Netatmo Forum

For days the same problem with me. Weather station and thermostat temporarily store the data only at 10-minute intervals, otherwise every 5 minutes. Thermostat temporarily unavailable.

Brieuc_Netatmo wrote:Hi all,
Please apologize for this issue.
We do our best to get everything back to normal as fast as possible.
Thank you for your understanding.

It would be nice if you as a customer is notified by e-mail if there are errors and if these are eliminated again.

Please update:

70:ee:50:06:25:06

Thanks in advance

With me too.

Yesterday (26.10.2017) I already registered with Netatmo Customer Service.

Sergey wrote:Hello
From version 3.0.14.5 of app ( currently in rollout ) , this should be fixed .
thank you all for feedback.

Have the display faults (Google Nexus 6P) been fixed in the new version as well?

Screenshot from Version 3.0.13.2

Again no server connection with the thermostat and the weather station.

The heating control does not function correctly all day.

After every update of the app it works less.

Same here too.
II have the error already on 22.06.2017 to the support reported but so far still no feedback received.

Brieuc_Netatmo wrote:Hi!
Yes, it should be fixed tomorrow or during next week. Thank you for your patience.

Why does the troubleshooting always take so long?

Hi, 1) No, but the new apps are way better :-) 2) This is a know issue, it would be fixed in the next few days. 3) We will look into this issue. Could you please let me know the serial number of your Thermostat? After each update something again works, which worked before, no more! Is the software ...