Netatmo Forum

Hi, Recently, I had to do the first battery change of the anemometer since I installed it, which was 2 years and 10 months more or less. I used the official physical support for installing it in a pole in my roof. I made it In the pictures attached you'll see the status of it.... it's not the best f...

Yes, I did already, I lost almost 1 year of data and the data is still missing and Netatmo official Support doesn't recover it, doesn't tell me how my data was deleted, etc after months of insisting The only thing they suggest me is: "hey, we don't have a "delete your data" button, on...

Hi, I would like to stop using your servers and have a way to have my data locally in one of my home servers without depending on you. Please, note this as Feature Request: use local server / database instead of Netatmo servers. You kill 2 birds on 1 shot: reduce the load on your servers and some us...

Netatmo haven't improved the functionality of webapp or android app since years ago... you always get the same graphs and same stuff and they don't care about users requests

Netatmo support is the worst, I don't know why you keep trying using this forum, they never respond

The future will be that Netatmo will stop supporting Weather stations totally and we'll have a few nice bricks at home

1 year later and no one responded to you... not even the Netatmo people that goes around this forum. They don't care about Weather Station users, that doesn't gives more money...

Update: Netatmo support finally admits that they don't think on recovering the data, and its investigation was only to know the cause of the data loss... In short, the worst support ever... If I knew, I wouldn't have bought the netatmo station. Luckily, I know it, so I won't buy now any other Netatm...

After 1 month and a half, the only thing I got from Netatmo support is that they are still investigating the issue...

Has anyone had the same issue?

I have a similar problem of data loss, partial, but I lost almost a year of data. The thing is that, at least for me, it didn't happen when deleting other data, I just simply realized that it happened (of course, I'm not looking at previous yeaqs data all the time) Good to know that they can restore...

Hi, I just realized that all my data previous to 16th of October of 2016 is lost. Neither appears in the Web or if I try to download it in CSV... nothing... Of course my station has been working since beginning of 2016, so it makes no sense that all that data has been deleted. Does anyone else have ...