Search found 8 matches

by indothai
08 Mar 2016, 00:14
Forum: General questions
Topic: Is there any support?
Replies: 12
Views: 1819

Re: Is there any support?

Support finally contacted me via email apologized for my inconvenience and requested access to fix the problem. 3 days later, the problem fixed. I do hope that top management does provides the necessary resources to ensure that their support teams are well equipped to support their customer base. Ju...
by indothai
09 Feb 2016, 05:13
Forum: General questions
Topic: General Newbie Questions/Manual Update/Humidity Off
Replies: 2
Views: 366

Re: General Newbie Questions/Manual Update/Humidity Off

I'm also getting varied humidity readings from my Neatmo units, up to 8% difference between units. Unfortunately there is no way of "adjusting" the humidity readings and we are all waiting for a firmware update that will let us do it. I've open a tech support request and it's in the ether now. As fo...
by indothai
07 Feb 2016, 03:13
Forum: General questions
Topic: Is there any support?
Replies: 12
Views: 1819

Re: Is there any support?

Horrendous support. Their products aren't cheap, yet their tech support is 3rd rate. I opened a ticket with them on Jan 17, then a human response on Jan 27 requesting for access which I granted 1 day later. I followed up with them every few days with no response, and it's now Feb 7.
by indothai
26 Jan 2016, 07:21
Forum: Feature requests
Topic: Global feature requests
Replies: 52
Views: 13645

Re: Global feature requests

mikesh75 wrote:
lito wrote:Feature Request: Possability to calibrate the humidity manually (like the temperature)and pressure.
Thanks
I agree - should be there.
Netatmo Team, any feedback ?

Yes please!
by indothai
21 Jan 2016, 00:32
Forum: Feature requests
Topic: Humidity calibration
Replies: 20
Views: 2864

Re: Humidity calibration

+1
I have one station with 2 add on modules. As much as 10% difference between modules.
Requested technical support for help, and it's been days without human response.
by indothai
13 Jun 2015, 10:40
Forum: General questions
Topic: Firmware version - main module vs additional modules.
Replies: 1
Views: 747

Firmware version - main module vs additional modules.

Hi All,

As of current, the firmware version is 102 for the main module. Does this mean that my outdoor module or additional modules should also be 102?
by indothai
12 Jun 2015, 03:55
Forum: General questions
Topic: How long until my station shows up on map?
Replies: 3
Views: 483

Re: How long until my station shows up on map?

Thanks for the reply.

I found out I had the filter on in the netatmo map, after unfiltering the results it showed my station!
The only gripe I have about the station identifier is that it goes by Google Maps information and not my information... meaning I cannot give it my own unique name on the map.
by indothai
10 Jun 2015, 14:48
Forum: General questions
Topic: How long until my station shows up on map?
Replies: 3
Views: 483

How long until my station shows up on map?

Hi All,

I just purchased a Netatmo Weather Station and got it all setup and running. How long does it take before my station shows up on the netatmo weathermap?

Is there anything that I have to do, or will it show up automatically on the map?

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