Search found 291 matches

by Subzero
07 Mar 2024, 16:19
Forum: General questions
Topic: Changing sd card but no working
Replies: 1
Views: 116

Re: Changing sd card but no working

At this point mate, I'd give up and move on like I have. It's good when it's working, but the support never seems to test firmware before releasing and it takes months and numerous patches to fix what they broke earlier. Still no patch since they broke night time Person detection, which is the most ...
by Subzero
17 Feb 2024, 08:58
Forum: General questions
Topic: After updating to 3.18, no more detection in the dark
Replies: 10
Views: 76197

Re: After updating to 3.18, no more detection in the dark

Over 2 months since posting and night time detection of people is still completely broken, I have another brand camera that proves this and picks up the events Netatmo misses!

The floodlight still triggers which is the stupid thing, so the camera detects but just doesn't record.
by Subzero
17 Feb 2024, 08:54
Forum: General questions
Topic: 3.19.1 release notes?
Replies: 5
Views: 282

Re: 3.19.1 release notes?

It's amazing how Admin reply to this, but then ignore the massive post about people at night not being detected, absolutely useless support! Still broken after months, I have a cheaper/ better quality camera that proves this picking up events Netatmo misses.
by Subzero
27 Dec 2023, 17:06
Forum: General questions
Topic: After updating to 3.18, no more detection in the dark
Replies: 10
Views: 76197

Re: After updating to 3.18, no more detection in the dark

Still broken, only recording cars at night.
Netatmo your lack of response in the forums is shocking, your name is being hurt by the lack of interaction and support of your users.
This is a MAJOR issue, and it needs addressing and fixing ASAP!
by Subzero
27 Dec 2023, 17:04
Forum: General questions
Topic: After update sd-card stopped working
Replies: 2
Views: 1027

Re: After update sd-card stopped working

My card packed in after the update too, had to replace it! :-(
by Subzero
27 Dec 2023, 17:03
Forum: General questions
Topic: anyone still have problems with the new firmware 3.18
Replies: 11
Views: 85933

Re: anyone still have problems with the new firmware 3.18

Not limited to yourselves, it's affecting Every Presence user! I hate the usual reply you get from there support which is check the setup, height, etc. We'll it was all working fine until you released this update, please just revert until you can fix the broken update please. Or if you can't do that...
by Subzero
16 Dec 2023, 10:00
Forum: General questions
Topic: Disappointing Experience with Netatmo Videodoorbell - Seeking Advice and Insights on Non-Serviceable Unit
Replies: 3
Views: 2569

Re: Disappointing Experience with Netatmo Videodoorbell - Seeking Advice and Insights on Non-Serviceable Unit

Is it just a duff battery, could you possibly swap it out and try again? Admittedly they should last way long then 2 years though.
by Subzero
16 Dec 2023, 09:56
Forum: General questions
Topic: Firmware v2.26.0
Replies: 1
Views: 1582

Re: Firmware v2.26.0

Don't hold your breath, not always a good thing updates from Netatmo. Their latest update for the Presence camera has broken night-time recording!
by Subzero
16 Dec 2023, 09:53
Forum: General questions
Topic: After updating to 3.18, no more detection in the dark
Replies: 10
Views: 76197

Re: After updating to 3.18, no more detection in the dark

I'm getting the same issue, seems to pick up cars at night but not people..100% the update at fault as it worked fine before, at this point I wish Netatmo would stop messing about or allow people to lock firmware when they're happy with performance!! They hardly interact with the boards anymore and ...
by Subzero
03 Apr 2023, 18:35
Forum: General questions
Topic: Video quality
Replies: 2
Views: 1568

Re: Video quality

Is it possible to improve the bit rate on these cams to get better video quality? While you can make things out, there was a suspicious vehicle that we saw on the cams the other day but you can’t make out the number plate because the video quality is “patchy”…:any tips on how to make the video clea...

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