Search found 622 matches

by jofre_netatmo
08 Mar 2021, 15:40
Forum: General questions
Topic: After FW130 I can't see videos in my local network
Replies: 1
Views: 106

Re: After FW130 I can't see videos in my local network

Hi Hinata, please let your camera update so that the situation improves.
130 is an old version, the most recent is 468.
Updates are installed automatically.
by jofre_netatmo
05 Feb 2021, 16:58
Forum: General questions
Topic: Firmware 415 introduced sensor stability issues?
Replies: 1
Views: 173

Re: Firmware 415 introduced sensor stability issues?

Hi Baptiste,
Your camera is running an old version.
Please wait for your camera to update to the latest version, v468, and let us know if the issue persists.
Thanks,
by jofre_netatmo
25 Jan 2021, 10:11
Forum: Questions générales
Topic: Changement de maison
Replies: 1
Views: 150

Re: Changement de maison

Bonjour, pour changer une caméra d'une maison à une autre il faut en effet la réinitialiser et l'installer à nouveau dans la nouvelle maison.
by jofre_netatmo
17 Aug 2020, 18:24
Forum: General questions
Topic: Recording during dropped WiFi?
Replies: 2
Views: 6231

Re: Recording during dropped WiFi?

The camera will record even when WiFi is down.
When the connection is reestablished and the camera is able to send the events to the smartphone, the recording will be available from the app.
by jofre_netatmo
29 Jul 2020, 16:59
Forum: Feature requests
Topic: Critical Alerts iOS
Replies: 8
Views: 3163

Re: Critical Alerts iOS

The outdoor camera cannot automatically trigger the Siren so unfortunately you will not receive a critical alert in that case.
by jofre_netatmo
29 Jul 2020, 16:58
Forum: Questions générales
Topic: Bouton Déclenchement automatique indisponible
Replies: 3
Views: 4703

Re: Bouton Déclenchement automatique indisponible

Bonjour, merci de faire vos commentaires sur les apps en beta (TestFlight) dans la bonne section du forum afin qu'on puisse réagir plus rapidement.
by jofre_netatmo
29 Jul 2020, 11:39
Forum: General questions
Topic: Contact to all sensors lost at the same time / multiple cameras
Replies: 2
Views: 2938

Re: Contact to all sensors lost at the same time / multiple cameras

Hello, we're working to improve the experience of users who, like you, own multiple security products. Improvements will come in future firmware updates.
Thank you for your patience.
by jofre_netatmo
29 Jul 2020, 11:36
Forum: General questions
Topic: cannot identify a face
Replies: 6
Views: 3234

Re: cannot identify a face

You should be able to find the face in the dashboard (the part on top of the video player when you slide it down). Make a long tap on the face in the dashboard and you'll be able to identify it.
by jofre_netatmo
29 Jul 2020, 11:35
Forum: General questions
Topic: Keep getting Movements notifications even if it is set on NEVER
Replies: 1
Views: 1558

Re: Keep getting Movements notifications even if it is set on NEVER

Hi, please let your camera update to the current fw version (456). If the problem persists, contact the Support Team.
Thanks

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