Search found 3 matches

by topazJ
08 Mar 2016, 18:03
Forum: Thermostat Network Set-up
Topic: Netatmo Relay keeps disconnecting from servers
Replies: 226
Views: 11777

Re: Netatmo Relay keeps disconnecting from servers

Netatmo it is not acceptable to expect users to tweek router settings just to get your product to re-connect itself to your servers! This is something that should be automatically handled just like every other wifi connected gadget that I own does without me even noticing. A lot of people I know wou...
by topazJ
16 Feb 2016, 12:29
Forum: Thermostat Network Set-up
Topic: Netatmo Relay keeps disconnecting from servers
Replies: 226
Views: 11777

Re: Netatmo Relay keeps disconnecting from servers

Interesting to read the replies! I have a bit of an IT brain as well so do understand most of what you were discussing. My thermostat has been stable for about a week but I find that the quickest solution for me is to change the channel number on the router. I also have no idea why it works! Not muc...
by topazJ
07 Feb 2016, 17:28
Forum: Thermostat Network Set-up
Topic: Netatmo Relay keeps disconnecting from servers
Replies: 226
Views: 11777

Netatmo Relay keeps disconnecting from servers

About once a week remote access to our Netatmo thermostat stops working and the following is displayed: Your Netatmo Relay is disconnected from our servers. Did you change the Wi-Fi password or turn off the Netatmo Relay? More help about this issue. We haven't changed anything on our wifi! Previousl...

Go to advanced search