Search found 34 matches

by Nettetal
07 Jan 2019, 17:55
Forum: My Weather Station data
Topic: SERVER STATUS
Replies: 17
Views: 3992

Re: SERVER STATUS

:oops:
by Nettetal
29 Dec 2018, 12:33
Forum: General questions
Topic: Problem with the server?
Replies: 7
Views: 627

Re: Problem with the server?

For days the same problem with me. Weather station and thermostat temporarily store the data only at 10-minute intervals, otherwise every 5 minutes. Thermostat temporarily unavailable.
by Nettetal
24 Aug 2018, 09:41
Forum: My Weather Station data
Topic: Down servers?
Replies: 50
Views: 2903

Re: Down servers?

Brieuc_Netatmo wrote:Hi all,
Please apologize for this issue.
We do our best to get everything back to normal as fast as possible.
Thank you for your understanding.
It would be nice if you as a customer is notified by e-mail if there are errors and if these are eliminated again.
by Nettetal
14 Dec 2017, 14:41
Forum: General questions
Topic: Relay Firmware update
Replies: 23
Views: 1329

Re: Relay Firmware update

Please update:

70:ee:50:06:25:06

Thanks in advance
by Nettetal
27 Oct 2017, 19:11
Forum: Thermostat iOS/Android/Web Application
Topic: my.netatmo.com - No longer showing outdoor temperature graph
Replies: 3
Views: 356

Re: my.netatmo.com - No longer showing outdoor temperature g

With me too.

Yesterday (26.10.2017) I already registered with Netatmo Customer Service.
by Nettetal
13 Oct 2017, 09:29
Forum: Thermostat iOS/Android/Web Application
Topic: Android app not showing AWAY and FROSTGUARD options [SOLVED]
Replies: 5
Views: 361

Re: Android app not showing AWAY and FROSTGUARD options [SOL

Sergey wrote:Hello
From version 3.0.14.5 of app ( currently in rollout ) , this should be fixed .
thank you all for feedback.
Have the display faults (Google Nexus 6P) been fixed in the new version as well?

Screenshot from Version 3.0.13.2
by Nettetal
04 Oct 2017, 22:43
Forum: Thermostat iOS/Android/Web Application
Topic: All Servers are down on 04.10.17
Replies: 1
Views: 340

All Servers are down on 04.10.17

Again no server connection with the thermostat and the weather station.

The heating control does not function correctly all day.

After every update of the app it works less.
by Nettetal
26 Sep 2017, 14:42
Forum: General questions
Topic: Refreshing data in "My heating graphs", how?
Replies: 3
Views: 222

Re: Refreshing data in "My heating graphs", how?

Same here too.
II have the error already on 22.06.2017 to the support reported but so far still no feedback received.
by Nettetal
20 Sep 2017, 13:22
Forum: General questions
Topic: Last update App/Website/my observations
Replies: 33
Views: 1456

Re: Last update App/Website/my observations

Brieuc_Netatmo wrote:Hi!
Yes, it should be fixed tomorrow or during next week. Thank you for your patience.
Why does the troubleshooting always take so long?
by Nettetal
08 Sep 2017, 13:54
Forum: General questions
Topic: Last update App/Website/my observations
Replies: 33
Views: 1456

Re: Last update App/Website/my observations

Hi, 1) No, but the new apps are way better :-) 2) This is a know issue, it would be fixed in the next few days. 3) We will look into this issue. Could you please let me know the serial number of your Thermostat? After each update something again works, which worked before, no more! Is the software ...

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