Search found 226 matches

by Subzero
22 Mar 2020, 10:38
Forum: General questions
Topic: Floodlight multiple activations without any event recorded in timeline
Replies: 7
Views: 133

Re: Floodlight multiple activations without any event recorded in timeline

I'd report via support/ email, the forums have been dead for months haven't seen a moderator reply in months. It is a worry though as the icon changed now just named security (no mention of netatmo), and winding down here in the forums, are they packing up/ selling off the brand?
by Subzero
22 Mar 2020, 10:24
Forum: General questions
Topic: An error occurred, please try again later??
Replies: 1
Views: 52

An error occurred, please try again later??

Anyone getting the above message constantly, even with max signal strength and fast connection? Been happening a lot these past months, Netatmo are you aware of any server side issues? Please provide feedback, haven't seen any moderator activity for months? :-(
by Subzero
06 Mar 2020, 08:31
Forum: General questions
Topic: Missed night time detections?!
Replies: 0
Views: 2110

Missed night time detections?!

Why has the night time detections become worse, I have a backup camera to the Netatmo, and it is detecting a couple of instances a night that the Netatmo is missing?! Why doesn't the Netatmo just record and flag it as unknown if its not sure? Has the latest update changed it so if it can't figure ou...
by Subzero
29 Jan 2020, 16:03
Forum: General questions
Topic: Taking the piss, 216p playback?!?!
Replies: 0
Views: 520

Taking the piss, 216p playback?!?!

This is getting ridiculous!
My camera is playing back at 216p resolution on a 100mb connection with full signal strength/ aftermarket router!?
by Subzero
26 Jan 2020, 19:05
Forum: General questions
Topic: Video quality poor
Replies: 8
Views: 755

Re: Video quality poor

100% having the same issues, as well as random camera resets (offline for over an hour will then just pop back on?), used to give them the benefit of the doubt (thought latest 175 was better), but constant disconnect and 720p best playback level I've had enough! Just give us the option to manually s...
by Subzero
18 Jan 2020, 22:56
Forum: General questions
Topic: Video quality poor
Replies: 8
Views: 755

Re: Video quality poor

Well I have 100mb download and 10mb upload, running through a £200 router (not the cheap ISP one), manually set to a channel that's least congested. I have another make of camera that stream full 1080, so it has to be a limit on their servers or a slow VPN they use for security? Don't get me wrong ...
by Subzero
18 Jan 2020, 22:54
Forum: General questions
Topic: "Video Unavailable. The camera is disconnected"
Replies: 4
Views: 735

Re: "Video Unavailable. The camera is disconnected"

Yeah since the last couple of updates, my 2nd camera does the same and keeps disconnecting, and that's running a steady 3 out of 4 signal strength. It's frustrating, and it happens at similar times each day, leading me to believe its server load or something specific Netatmo's end?
by Subzero
09 Jan 2020, 11:33
Forum: General questions
Topic: Video quality poor
Replies: 8
Views: 755

Re: Video quality poor

Well I have 100mb download and 10mb upload, running through a £200 router (not the cheap ISP one), manually set to a channel that's least congested. I have another make of camera that stream full 1080, so it has to be a limit on their servers or a slow VPN they use for security? Don't get me wrong t...
by Subzero
08 Jan 2020, 12:11
Forum: General questions
Topic: Camera shutting itself down since update?
Replies: 0
Views: 402

Camera shutting itself down since update?

Is anyone experiencing this, I walked out side at night (happened a couple of times), floodlight activited, but then just shut off, no lights, not even IR? It's annoying as this advertises to thieves that at that point your camera is down. Any idea what causes this?
by Subzero
08 Jan 2020, 12:09
Forum: General questions
Topic: Video quality poor
Replies: 8
Views: 755

Re: Video quality poor

They do this to save load on the servers, you could have the fastest connection going but you'll be limited to 360/ 720 for a good half of the video until it finally decides to occasionally switch to 1080.And downloading also means you can't the zoom. :-(

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