Search found 19 matches

by sendmartin
19 Mar 2017, 22:30
Forum: General questions
Topic: Change SD Card
Replies: 109
Views: 8562

Re: Change SD Card

Nearly there!

Last email from Netatmo dated 17/03/17:

I am going to ask for your refund but I need your bank details (BIC and IBAN) to transfer you the amount

Thank you for your confidence
Have a nice day,
by sendmartin
21 Feb 2017, 16:33
Forum: General questions
Topic: Terrible service of Netatmo
Replies: 2
Views: 416

Re: Terrible service of Netatmo

I feel your pain.

My experience is detailed here: viewtopic.php?f=42&t=7753
by sendmartin
21 Feb 2017, 16:31
Forum: General questions
Topic: Change SD Card
Replies: 109
Views: 8562

Re: Change SD Card

My update is: My camera was returned direct to Netatmo (were I purchased it from) and they received it on 8th Feb. On the 14th Feb I contacted them and asked that they refund me. They've ignored this and on 20th Feb they emailed saying they were in the process of sending me another camera. I'm curre...
by sendmartin
21 Feb 2017, 14:10
Forum: General questions
Topic: Presence Camera Broken Since 3rd Jan - Not Working Again!
Replies: 20
Views: 1537

Re: Presence Camera Broken Since 3rd Jan - Not Working Again

My camera was returned direct to Netatmo (were I purchased it from) and they received it on 8th Feb. On the 14th Feb I contacted them and asked that they refund me. They've ignored this and on 20th Feb they emailed saying they were in the process of sending me another camera. I'm currently claiming ...
by sendmartin
15 Feb 2017, 11:11
Forum: General questions
Topic: Presence Camera Broken Since 3rd Jan - Not Working Again!
Replies: 20
Views: 1537

Re: Presence Camera Broken Since 3rd Jan - Not Working Again

Slim wrote:
Yala37 wrote:my cam works perfectly indoor but crash after few hours outdoor...
And wifi quality/strenght outside by your camera is...?

Also check for ground faults on your light fixture.

;)
Good advice.

If it's a water ingress issue, then it would take some time to affect the SD Card.
by sendmartin
14 Feb 2017, 11:37
Forum: General questions
Topic: Presence Camera Broken Since 3rd Jan - Not Working Again!
Replies: 20
Views: 1537

Re: Presence Camera Broken Since 3rd Jan - Not Working Again

Sorry to hear you're having problems. Dealing with Netatmo for support is no fun!

My camera was posted back to Netatmo using their UPS service.

UPS tracking shows that it was delivered to Netatmo on 8th February. Since then I heard nothing back from them.
by sendmartin
03 Feb 2017, 16:44
Forum: General questions
Topic: Is this acceptable?
Replies: 4
Views: 486

Re: Is this acceptable?

I've had an email from Netatmo now saying: Dear customer, Please check your e-mails as UPS have sent you a free return label with the tracking number as follows : **************** Send back to us the defective unit (including the accessories), with this label. As soon as we receive your device, we w...
by sendmartin
03 Feb 2017, 16:44
Forum: General questions
Topic: Presence Camera Broken Since 3rd Jan - Not Working Again!
Replies: 20
Views: 1537

Re: Presence Camera Broken Since 3rd Jan - Not Working Again

Can certainly see why you're upset. This is what one might expect if the camera was mounted upside down in the middle of a mud puddle. Haha. Seriously, realize it's no laughing matter to you - especially after having gone through so many cards and having gotten no satisfaction via support. I did no...
by sendmartin
03 Feb 2017, 12:55
Forum: General questions
Topic: Is this acceptable?
Replies: 4
Views: 486

Re: Is this acceptable?

I've posted pictures in the following thread: viewtopic.php?f=42&t=7753
by sendmartin
03 Feb 2017, 12:50
Forum: General questions
Topic: Presence Camera Broken Since 3rd Jan - Not Working Again!
Replies: 20
Views: 1537

Re: Presence Camera Broken Since 3rd Jan - Not Working Again

I've spent £780 on 5 Netatmo products and when they work I'm happy with all of them. But the latest purchase the £250 Presence is obviously faulty and I'm just not getting anything from support that actually leads to me getting a replacement. I'm so annoyed that I adopted early and purchased from Ne...

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