Search found 4 matches

by apeloso
16 Oct 2016, 14:58
Forum: Thermostat Network Set-up
Topic: Netatmo Relay keeps disconnecting from servers
Replies: 227
Views: 16232

Re: Netatmo Relay keeps disconnecting from servers

Dear all, I've updated your Thermostats with a new beta firmware. Please let me know if you still get disconnections. @apeloso: your issue is not related to the same bug. Please install your Thermostat again, as it was new, to fix this. What do you mean with "install your Thermostat again"? I have ...
by apeloso
12 Oct 2016, 00:09
Forum: Thermostat Network Set-up
Topic: Netatmo Relay keeps disconnecting from servers
Replies: 227
Views: 16232

Re: Netatmo Relay keeps disconnecting from servers

Hello all,

I am experiencing the same issue: the relay keeps disconnecting from servers.

Please, help me. The serial number is: j0629b8

Thanks in advance,
Regards.
Agostino Peloso
by apeloso
04 Dec 2014, 00:38
Forum: General questions
Topic: pairing relay and thermostat
Replies: 89
Views: 7373

Re: pairing relay and thermostat

Brieuc_Netatmo wrote:Hello,
apeloso and macpablo: it should now work :-)
Hello Brieuc, thank you very much.

They are working properly now.

Regards.

Agostino
by apeloso
02 Dec 2014, 00:39
Forum: General questions
Topic: pairing relay and thermostat
Replies: 89
Views: 7373

Re: pairing relay and thermostat

Dear Support team, I have just installed a the new Netatmo Thermostat, and I am experiencing the same problem: thermostat and relay don't pair, the symbol "!" keeps staying even though the thermostat and the relay are very close (some centimeter). I also have tried the suggested procedure by using t...

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