Search found 14 matches

by Marty
20 Mar 2020, 10:57
Forum: Frequently Asked Questions
Topic: HomeKit air quality: unknown - firmware v48
Replies: 21
Views: 19045

Re: HomeKit air quality: unknown - firmware v48

Hello, Thanks for reporting the issue. We will start investigating today. I will let you know as soon as as we move forward on the topic. In order to help us investigate, in the Healthy Home Coach app, everything is well displayed ? The issue only happens within Home app ? Can you post a screenshot ...
by Marty
06 Nov 2019, 10:27
Forum: Questions générales
Topic: mettre à jour le firmware
Replies: 1
Views: 669

Re: mettre à jour le firmware

Bonjour scooby25,

Merci pour votre retour. Je vous confirme que la 108 est bien la dernière version de firmware disponible.

L'entrée "mettre à jour" ne devrait pas apparaître. Vous êtes sur Android ou sur iOS ?

Merci,

Marty
by Marty
08 Jul 2019, 17:12
Forum: General questions
Topic: Firmware updates’ log
Replies: 2
Views: 726

Re: Firmware updates’ log

Hi Stanikuz,

Thanks for your request. I just created the topic for changelogs of the Smart Smoke Alarm.

Good afternoon,
by Marty
08 Jul 2019, 17:10
Forum: General questions
Topic: Firmware Updates
Replies: 0
Views: 942

Firmware Updates

Hello, Please find below the changelog of the Smart Smoke Alarm firmwares: V108 (or v1.8) (17/12/2018): - Fix a bug where the status in the Security app stayed OFF. - Wi-Fi connection if Smart Smoke Alarm removed from its mount or if smoke sensor defective. It will trigger a notification to the user...
by Marty
02 May 2019, 13:28
Forum: General questions
Topic: Issue installing my first smoke alarm
Replies: 6
Views: 1030

Re: Issue installing my first smoke alarm

Thank you for you feedback,

I will report that.

Have a good day !
by Marty
02 May 2019, 09:26
Forum: General questions
Topic: Issue installing my first smoke alarm
Replies: 6
Views: 1030

Re: Issue installing my first smoke alarm

Hello MarcV, Thanks for your honest feedback, it is always appreciated ! I'm a little bit frustrated that you faced some troubles for the first setup. Would you give me some hint to investigate please ? What is the brand, the model and the version of the operating system of your smartphone please ? ...
by Marty
19 Apr 2019, 14:09
Forum: General questions
Topic: Sound Test from Android app broken
Replies: 2
Views: 845

Re: Sound Test from Android app broken

Hello sgroarke,

Thanks you for your precious feedback. We investigated. The fix will be integrated in a coming release of the Security Android app.

(Your feeling was right ;))

Have a good day,
by Marty
22 May 2018, 14:09
Forum: Weather Station Android Application
Topic: App update gpdr 2.4.4.0
Replies: 6
Views: 1180

Re: App update gpdr 2.4.4.0

Hello Hakki,

Thanks for your feedback.

The next time you have a feedback, please post it in the beta section. Thanks !
by Marty
28 Sep 2017, 18:28
Forum: Weather Station Android Application
Topic: Beta test Weather App on Android
Replies: 3
Views: 1620

Re: Beta test Weather App on Android

Hello,

Thanks for your answer. We will be back to you mid-October.
by Marty
19 Sep 2017, 16:23
Forum: Weather Station Android Application
Topic: Beta test Weather App on Android
Replies: 3
Views: 1620

Beta test Weather App on Android

Dear Netatmo's fans, We are pleased to launch a new Beta Test Program and we are looking for Netatmo enthusiasts! Get exclusive access to new app versions, test new features and help the Netatmo community :-) What you’ll do: - Test new beta versions and report bugs - Share ideas for upcoming release...

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