Search found 16 matches

by jmpeces
02 Jan 2017, 21:52
Forum: Thermostat Network Set-up
Topic: Netatmo Relay keeps disconnecting from servers
Replies: 226
Views: 12773

Re: Netatmo Relay keeps disconnecting from servers

Goodnight! After a year with constant problems of disconnection of the relay, Netatmo admitted that the problem was the relay itself, and so it has been, after sending a new thermostat took a month without any problem of disconnection, it is more turning off the router the Relay connects the ground ...
by jmpeces
08 Nov 2016, 18:01
Forum: Thermostat Network Set-up
Topic: WIFI CONNECTION LOST
Replies: 6
Views: 917

Re: WIFI CONNECTION LOST

It led with the same problem is on the first day, since January 2016.
by jmpeces
25 Oct 2016, 19:58
Forum: Thermostat Network Set-up
Topic: Netatmo Relay keeps disconnecting from servers
Replies: 226
Views: 12773

Re: Netatmo Relay keeps disconnecting from servers

I´ve been with the same problem since January. My serial number is j07e0a8. I hope that with the new update functions. My versions of the relay remains 68.
Thanks!!!
by jmpeces
19 Mar 2016, 16:13
Forum: Thermostat Network Set-up
Topic: Netatmo Relay keeps disconnecting from servers
Replies: 226
Views: 12773

Re: Netatmo Relay keeps disconnecting from servers

I continue my investigations ... Me feel a little lonely, but it does not matter !! I'm not an engineer, but I try to understand, through tests at home, it happens. For about a month, so regular disconnections thermostat, with the obligation to put everything on the way each time. Changing the chan...
by jmpeces
24 Feb 2016, 12:33
Forum: Thermostat Network Set-up
Topic: Netatmo Relay keeps disconnecting from servers
Replies: 226
Views: 12773

Re: Netatmo Relay keeps disconnecting from servers

We understand that you are trying to solve the problem, but also you who took months to understand the problem and always give the same advice that do not work .... We want users we have spent enough money on a device to function properly.
Thank you!
by jmpeces
22 Feb 2016, 13:09
Forum: Thermostat Network Set-up
Topic: Netatmo Relay keeps disconnecting from servers
Replies: 226
Views: 12773

Re: Netatmo Relay keeps disconnecting from servers

SRS Netatmo (Pablo,Brieuc,etc) . For when an update to address the problem of signal Servers? The relay to auto- connect to servers automatically as any device ... We are many with the same problem.
by jmpeces
18 Feb 2016, 13:51
Forum: Thermostat Network Set-up
Topic: Netatmo Relay keeps disconnecting from servers
Replies: 226
Views: 12773

Re: Netatmo Relay keeps disconnecting from servers

It is unfortunate that the only solution is to give Netatmo by users several changes in its router without knowing whether it will work . Clearly, many of us with the same problem and you have to solve the problem you may be you. One 180 euros spent on a smart thermostat which have to restart 3 time...
by jmpeces
07 Feb 2016, 19:04
Forum: Thermostat Network Set-up
Topic: Netatmo Relay keeps disconnecting from servers
Replies: 226
Views: 12773

Re: Netatmo Relay keeps disconnecting from servers

Good afternoon! I've since last January 19 with disconnections every 5 or 6 hours , and nobody solves anything. I talked to my internet company and everything OK , I opened ports, changed channels , etc etc etc and still not working.
DISAPPOINTED!
by jmpeces
28 Jan 2016, 17:04
Forum: Thermostat Network Set-up
Topic: It disconnects from servers
Replies: 2
Views: 424

It disconnects from servers

After a week with the thermostat installed , I have not been able to stay connected to the Internet over a few hours. I followed the advice of a technician Netatmo and nothing has worked . I put a fixed ip , changed the channel , open port 25050 , off firewall, etc and still not working. I think the...

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