Nearly there!
Last email from Netatmo dated 17/03/17:
I am going to ask for your refund but I need your bank details (BIC and IBAN) to transfer you the amount
Thank you for your confidence
Have a nice day,
Search found 19 matches
- 19 Mar 2017, 22:30
- Forum: General questions
- Topic: Change SD Card
- Replies: 109
- Views: 22177
- 21 Feb 2017, 16:33
- Forum: General questions
- Topic: Terrible service of Netatmo
- Replies: 2
- Views: 854
- 21 Feb 2017, 16:31
- Forum: General questions
- Topic: Change SD Card
- Replies: 109
- Views: 22177
Re: Change SD Card
My update is: My camera was returned direct to Netatmo (were I purchased it from) and they received it on 8th Feb. On the 14th Feb I contacted them and asked that they refund me. They've ignored this and on 20th Feb they emailed saying they were in the process of sending me another camera. I'm curre...
- 21 Feb 2017, 14:10
- Forum: General questions
- Topic: Presence Camera Broken Since 3rd Jan - Not Working Again!
- Replies: 20
- Views: 4048
Re: Presence Camera Broken Since 3rd Jan - Not Working Again
My camera was returned direct to Netatmo (were I purchased it from) and they received it on 8th Feb. On the 14th Feb I contacted them and asked that they refund me. They've ignored this and on 20th Feb they emailed saying they were in the process of sending me another camera. I'm currently claiming ...
- 15 Feb 2017, 11:11
- Forum: General questions
- Topic: Presence Camera Broken Since 3rd Jan - Not Working Again!
- Replies: 20
- Views: 4048
Re: Presence Camera Broken Since 3rd Jan - Not Working Again
Good advice.Slim wrote:And wifi quality/strenght outside by your camera is...?Yala37 wrote:my cam works perfectly indoor but crash after few hours outdoor...
Also check for ground faults on your light fixture.
If it's a water ingress issue, then it would take some time to affect the SD Card.
- 14 Feb 2017, 11:37
- Forum: General questions
- Topic: Presence Camera Broken Since 3rd Jan - Not Working Again!
- Replies: 20
- Views: 4048
Re: Presence Camera Broken Since 3rd Jan - Not Working Again
Sorry to hear you're having problems. Dealing with Netatmo for support is no fun!
My camera was posted back to Netatmo using their UPS service.
UPS tracking shows that it was delivered to Netatmo on 8th February. Since then I heard nothing back from them.
My camera was posted back to Netatmo using their UPS service.
UPS tracking shows that it was delivered to Netatmo on 8th February. Since then I heard nothing back from them.
- 03 Feb 2017, 16:44
- Forum: General questions
- Topic: Is this acceptable?
- Replies: 4
- Views: 1155
Re: Is this acceptable?
I've had an email from Netatmo now saying: Dear customer, Please check your e-mails as UPS have sent you a free return label with the tracking number as follows : **************** Send back to us the defective unit (including the accessories), with this label. As soon as we receive your device, we w...
- 03 Feb 2017, 16:44
- Forum: General questions
- Topic: Presence Camera Broken Since 3rd Jan - Not Working Again!
- Replies: 20
- Views: 4048
Re: Presence Camera Broken Since 3rd Jan - Not Working Again
Can certainly see why you're upset. This is what one might expect if the camera was mounted upside down in the middle of a mud puddle. Haha. Seriously, realize it's no laughing matter to you - especially after having gone through so many cards and having gotten no satisfaction via support. I did no...
- 03 Feb 2017, 12:55
- Forum: General questions
- Topic: Is this acceptable?
- Replies: 4
- Views: 1155
Re: Is this acceptable?
I've posted pictures in the following thread: viewtopic.php?f=42&t=7753
- 03 Feb 2017, 12:50
- Forum: General questions
- Topic: Presence Camera Broken Since 3rd Jan - Not Working Again!
- Replies: 20
- Views: 4048
Re: Presence Camera Broken Since 3rd Jan - Not Working Again
I've spent £780 on 5 Netatmo products and when they work I'm happy with all of them. But the latest purchase the £250 Presence is obviously faulty and I'm just not getting anything from support that actually leads to me getting a replacement. I'm so annoyed that I adopted early and purchased from Ne...