Search found 7 matches

by Alex79
12 Dec 2018, 16:17
Forum: General questions
Topic: advance/anticipation calculation fails
Replies: 21
Views: 1505

Re: advance/anticipation calculation fails

Hello Alexandre today and on purpose I never checked the thermostat via IOS app, and for the first time after many days, it started the afternoon anticipation correctly. I still can't believe, that by monitoring the thermostat via web or app, we can inhibit its correct functioning , is that a one-wa...
by Alex79
11 Dec 2018, 09:22
Forum: General questions
Topic: advance/anticipation calculation fails
Replies: 21
Views: 1505

Re: advance/anticipation calculation fails

Hi, Please let us know the serial number of your Relay to allow us to investigate on this issue. In the meantime, make sure your Wi-Fi connection is reliable. Hello relais serial no. g0a03d0 Wi-Fi is reliable thanks for looking into this. A ticket was opened few days ago concerning this issue. (no ...
by Alex79
11 Dec 2018, 08:12
Forum: General questions
Topic: advance/anticipation calculation fails
Replies: 21
Views: 1505

Re: advance/anticipation calculation fails

Same trick didn't work this morning, but I touched the schedule just before going to bed, that means 6-7 hours before the heating turns on. For me it's the contrary, in the morning it never gets it right and it starts 30 minutes before for one entire week now thanks for sharing your experience, I t...
by Alex79
10 Dec 2018, 17:15
Forum: General questions
Topic: advance/anticipation calculation fails
Replies: 21
Views: 1505

Re: advance/anticipation calculation fails

Same here since 2 weeks but - even stranger: advance anticipation works perfectly every morning, but it NEVER starts in the afternoons (20°C set at 6 p.m.) If in the afternoon (when the boiler should be ON but its not) I manually click on the current time schedule , and I convalidate it again (witho...
by Alex79
02 Feb 2016, 13:56
Forum: General questions
Topic: Netatmo Thermostat Has Crashed
Replies: 8
Views: 752

Re: Netatmo Thermostat Has Crashed

To be honest, its scary this did happen and hopefully we won't have to send back the thermostat for servicing upon replacing batteries? (maybe in the mid of winter!) how did you manage to control the boiler in those 2 weeks? had to mount another thermostat? Did anyone change batteries without having...
by Alex79
27 Jan 2016, 14:07
Forum: General questions
Topic: disconnected from servers
Replies: 1
Views: 294

Re: disconnected from servers

problem was apparently solved.............by doing a router factory reset (just rebooting wouln't work)
maybe this can be useful to others experiencing similar issues
Yes the reasons for the relais being locked out from the internet (among many devices connected to the router) remain unknown
by Alex79
27 Jan 2016, 10:16
Forum: General questions
Topic: disconnected from servers
Replies: 1
Views: 294

disconnected from servers

Help !! after working flawlessly for nearly 2 months from installation, last night the relais disconnected from servers and I'm not able to get it reconnected. Nothing has changed in my internet configuration or firewall or anything. Already tried to switch power supply off and on again but nothing ...

Go to advanced search