Netatmo Forum

I now using the 4th sd card, as the previous three were damaged by the camera. I agree on the suspect that the camera exposes the sd card to too much heat, hence the frequent damaging

Hi Guillaume,
I received your email.
I will try to do what you suggest.

Thanks for you prompt reply

Hi, after one of the recent firmware updates (I can't say exactly which one, since unfortunately th euser does not have control on when and whether to apply a firmware update) my Smart Indoor Camera (Welcome camera) often sends notification about slowness of FTP update. My camera is configured to up...

Did you try to replace the SD card with a new one?

I have the same problem, I am recently getting a lot of motion detected instead of recognizing known people.
In the past it did work better than recently... what happened?

In my case the issue disappeared, I don't know exactly why. The batteries were good, anyway this is what I did: - I had disconnection issues only for two tags, let's say Tag1 and Tag2 - I removed and reinserted the same batteries in Tag1 - I disconnected Tag1 from the Welcome camera configuration - ...

Hi.
since my welcome camera was upgraded to firmware version 199 I am getting again disconnections and reconnections of the Tags, which I did not have with the previous firmware.
Can Netatmo take a look into this issue?

Thanks

Hi maxosh,
I am sorry for your camera, but I suggest you to contact Netatmo support.
Your camera was purchased less than a year ago, hence it should be repaired under warranty (unless the damage has been caused by misuse or external factors, which I assume is not the case)

Thank you for the update,
I look forward to get the new firmware

FTP does allow for checking files and also for their removal. Unfortunately Netatmo Welcome does not implement this feature, so it simply uploads the new files and does not manage the old recordings. When the FTP server has no more space left it replies with an error and the Welcome camera just repo...