 11:36
- Forum: General questions
- Topic: cannot identify a face
- Replies: 6
- Views: 4652
Re: cannot identify a face
You should be able to find the face in the dashboard (the part on top of the video player when you slide it down). Make a long tap on the face in the dashboard and you'll be able to identify it.