Search found 112 matches

by ubik
31 Aug 2019, 14:52
Forum: General questions
Topic: Defective SD card reported
Replies: 9
Views: 502

Re: Defective SD card reported

I now using the 4th sd card, as the previous three were damaged by the camera. I agree on the suspect that the camera exposes the sd card to too much heat, hence the frequent damaging
by ubik
27 May 2019, 16:01
Forum: General questions
Topic: Slow FTP upload
Replies: 4
Views: 383

Re: Slow FTP upload

Hi Guillaume,
I received your email.
I will try to do what you suggest.

Thanks for you prompt reply
by ubik
27 May 2019, 14:48
Forum: General questions
Topic: Slow FTP upload
Replies: 4
Views: 383

Slow FTP upload

Hi, after one of the recent firmware updates (I can't say exactly which one, since unfortunately th euser does not have control on when and whether to apply a firmware update) my Smart Indoor Camera (Welcome camera) often sends notification about slowness of FTP update. My camera is configured to up...
by ubik
25 Oct 2018, 13:55
Forum: General questions
Topic: Removing broken Welcome from software
Replies: 2
Views: 297

Re: Removing broken Welcome from software

Did you try to replace the SD card with a new one?
by ubik
25 Oct 2018, 12:30
Forum: General questions
Topic: 'Motion Detected' instead of 'Unknown Face'
Replies: 3
Views: 402

Re: 'Motion Detected' instead of 'Unknown Face'

I have the same problem, I am recently getting a lot of motion detected instead of recognizing known people.
In the past it did work better than recently... what happened?
by ubik
09 May 2018, 16:55
Forum: General questions
Topic: Disconnections of Tags with firmware 199
Replies: 4
Views: 352

Re: Disconnections of Tags with firmware 199

In my case the issue disappeared, I don't know exactly why. The batteries were good, anyway this is what I did: - I had disconnection issues only for two tags, let's say Tag1 and Tag2 - I removed and reinserted the same batteries in Tag1 - I disconnected Tag1 from the Welcome camera configuration - ...
by ubik
02 May 2018, 15:54
Forum: General questions
Topic: Disconnections of Tags with firmware 199
Replies: 4
Views: 352

Disconnections of Tags with firmware 199

Hi.
since my welcome camera was upgraded to firmware version 199 I am getting again disconnections and reconnections of the Tags, which I did not have with the previous firmware.
Can Netatmo take a look into this issue?

Thanks
by ubik
23 Apr 2018, 10:20
Forum: General questions
Topic: camera completely death
Replies: 1
Views: 281

Re: camera completely death

Hi maxosh,
I am sorry for your camera, but I suggest you to contact Netatmo support.
Your camera was purchased less than a year ago, hence it should be repaired under warranty (unless the damage has been caused by misuse or external factors, which I assume is not the case)
by ubik
21 Mar 2018, 14:04
Forum: General questions
Topic: Face detection
Replies: 8
Views: 716

Re: Face detection

Thank you for the update,
I look forward to get the new firmware
by ubik
20 Mar 2018, 16:25
Forum: General questions
Topic: FTP feature: Overwrite oldest file when disk is full?
Replies: 5
Views: 444

Re: FTP feature: Overwrite oldest file when disk is full?

FTP does allow for checking files and also for their removal. Unfortunately Netatmo Welcome does not implement this feature, so it simply uploads the new files and does not manage the old recordings. When the FTP server has no more space left it replies with an error and the Welcome camera just repo...

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