Search found 291 matches
- 07 Mar 2024, 16:19
- Forum: General questions
- Topic: Changing sd card but no working
- Replies: 1
- Views: 116
Re: Changing sd card but no working
At this point mate, I'd give up and move on like I have. It's good when it's working, but the support never seems to test firmware before releasing and it takes months and numerous patches to fix what they broke earlier. Still no patch since they broke night time Person detection, which is the most ...
- 17 Feb 2024, 08:58
- Forum: General questions
- Topic: After updating to 3.18, no more detection in the dark
- Replies: 10
- Views: 76197
Re: After updating to 3.18, no more detection in the dark
Over 2 months since posting and night time detection of people is still completely broken, I have another brand camera that proves this and picks up the events Netatmo misses!
The floodlight still triggers which is the stupid thing, so the camera detects but just doesn't record.
The floodlight still triggers which is the stupid thing, so the camera detects but just doesn't record.
- 17 Feb 2024, 08:54
- Forum: General questions
- Topic: 3.19.1 release notes?
- Replies: 5
- Views: 282
Re: 3.19.1 release notes?
It's amazing how Admin reply to this, but then ignore the massive post about people at night not being detected, absolutely useless support! Still broken after months, I have a cheaper/ better quality camera that proves this picking up events Netatmo misses.
- 27 Dec 2023, 17:06
- Forum: General questions
- Topic: After updating to 3.18, no more detection in the dark
- Replies: 10
- Views: 76197
Re: After updating to 3.18, no more detection in the dark
Still broken, only recording cars at night.
Netatmo your lack of response in the forums is shocking, your name is being hurt by the lack of interaction and support of your users.
This is a MAJOR issue, and it needs addressing and fixing ASAP!
Netatmo your lack of response in the forums is shocking, your name is being hurt by the lack of interaction and support of your users.
This is a MAJOR issue, and it needs addressing and fixing ASAP!
- 27 Dec 2023, 17:04
- Forum: General questions
- Topic: After update sd-card stopped working
- Replies: 2
- Views: 1027
Re: After update sd-card stopped working
My card packed in after the update too, had to replace it!
- 27 Dec 2023, 17:03
- Forum: General questions
- Topic: anyone still have problems with the new firmware 3.18
- Replies: 11
- Views: 85933
Re: anyone still have problems with the new firmware 3.18
Not limited to yourselves, it's affecting Every Presence user! I hate the usual reply you get from there support which is check the setup, height, etc. We'll it was all working fine until you released this update, please just revert until you can fix the broken update please. Or if you can't do that...
- 16 Dec 2023, 10:00
- Forum: General questions
- Topic: Disappointing Experience with Netatmo Videodoorbell - Seeking Advice and Insights on Non-Serviceable Unit
- Replies: 3
- Views: 2569
Re: Disappointing Experience with Netatmo Videodoorbell - Seeking Advice and Insights on Non-Serviceable Unit
Is it just a duff battery, could you possibly swap it out and try again? Admittedly they should last way long then 2 years though.
- 16 Dec 2023, 09:56
- Forum: General questions
- Topic: Firmware v2.26.0
- Replies: 1
- Views: 1582
Re: Firmware v2.26.0
Don't hold your breath, not always a good thing updates from Netatmo. Their latest update for the Presence camera has broken night-time recording!
- 16 Dec 2023, 09:53
- Forum: General questions
- Topic: After updating to 3.18, no more detection in the dark
- Replies: 10
- Views: 76197
Re: After updating to 3.18, no more detection in the dark
I'm getting the same issue, seems to pick up cars at night but not people..100% the update at fault as it worked fine before, at this point I wish Netatmo would stop messing about or allow people to lock firmware when they're happy with performance!! They hardly interact with the boards anymore and ...
- 03 Apr 2023, 18:35
- Forum: General questions
- Topic: Video quality
- Replies: 2
- Views: 1568
Re: Video quality
Is it possible to improve the bit rate on these cams to get better video quality? While you can make things out, there was a suspicious vehicle that we saw on the cams the other day but you can’t make out the number plate because the video quality is “patchy”…:any tips on how to make the video clea...